Excellent staff service, environment and experience comfortable and quiet providing a good rest. Driverless monorail to onsen was awesome with spectacular scenery. Free ice pops provided. Husband saw a deer in the grassland while using the onsen. Only regret was the food quality that couldn’t stand out.

Loved the area around the hotel

Excellent and beautiful resort with top notch service by the staff!

Excellent

非常优质的温泉酒店，漂亮无以伦比的风景，晚餐，早餐都很美味，床品质量很高，留下美好的回忆

Very nice stay, would have been nice to have laundry service at the hotel and complimentary drinks. Thank you.

Staff were friendly and welcoming, and service was great. Views of Mt Sakurajima were absolutely beautiful which is partly why I booked. I opted for a room with private onsen as I have tattoos. They offered tattoo covers but I thought they looked a but silly as I ended up looking like a patchwork quilt. We did did go down the hotels cable car to check out the relaxation room and enjoy some ice pops and tea. My only disappointment was being offered dining option times of 5:30 or 7:30pm, we asked for 7:30 as we’d had a really late lunch. But were then told 7:30 was booked. We couldn’t really enjoy dinner as we were still full from lunch. It is enjoyable though having private dining spaces.

창밖의 풍경은 환상적입니다. 야외 욕장도 인상적입니다. 식사는 무난한 수준입니다.

뭐 현대식 료칸 느낌으로 깔끔한 리조트라서 나름 괜찮아요. 가격은 좀 비싼 느낌.. 특히 가이세키가 좀 부실하고 아침도 그렇고.. 음식은 기대 이하군요. 체크인 아웃때 주차장이게 로비까지 짐을 직접 옮기는게 좀 별로에요. 뭔가 아직 엉성한 느낌에 서비스..

The experience with this hotel is almost perfect, except for the breakfast offering was too little.

Nice experience

The staff is professional and nice. Delicious food and excellent hotel environment.

very nice - environment will definitely recommend. food is a slight disappointment but ok

객실 뷰가 대박이고 시설과 서비스 모두 최고입니다

숙박시설은 깔끔하게 정돈되었으며 음식또한 좋았습니다.!!

房間寬敞舒適，服務員態度親切，酒店內設計令人好舒服，更特別酒店內有纜車往大浴場，退房時間在中午12時令客人食完早餐後，仍有充足時間享受房間內浸浴及酒店內設計

完美

很悠閒的飯店，服務人員親切，訓練有素，環境優美雅緻，泡湯搭Slope Car是特別的體驗，很棒的Hotel.

所有安排滿分，氣氛滿分！

景觀一絕，但並非物超所值，可能期望過大吧。