If they can add the elevator, it would be better for the customer's with luggages.

Great property. Clean and easy process.

Very spacious rooms loved it

Solid location, beds aren’t great but not bad

It's was ok. Felt more like dorm room than a hotel. Would not recommend for family. Saw 2 cockroaches which means room was not cleaned properly.

Great location for exploring Sinjiky, Harajuku, Shibuya areas. Close to a train station, Lawson and 7-11. Perfect room for a family of 4 as our room had 2 bunk beds.

This was a lovely, clean and tidy room in a great area with great facilities. I would highly recommend staying here.

Our family of four enjoyed our stay at Rona. Be aware that there won’t be a person to assist with check in and out, but respond quickly to questions and requests through email. Beds were comfortable, quiet neighborhood nearby to attractions & transportation. Laundry is directly in the room, which is great. Terrific coffee shop is neighboring the hotel, very convenient in the mornings.

Our room was much smaller than I anticipated. I didn’t realize we didn’t have an actual table but that the tray table in the room is what was considered a table. It had a kitchen sink, stove, microwave, plates, washing machine/dryer combo was a must, etc. so it was good for our purposes. The room was on the third floor, no elevator and ac was not on when we arrived. We were very hot from being outside in the heat so entering a room even hotter was incredibly difficult. Once the ac was running, it cooled very well but took some time. Really wish it had been on prior to us getting there. We had the 3 twin bed room, others were larger but already sold out. I’d say go for the larger rooms if you can but if you don’t mind the small space, it’s functional and was fine for 2 adults and 1 child. I wouldn’t try for more people.

We loved our stay at the Rona Hotel. It was very convenient and our favorite thing was the shower. I have never have such and amazing shower pressure anywhere in the world. My only feedback is to get better signage about the place. The sign is very small and we had trouble finding the place. Other than that, it was a great location for our family of 4

Great size accommodation

Good location. And the room is pretty good for a group of 3. The location is also near a metro station and a couple of convenient store and restaurants. It's also one bus away to the heart of Shinjuku. The only down side is the hotel doesn't have a elevator which made it hard for us bringing in and out our luggages. We're on the 3rd floor and the stairs are narrow. We struggle bringing down 6 luggages when we were leaving.

It was nice but it wasn’t the greatest. The bidet did not work.

Great place to stay! It was great for 2 ppl. The space is a bit small if you have two huge luggages (had to manoeuvre luggages to open them) Only negative is the main entrance to hotel does not have a lock so anyone can open it. Rooms need a code to get into so relatively safe and we had no issues

Good response time from property managers

The location was convenient in terms of access to a train station, but it's about a 15-minute walk from the heart of Shinjuku, so keep that in mind if you're planning to explore the area on foot. The place itself felt more like an Airbnb than a traditional hotel. There’s no front desk or staff presence, and check-in was completely self-service. One major downside was the lack of an elevator. The staircase is incredibly narrow and steep, and carrying luggage up multiple flights was exhausting. Also, the automatic light in the toilet was a bit frustrating, especially during the night. It kept turning off mid-use, which wasn’t ideal. Overall, it was a clean and functional place to sleep, but I’d recommend it more for light packers or short stays, and not for anyone expecting hotel-style amenities or service.

Great hotel loved the location only downside is no elevator

It was exactly what it said on the website which basically was just a place to sleep which was perfect for our needs

Tidy, quiet, and cosy.

My family, which included four adults, really enjoyed our stay at the RoNa Hotel. The room was clean and very spacious. It was helpful that the toilet and shower each had its own separate room. Several complimentary items were provided, including toothbrushes, toothpaste, shower soaps, etc. They even provided pajamas and an ample amount of towels. The A/C and Wi-Fi worked well. The shower was wonderful, with hot water and strong water pressure. The beds were also very comfortable and spacious. Check-in and check-out were quick and easy. The location was great! The hotel was close to a subway station, only about a five-minute walk away, and a 10–15-minute walk from the heart of Shinjuku. When I had questions about our stay, the staff was very quick and helpful with any concerns we had. My family and I would definitely recommend the RoNa Hotel.