Always great

Superb hotel.

Staff were very welcoming. The building is amazing. Room was a good size and beds were comfortable. I like the personalised welcome message on the TV in my room.

It was ok

Overall Rating: 4/5 We stayed at the hotel on Sunday evening with my wife, daughter and granddaughter and, overall, had a very enjoyable stay. The hotel is excellent, well maintained, and within easy walking distance of the city centre, making it a great base for visiting Birmingham. We arrived on Sunday morning and had breakfast at the hotel before heading to the theatre. The breakfast was very good, and the service at that time was excellent. Unfortunately, our experience at breakfast on Monday morning was quite different. We had to ask several times for milk for our tea, and all four breakfasts arrived only lukewarm. We also had to repeatedly remind staff about items we had ordered, as it seemed requests were being forgotten. In the end, we had to seek assistance from another member of staff to get everything we needed. There appeared to be a lack of organisation and communication within the breakfast team that morning.

The most comfortable bed and beautiful hotel

All good. However

Great location. Walking distance from the train station and most places you want to check out. Bed is super comfortable and the room was quiet. Great location and Burm is up and coming!

Great location in a lovely area of Birmingham. Lots of bars and restaurants around the hotel. We went to the Birminghm Rep Theatre which was just a few minutes walk away.

Perfect for our weekend in Birmingham.

The most

Really nice stay. Great rooms… although dusty in places.

Only stayed one night but a really good Clean spacious room, staff very friendly helpful. Really nice breakfast. Loved the whole interior very Grand indeed. Only one thing missing are porters to help carry luggage up the stairs from.the main entrance.

The best Hotel in Birmingham. Staff go above and beyond, excellent shower, comfy bed, spotlessly clean, super service and perfect breakfast. What more could you need. Can't wait to return, such a treat.

Very nice hotel and attentive staff. Lovely room. Only dropped a star as the robe in the bathroom had makeup on it. Otherwise, no complaints at all.

Good experience

What a beautiful hotel in the heart of Birmingham

An excellent hotel to stay I recommend this to anyone going to Birmingham I will stay there again and again the hotel is elegant and the location oh my goodness it was hard to locate the hotel but one of the staff came stayed on the phone with us and came to our location to get us.

A lovely room- spacious, clean, very comfortable. Would definitely stay here again!

Excellent hotel. The go to hotel for us when in Birmingham