I booked a double room with twin beds and when we got there the room had one bed. The lady at the front desk said that twin beds had to be requested. There was no fridge to put food and the bar closed early. The hotel is in a good location but that is all you’re paying for.

The staff were very helpful.

Great place to stay in convenient location. Would definitely book it again

Nice hotel. Good location for museums and Atocha train station

Did what it needed to do, just a stopover on a bigger trip - no tea & coffee facilities but nice power from the shower

Room was very old and had black mold. Wood in moulding was rotten. I had to change rooms twice due to leaks and condition.

The most spartan room I have ever stayed in. Heating did not work, room was very cold. Overpriced in my opinion. Pleasant staff, lovely location

The rooms are very small and in need of a complete refresh … quite shabby.

Breakfast was poor, service was poor. Waited 30 min for service, no acknowledgement from staff, walked out.

For the price, there were not comparable amenities such as mini fridge, lotion, water, counter in bathroom for toiletries. No hook in bathroom for hanging, hair dryer was only semi-functional, no bars in shower nor mats to prevent slipping.

Centrally located, rooms smaller than thought, need some upkeeping and details.

The only thing was the AC was not allow to be low them it was a little hot , But the rest is excellent

Fantastic Location!

Fantastic location!

Location is really good. The staff is very friendly. Outdoor noise is not noticeable but not the same with the hall.

good location, great staff

I like this hotel good service clean friendly staff easy check in and check out

La gran insignia del hotel es su personal de servicio, completamente amable y con verdadera vocación de servicio siempre dispuestos a ayudar a la resolución de cualquier inconveniente dentro de las reglas. Sólo por eso debería tener 5 estrellas

Me gustó mucho el hotel y sus alrededores

The thermostat in our room was very high. We were sweating all night but the hotel said it was set at the same level for everyone. They refused to cancel our final day at the hotel when we changed our plans and left earlier than expected. Other than that, they were helpful and had a good restaurant next door.