Luminor Hotel Palembang By WH

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9.0
Exceptional
From 1,076 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.8

Location

9.2

Service and Facilites

8.9

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Staff Friendliness (114)
Bedroom (107)
Distance to City Center (106)
Ambiance (101)
Bathroom (96)
Variety (91)
Taste (90)
Room Space (89)
Hotel Area (86)
Accessibility (85)
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Traveller Reviews Luminor Hotel Palembang By WH

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Customer reviews
N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
A regular hotel that always provides satisfactory service. The rooms are spacious, comfortable, and clean, the bathrooms are also spacious and the best part is that all the staff are friendly.
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Accommodation's Reply
02 May 2026
Dear N*o, This is a warm greeting from Luminor Palembang Hotel, operated by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and for sharing your valuable experience. We are delighted to hear that you were satisfied with our services. We will continue to do our best to maintain and improve the quality of service at Luminor Palembang Hotel. We would be grateful if you would recommend Luminor Palembang Hotel to your family or colleagues. We look forward to seeing you again at Luminor Palembang Hotel, operated by Waringin Hospitality. Thank you. Sincerely, Rima Bachtiar, General Manager
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R***n
icon-Transit
Transit
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8.8
/10
Reviewed 1 week(s) ago
The staff and parking attendants were very helpful at check-in.
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Accommodation's Reply
29 Apr 2026
Dear Mr. R*n, Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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N***i
icon-Staycation
Staycation
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8.5
/10
Reviewed 1 week(s) ago
The room has been renovated and is nice, but the AC is not very cold.
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Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. N*i, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is my go-to hotel because the staff is friendly. The rooms are spacious, comfortable, and clean.
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Accommodation's Reply
29 Apr 2026
Dear Mr. Noh, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, would like to express our gratitude for your stay at Luminor Palembang and for sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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N***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very good. Highly recommended.
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Accommodation's Reply
15 Apr 2026
Dear Mrs. N*i, Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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Dpm P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is good service, the receptionist is okay
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Accommodation's Reply
15 Apr 2026
Dear Mr./Mr. Dpm P., This is a message from Luminor Palembang Hotel, managed by Waringin Hospitality. We would like to thank you for staying at Luminor Palembang Hotel and for sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of service at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Bayu P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The location is very strategic, and the comfort and cleanliness of the hotel are very good, recommended 👍
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Accommodation's Reply
04 Apr 2026
Dear Mr. Bayu P., This is a message from Luminor Palembang Hotel, managed by Waringin Hospitality. We would like to thank you for staying at Luminor Palembang Hotel and for sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Aribowo Prasetyo, General Manager
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A***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 5 week(s) ago
The bedroom floor is rotten, the window view is unclear, the toilet is shaking
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2 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Mr./Ms. A*a, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Ariwibowo Prasetyo, General Manager
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B***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 5 week(s) ago
Parking is very limited, bellboys are not available to carry luggage, the front desk even requires a 100,000 IDR deposit, while Luminor in Jakarta no longer requires a deposit, the corridors leading to the rooms are very worn, as are the rooms. The towels are as thin as doormats. The TV is full of ants, and even though it was eventually replaced with a new one, the picture is still unclear. The breakfast menu has very few variations.
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Accommodation's Reply
09 Apr 2026
Dear Mr./Ms. B*E, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Ariwibowo Prasetyo, General Manager
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F***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
After moving from our previous hotel, we were quite happy with this one. The connecting room was clean and comfortable, though there were some structural details that could use some work. The breakfast menu was quite varied, but unfortunately, tissues weren't provided; they had to be requested. Regardless, we were quite satisfied with our stay at Luminor Palembang.
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Accommodation's Reply
04 Apr 2026
Dear Ms. F*I, Warm regards from Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience. We are delighted to hear that you had a wonderful experience with Luminor Palembang Hotel's services. We will strive to maintain and improve the quality of service at Luminor Palembang Hotel. We hope you will recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality. Sincerely, Aribowo Prasetyo, General Manager
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Favorite hotel to stay, spacious rooms, comfortable bathrooms.
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Accommodation's Reply
30 Mar 2026
Dear Mr. Noh, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, would like to express our gratitude for your stay at Luminor Palembang and for sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Aribowo Prasetyo, General Manager
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ROIKAL
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
In short, it's great, the price is affordable and the facilities are really good.
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Accommodation's Reply
30 Mar 2026
Dear Mr. Rogal, Sincerely yours, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Aribowo Prasetyo, General Manager
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S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I stayed 1 night for a Capgomeh event, the room was comfortable and the connecting room was ok.
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1 people find it helpful
Accommodation's Reply
23 Mar 2026
Dear Mr./Ms. S*y, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, would like to thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Aribowo Prasetyo, General Manager
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 9 week(s) ago
A budget hotel, this hotel's only advantages are its friendly staff and strategic location. Meanwhile, the facilities are in need of immediate renovation. The HPL paneling behind the door of room 215 was peeling, the telephone didn't work, the ceiling was starting to turn black as if it had been exposed to water, there was a lot of dust under the bed, and the power sockets were also full of dust. The price is indeed cheap, at 450,000 Rupiah with breakfast, but improvements are needed to improve things in the future. I admit that the staff provided good service and were responsive.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
Dear Mr./Ms. S*i, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Ariwibowo Prasetyo, General Manager
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I***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Friendly staff! Strategic location near Alfamart, legendary Martabak Har, Empek2 Candy, Kopi Ali (walking distance) near Palembang Icon
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1 people find it helpful
Accommodation's Reply
04 Mar 2026
Dear Mrs. i***N, Warmest Greetings from Luminor Hotel Palembang, Managed by Waringin Hospitality. Thank you for staying at Luminor Hotel Palembang and for sharing your experience during your time with us. We are delighted to hear that you had an exceptional experience with the services provided by Luminor Hotel Palembang. We will continue to maintain and further improve the quality of our services. We would greatly appreciate it if you would kindly recommend Luminor Hotel Palembang to your family and colleagues. We look forward to warmly welcoming you back to Luminor Hotel Palembang, Managed by Waringin Hospitality. Best regards, Haposan Situmorang General Manager
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I've stayed at Luminor twice after being disappointed at a 4-star hotel, but the facilities were different from the Luminor's excellent ones. Keep improving your service, Luminor. I love you.
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. N*a, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Haposan Situmorang, General Manager
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Angelina P.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The facilities are adequate, comfortable to stay in.
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Accommodation's Reply
27 Feb 2026
Dear Ms. Angelina P., Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Haposan Situmorang, General Manager
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Sonny S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Strategic location, clean rooms, although there was an AC leak incident but it was immediately handled by the hotel.
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Accommodation's Reply
03 Mar 2026
Dear Mr. Sonny S., On behalf of the management of Luminor Palembang Hotel, we would like to thank you for choosing to stay at Luminor Palembang Hotel. Regarding your review, Luminor Palembang Hotel apologizes for any inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminor Palembang Hotel, we also appreciate your positive review of our hotel. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminor Palembang Hotel again. Sincerely, Haposan Situmorang, General Manager
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H***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Bathroom is not very clean, standard food menu
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Accommodation's Reply
27 Feb 2026
Dear Mrs. H***i, On behalf of the management of Luminor Hotel Palembang, we would like to sincerely thank you for choosing to stay with us. Regarding your review, please allow us to extend our deepest apologies for any inconvenience you experienced during your stay, which did not meet your expectations. Your feedback is very important to us and will be our priority in continuously improving the quality of our services. We would also like to express our gratitude for your positive comments about our hotel. Your kind feedback truly motivates our team to keep delivering the best service to all of our guests. We sincerely hope to have the pleasure of welcoming you back to Luminor Hotel Palembang in the near future. Warm regards, Haposan Situmorang General Manager
N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The rooms are spacious, clean, comfortable, and the staff are friendly.
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Accommodation's Reply
27 Feb 2026
Dear Mr. Noh, Sincerely, From Luminor Palembang Hotel managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Haposan Situmorang, General Manager
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Number of reviews per page
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