Overall Ratings & Reviews Mercure Surabaya Grand Mirama

It was really fun to stay there, the ambiance is classic and modern, the rooms are also instagrammable, basically it's one of the super cool and affordable hotels in SBY.

Friendly and smiling service, everything is clean.

Nice, comfortable, location in the city, distance to everywhere is possible

I stayed in a privilege twin room, the room was spacious, clean, comfortable for resting after a day of activities.. unfortunately I didn't have time to swim because of the maintenance and cleaning of the swimming pool.. The breakfast was also delicious.. recommended for a family vacation..

The hotel staff is friendly including when parking the car. Thank you for the best service.

This time it was not wrong to choose to staycation in Surabaya, the lobby atmosphere is very comfortable, welcomed by a friendly front office. And the best part is being chosen as the guest of the day. Got mirror plating and a cake that tastes really good. The room is quite spacious, comfortable AC and wifi that has no problems. The bathroom is also very clean. During breakfast, the employees are very friendly and helpful. There are many variations of food from western to traditional, even market snacks are available. Regarding the taste of the food, all of the things I tasted were delicious. Thank you for the service and comfort of Mercure Grand Mirama, and for choosing me as the Guest of the Day

I stayed for 2 nights. The first night there was work in the warehouse, right next to my room. Starting from 22:00 to 24:00. We reported it to the receptionist 4 times. We reported it in the morning because it was very disturbing, the sound was very noisy. They promised to fix it, but it turned out that the second night it started again. It was very disturbing, especially since my plane was in the morning and check out was at 5 am. We couldn't rest. Please pay attention to this. The hotel's solution was to tell us to move rooms in the middle of the night. Why not this morning if there was still work, in my opinion the Mercure Grand Mirama is terrible.

starting from security, receptionists, cleaning service staff, restaurant staff, all are friendly and helpful. this hotel feels like you stay in your area, warm and comfortable. the breakfast menu is varied and all delicious. especially the cakes and pastries section is very yummy. the highlight of our stay was the kids corner, didn't expect a hotel to pay attention to this much detail regarding facilities. yep, I would love to recommend this hotel to everyone who is looking for a place to stay in Surabaya. have not many photos cz we were really enjoy our time until we didn't have time to hold our phones ❤️

Service in the restaurant was late. Taking too much time, need to be focused as utensils were not given when food was served.

Comfortable room, complete & delicious breakfast menu, friendly staff 👍

the room is quite ok the reception is friendly. The location is also strategic. very comfortable staying in this hotel. thank you

Good facilities and location are not supported by the friendliness and responsiveness of the staff. 1. Check-in time after the staff finished serving the customer before me, he was busy looking at the computer, did not see me waiting, until a few moments until the staff next to him reminded 2. Rarely did anyone give me and my family a smile when we passed each other. Hehe 3. Very helped by the security initiative when it rained at night looking for parking, they gave up the valet location for free.. thank you, sir security.

The room smells of cigarettes. Although the type of room is non-smoking.

Clean room, good food. Very friendly staff.

It was fun spending the Eid holiday here.

The room was really the best, given an upgrade.

The hotel is located in the Darmo area which is an area near the city center of Surabaya, the room conditions are good and clean, the car park is also spacious.

The staffs were very helpful and friendly.

Please upgrade the ac that for me its not cold enough for the room

I will definitely choose this hotel again if visiting Surabaya. The friendliest hotel staffs ever, the food was great, the room was spacious, anything you need can be provided right away and fast. Super worth the price and the location is near to attractions and malls.