Celebrating our beautiful moment, thank you for the wonderful service. I recommend this place to friends who want to celebrate a beautiful moment.

I booked two rooms under different names. Coincidentally, this particular booking didn't appear during check-in. However, the staff was very helpful and asked us to wait for the system to check again. But how could a successful payment in the app not appear in the Mercure Hotel system?

Recommended accommodation if traveling to Surabaya.

The AC isn't cold, hmmm. I've fixed it, but it's still the same.

The hotel staff is friendly and very helpful.

The hotel staff was very friendly and helpful. The rooms were comfortable and the facilities were complete.

The staff was very helpful. The location is centrally located and the rooms are very clean. Highly recommended.

I think the best Mercure experience - I found that here. Awesome services. Thanks a lot. P.S.: The welcome items inside the room were heartfelt.

The location is very strategic and easy to access everywhere, the rooms are relatively good because of the good renovation.

Dirty cups from coffee or tea are cleaned and washed, or replaced with new ones, according to SOP. In our rooms, we leave them even if they're dirty (no leftovers for continued drinking). Please advise.

A favorite hotel for wedding events, now renovated and modern. The rooms are spacious and comfortable, with an aviary and turtle feeding area. There are also three restaurants on site and a 24-hour coffee shop.

A stay at the Mercure Surabaya Grand Mirama is truly worth it for a staycation or a business trip. Its strategic location in the city center makes it easy to get everywhere, from malls, tourist attractions, and the train station.

Good, nice, need AC repair, and faster handling of fire alarm error time and sound several times

Nice room, night room temperature can reach 27, need to be noted

The rooms are clean, spacious, and comfortable. The staff is friendly and helpful. The pool is also kid-friendly, and the food in the restaurant is delicious. It was a truly enjoyable stay.

The shower is small, the rain shower doesn't work, the hot water that comes out is just cool.

Hotel with classic design and unique and aesthetic room design

Nice hotel to stay, fully recommended

I was having an event at this hotel and stayed with my family, who were from out of town. The hotel was clean, the staff was friendly, and the valet parking was excellent.

The hotel is very good, the service is very good, the rooms are also very good, the food is also delicious.