Overall Ratings & Reviews DoubleTree by Hilton Coventry Building Society Arena

Good location & larger room

Great hotel. Bathroom slightly disapointing didnt like the bad damp on the mastic

Great place even if its a little bit like a maze, confusing parking 😐

Great staff good food

Highly recommend!!!

Only stayed one night but had a very pleasant stay. Had a problem with the room we were originally given but the lady on reception sorted it out and moved us to an upgraded room. Both were actually very nice rooms aside from our issues in the first one we were given , which I believe we're related to ongoing refurbishments. Had a reasonably priced breakfast (£10 each) which was very good quality, well presented and the lady managing the breakfast room could not have been more helpful to everyone there, she was a credit to the hotel. Recommended.

👍

Very good

Was disappointed that the A/C was not working and neither was the TV.

The sink was blocked and had lots of hair in it. We reported this to reception, they said they'd get maintenence to look at it whilst we went out, nobody looked at it. We had to use the bath instead of the sink, we couldn't remove the plug from the bath so the water just stayed in the bath.

Very Clean, friendly staff. Food in the Breakfast restaurant absolutely 1st Class.

Nice property in a great location. Staff friendly and helpful. Only thing missing would be a small fridge in the room.

Great service

Excellent

The staff were so friendly and helpful, we had a brilliant room , very rare we can get an accessible room that sleeps 3, will definitely use again

Hotel was OK. Room not very soundproof could here every word the man in the next room was saying on his phone

I used the hotel to attend the Coventry City v Sunderland playoff match. I didn’t have any complaints at all. A pitch view room was unexpected. The stadium lights were on all night so the stadium crew could dismantle the tv kit and advertising monitors, but that didn’t really disturb my sleep too much. I had a spacious accessible room with a comfortable bed. I would definitely stay here again.

Very clean, comfortable bed. Excellent breakfast. The staff were very friendly and welcoming. I recommend the place.

I received some of the best costumer service In a hotel ever. The staff was EXTREMELY attentive and helpful. There were some minor issues like the room's heater not working, they brought one right away and communicated well. In the convention I was in, in the Coventry Arena I was in the VIP room/ lounge where the staff outed itself.

No room service. You have to pay £4 fee on top of purchase price for them to bring up a bottle of water. Quite strange that. Lots of parking available however, there's no info on where to park so of course we parked in the wrong area and then were asked to move it. Breakfast was average and they don't allow you to pay for it at the canteen area - instead you have to go back down to reception. Why not have a card machine in the canteen area? Overall, just seemed surprised at the low level of customer service and low level of impracticalities. Room itself was nice and clean. Just needs to bring back better service.