Dear Guest, You booked the wrong room type and asked us to provide a higher class room than the one on the reservation. Intimidation by bad reviews to reduce room rates without surcharges. The hotel would like to confirm that we did not do anything wrong in this case, in addition, the staff still maintains a gentle attitude even though you constantly have obscene words, insulting the staff. Smash tables and chairs to apply pressure. Our hotel has proof of the above incident. We will send clips of the incident to Traveloka to coordinate handling. Best regards.