Nuanza Hotel and Convention Cikarang

Explore Nuanza Hotel and Convention Cikarang
9.0
Exceptional
From 1,166 reviews
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Cleanliness

9.2

Room Comfort

9.1

Meal

9.0

Location

8.8

Service and Facilites

8.9

People often mention about Nuanza Hotel and Convention Cikarang
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Taste (101)
Ambiance (100)
Staff Friendliness (98)
Hotel Area (97)
Room Space (96)
Bedroom (91)
Variety (90)
Bathroom (88)
Accessibility (85)
Family Friendly (81)
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Traveller Reviews Nuanza Hotel and Convention Cikarang

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Customer reviews
astriani a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Always repeat here again and again.
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Accommodation's Reply
04 Nov 2026
Dear Mrs. Astriani A, Thank you for your continued patronage at Nuanza Hotel and Convention. We are delighted to hear that you choose to return to our establishment repeatedly. Your loyalty is a testament to the exceptional experiences we strive to provide, and we are committed to ensuring that each visit meets your expectations. During your stays, we hope you have had the opportunity to explore our diverse facilities, including the exquisite AJB Restaurant, where you can indulge in a variety of culinary delights. Additionally, The Porte offers a sophisticated atmosphere for relaxation, while our Rimba Durian Cafe provides a unique taste of local flavors. For those seeking leisure and recreation, our swimming pool and fitness center are designed to cater to your wellness needs, ensuring a refreshing and invigorating experience. We also take pride in our Ofuro, a traditional Japanese bath, where you can unwind and rejuvenate, and our kids' playground, which is perfect for family fun. We genuinely appreciate your feedback and look forward to welcoming you back for another memorable stay. Should you have any specific requests or suggestions for your next visit, please do not hesitate to share them with us. Your comfort and satisfaction are of utmost importance to us, and we are here to make your experience as enjoyable as possible. Warm regards, Ricky Rionaldo Operational Manager
S***a
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Favorite place to stay that is not far from home.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Thank you for your post highlighting Nuanza Hotel and Convention as a favored accommodation choice. We are delighted to hear that our establishment is conveniently located for you and that it meets your expectations for a pleasant stay. At Nuanza Hotel and Convention, we take pride in offering a variety of exceptional facilities designed to enhance our guests' experience. Our AJB Restaurant serves a diverse menu that caters to all palates, ensuring a delightful dining experience. Additionally, The Porte offers a sophisticated atmosphere for those looking to unwind with friends or colleagues. For a more casual setting, our Rimba Durian Café provides a unique culinary experience that celebrates local flavors. For guests seeking relaxation and recreation, our swimming pool and fitness center are available to accommodate your wellness needs. Families will also appreciate our dedicated kids' playground, ensuring that younger guests have a safe and enjoyable space to play. Furthermore, the Ofuro offers a serene environment for relaxation and rejuvenation. We look forward to welcoming you back to Nuanza Hotel and Convention, where we strive to provide an unparalleled experience for all our visitors. Warm regards, Ricky Rionaldo Operational Manager
Imam K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Excellent service and amenities with affordable price.
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Accommodation's Reply
02 Nov 2026
Dear Mr. Imam.K, Thank you for your kind words regarding Nuanza Hotel and Convention. We take great pride in providing excellent service and amenities that cater to the diverse needs of our guests while maintaining affordability. It is our mission to ensure that every visitor enjoys a memorable experience, and we are delighted to hear that we have met your expectations. Our facilities are designed to enhance your stay, from the exquisite dining options at AJB Restaurant and The Porte to the casual atmosphere of Rimba Durian Cafe. Each venue offers a unique culinary experience that showcases local and international flavors, ensuring that there is something to satisfy every palate. Additionally, our swimming pool and fitness center provide opportunities for relaxation and wellness, allowing guests to unwind or stay active during their visit. For families traveling with children, our dedicated kids’ playground offers a safe and enjoyable environment for younger guests to explore and play. Moreover, our ofuro provides a serene space for relaxation, promoting a sense of tranquility that complements your stay. We invite you to experience all that Nuanza Hotel and Convention has to offer, and we look forward to welcoming you back in the near future. Warm regards, Ricky Rionaldo Operational Manager
A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.3
/10
Reviewed 11 week(s) ago
I made two long, long detours to find the hotel due to traffic. After asking the parking attendant, I was told to go under the flyover to get there. The room and other amenities were excellent.
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1 people find it helpful
Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Thank you for sharing your experience at Nuanza Hotel and Convention. We sincerely apologize for the inconvenience you encountered while locating our hotel. We appreciate your understanding and patience, and we are pleased to know that you found our accommodations and facilities to your satisfaction. At Nuanza, we strive to provide our guests with a memorable stay, complemented by a range of exceptional amenities. Our AJB Restaurant offers a delightful culinary experience, while The Porte provides a sophisticated ambiance for both casual and formal gatherings. Additionally, our Rimba Durian Café is a unique destination for those looking to indulge in local flavors. We also take pride in our swimming pool, fitness center, and the serene Ofuro, which are designed to enhance your relaxation and wellness during your visit. Furthermore, we understand the importance of family-friendly facilities, and our kids' playground is specifically designed to ensure that younger guests have a fun and engaging experience. We hope you had the opportunity to explore these amenities during your stay. Thank you once again for your feedback, and we look forward to welcoming you back to Nuanza Hotel and Convention in the future. Warm regards, Ricky Rionaldo Operational Manager
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SEPTIAN F. A.
icon-Staycation
Staycation
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10.0
/10
Reviewed 12 week(s) ago
Good place, good taste, good experience. I really like it so much for staycation.
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Accommodation's Reply
02 Nov 2026
Dear Mrs. Septian F.A,, Thank you for your kind words about Nuanza Hotel and Convention. We are delighted to hear that you enjoyed your staycation with us and that our facilities contributed to your positive experience. Our team strives to provide exceptional service, and it is rewarding to know that we met your expectations. We take great pride in our diverse range of amenities, including the exquisite dining options at AJB Restaurant and The Porte, where guests can savor a variety of culinary delights. Additionally, Rimba Durian Café offers a unique atmosphere for those looking to indulge in a delightful treat. We are pleased to offer something for everyone, ensuring that your stay is both enjoyable and memorable. Furthermore, our facilities, such as the swimming pool, fitness center, ofuro, and kids' playground, are designed to enhance your relaxation and leisure time. Whether you are looking to unwind by the pool or engage in a family-friendly activity, we aim to create a welcoming environment for all our guests. Thank you once again for your feedback, and we look forward to welcoming you back to Nuanza Hotel and Convention in the near future. Warm regards, Ricky Rionaldo Operational Manager
S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
All hotel staff are very friendly.
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1 people find it helpful
Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Thank you for your kind words about Nuanza Hotel and Convention. We are delighted to hear that you found our staff to be exceptionally friendly. At Nuanza, we believe that exceptional service is the cornerstone of a memorable stay, and our team is dedicated to ensuring that every guest feels welcomed and valued. In addition to our warm hospitality, we take great pride in the variety of facilities we offer. Our AJB Restaurant serves an exquisite selection of local and international cuisine, providing a delightful dining experience for all our guests. For those looking to unwind, The Porte offers a sophisticated ambiance perfect for enjoying a refreshing beverage. Additionally, our Rimba Durian Café is a unique spot where guests can indulge in the rich flavors of durian, a local delicacy. For recreation and relaxation, our hotel features a well-equipped fitness center and a serene swimming pool, ideal for both exercise and leisure. Families will also find our kids’ playground a wonderful addition, ensuring that younger guests have a safe and enjoyable space to play. Moreover, our ofuro provides a tranquil setting for relaxation, allowing guests to rejuvenate after a day of exploration. We invite you to visit us again soon to experience all that Nuanza Hotel and Convention has to offer. Thank you once again for your feedback! Warm regards, Ricky Rionaldo Operational Manager
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The staff are all friendly and pleasant, but the deposit shouldn't exceed 200,000 Rupiah, as that would be very burdensome. Thank you.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent experience at Nuanza Hotel and Convention. We are delighted to hear that you found our staff to be friendly and accommodating. Our team is dedicated to providing exceptional service, and your kind words will surely motivate them to continue their excellent work. We understand your concerns regarding the deposit policy and appreciate your suggestion for a lower limit. Please rest assured that we continuously evaluate our policies to ensure they meet the needs of our guests while maintaining a secure and pleasant environment. Your feedback will be taken into consideration as we strive to enhance our guest experience. We invite you to enjoy our various facilities during your next visit, including the AJB Restaurant, The Porte, and Rimba Durian Cafe, where you can savor delightful culinary offerings. Additionally, our swimming pool, fitness center, ofuro, and kids' playground are designed to provide relaxation and entertainment for all our guests. We look forward to welcoming you back soon and hope to exceed your expectations in every aspect of your stay. Warm regards, Ricky Rionaldo Operational Manager
Agung N. S.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Clean, luxurious hotel, close to the toll road, friendly staff, delicious food.
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Accommodation's Reply
02 Nov 2026
Dear Mr. Agung N.S, Thank you for your kind words regarding your recent experience at Nuanza Hotel and Convention. We are delighted to hear that you found our hotel to be clean and luxurious, and that our convenient location near the toll road added to your overall satisfaction. Our dedicated staff takes great pride in providing warm and friendly service, and it is heartening to know that their efforts have made a positive impression on your stay. We are also pleased that you enjoyed the culinary offerings at our AJB Restaurant and The Porte. Our chefs are committed to crafting delightful dishes that cater to a variety of tastes, and we are thrilled to learn that you found the food to be delicious. Additionally, our Rimba Durian Cafe offers a unique experience for those looking to indulge in this tropical delicacy, and we hope you had the chance to savor some of our special treats. Moreover, we invite you to explore our extensive facilities, including our inviting swimming pool, state-of-the-art fitness center, and relaxing ofuro. For families traveling with children, our kids' playground provides a fun and safe environment for young guests to enjoy. We appreciate your feedback and look forward to welcoming you back to Nuanza Hotel and Convention for another memorable stay. Thank you once again for your kind review! Warm regards, Ricky Rionaldo Operational Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The hotel is great - underrated. Stay retention, yesss!
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Thank you for your kind words about Nuanza Hotel and Convention. We are delighted to hear that you found our hotel to be an underrated gem. Our team strives to provide exceptional service and facilities that cater to the diverse needs of our guests, and it's always rewarding to receive positive feedback. At Nuanza, we take pride in our array of amenities designed to enhance your stay. Our AJB restaurant offers a delightful dining experience, featuring a menu that celebrates both local and international cuisine. Additionally, The Porte provides a sophisticated atmosphere for those seeking a more upscale dining option. For a unique culinary adventure, we invite you to visit Rimba Durian Cafe, where you can indulge in the distinct flavors of durian in a cozy setting. Moreover, our facilities extend beyond dining. Guests can enjoy relaxation and recreation at our swimming pool and fitness center, ensuring a balanced approach to leisure and wellness. Families will appreciate our dedicated kids' playground, providing a safe and enjoyable space for children to explore. We also offer an ofuro, a traditional Japanese bath experience, perfect for unwinding after a long day. We hope to welcome you back soon to enjoy these amenities and more during your next visit! Warm regards, Ricky Rionaldo Operational Manager
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Yusuf H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Breakfast for two people and a child under 110 cm. Yesterday, children over 110 cm were charged Rp 90,000. I didn't read the terms and conditions beforehand, so it's a shame the children have to pay extra. But the price is worth it. The slippers in the room are for indoor use only, not for walking around the hotel, and they can't be used in the breakfast room. Some rooms have an additional charge for minibars. Overall, the food and room were good.
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1 people find it helpful
Accommodation's Reply
02 Nov 2026
Dear Mr. Yusuf H, Thank you for sharing your feedback regarding your recent stay at Nuanza Hotel and Convention. We appreciate your insights, particularly concerning our breakfast policy for children. We strive to provide clear communication regarding our pricing structure, and we apologize for any confusion that may have arisen during your visit. Your comments will be taken into consideration as we continuously work to enhance our guest experience. We are delighted to hear that you found our food offerings and accommodations to be of high quality. Our team takes great pride in ensuring that our guests enjoy a memorable culinary experience at AJB Restaurant, The Porte, and Rimba Durian Café. We also encourage guests to take advantage of our various facilities, including the swimming pool, fitness center, and the relaxing Ofuro, which are designed to provide a holistic and enjoyable stay. The kids' playground is a great addition for families, ensuring that younger guests have a delightful time while visiting. Regarding the use of in-room amenities, we appreciate your understanding of our policies regarding the sandals and minibar. These guidelines are in place to maintain the quality of our services and facilities. We hope this did not detract from your overall experience. We look forward to welcoming you back in the future and hope to provide an even more enjoyable stay. Should you have any further inquiries or require assistance, please do not hesitate to reach out. Warm regards, Ricky Rionaldo Operational Manager
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Riski I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
I'm from Cikarang, but I chose to vacation at Nuanza Cikarang because it's so comfortable. The staff is friendly, the rooms are great, and the breakfast menu is delicious. Next year, I'll be back at Nuanza for a staycation with my family 🥰
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A***g
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Hotel staff, security guards are very friendly, the hotel environment to the parking area is very clean!!! When entering the room, I was surprised to be greeted with a welcome cake and honeymoon greetings 😁😁😁❤️❤️❤️ Cool Nuanza Hotel... And the breakfast menu is incredibly delicious with a very classy menu!!!! 💯💯💯💯
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your delightful experience at Nuanza Hotel and Convention. We are thrilled to hear that our staff made a positive impression with their warm hospitality and that you found our hotel grounds, including the parking area, to be impeccably clean. Your kind words about our welcoming gesture of a cake for your honeymoon are truly appreciated, and we are glad to have contributed to your special celebration. We are also pleased to learn that you enjoyed the culinary offerings at our AJB Restaurant and The Porte. Our team takes great pride in curating a breakfast menu that reflects both quality and sophistication, and it is wonderful to know that it met your expectations. Additionally, we invite you to explore our Rimba Durian Cafe for a unique local flavor, as well as our other facilities, including the swimming pool, fitness center, Ofuro, and the kids' playground, which are designed to enhance your stay with us. Once again, thank you for your generous feedback. We look forward to welcoming you back to Nuanza Hotel and Convention in the near future, where we aim to provide an exceptional experience every time. Should you have any special requests for your next visit, please do not hesitate to reach out. Warm regards, Ricky Rionaldo Operational Manager
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Bintang D. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
4 Stars Premium Hotel. The hotel is located near the toll gate access, spacious parking, a very clean hotel with a variety of facilities. A very varied menu and an excellent taste experience. However, coordination between employees needs to be improved, especially in the restaurant and pool facilities. Then smiles, greetings, and greetings for security guards in the parking area and lobby need to be further improved to create authoritative yet friendly security guards. For the employee in the name of Mr. Ichwan SR Fitness Center, thank you for the extraordinary hospitality by communicating for the stay experience and building engagement with customers. Then the duty manager in the name of Mr. Hadi who during check-in, provided excellent service and communication. Then Ms. Liany (FO) for her assistance and service in assisting the check-out process and information regarding price differences, I really appreciate the three of them.
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Accommodation's Reply
02 Nov 2026
Dear Mr. Bintang D.P, Thank you for taking the time to share your feedback regarding your recent stay at Nuanza Hotel and Convention. We are delighted to hear that you enjoyed our premium facilities, including the AJB Restaurant, The Porte, Rimba Durian Cafe, and our swimming pool. We strive to maintain a clean and comfortable environment, and it is gratifying to know that our efforts have resonated with you. We appreciate your constructive comments regarding the coordination among our staff, particularly in the restaurant and pool areas. Your observations are invaluable to us as we continuously seek to enhance our services. We will certainly address these points with our team to ensure a seamless experience for our guests moving forward. Additionally, we will emphasize the importance of warm greetings and friendly interactions among our security personnel to foster a welcoming atmosphere throughout the hotel. It is heartening to hear your kind words about our staff members, including Pak Ichwan from the Fitness Center, Pak Hadi, our Duty Manager, and Mbak Liany from the Front Office. Their dedication to providing exceptional service is commendable, and we will make sure to recognize their efforts. Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay at Nuanza Hotel and Convention. Warm regards, Ricky Rionaldo Operational Manager
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Magdalena M. H. S. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Have stayed here many times, never disappoints.
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G***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
First time staying here. This room type is nice and clean. The staff is friendly, the facilities are complete, and the food is delicious. The only thing lacking is the Wi-Fi. Next time I want to stay here again and try a different room, hehe. Hopefully the Wi-Fi will be improved, because the signal is also not very good inside the building.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Nuanza Hotel and Convention. We are delighted to hear that you found your room to be comfortable and clean, and that our staff provided you with friendly service. Your feedback regarding the quality of our facilities and the delicious food offerings is greatly appreciated, as we strive to create a welcoming and enjoyable atmosphere for all our guests. We understand the importance of reliable Wi-Fi connectivity, and we sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we are actively working to enhance our internet services to ensure a seamless experience for our guests in the future. We appreciate your understanding and patience as we make these improvements. We are also pleased to hear that you are considering a return visit to explore our other room types. During your next stay, we encourage you to take advantage of our various facilities, including AJB Restaurant, The Porte, and Rimba Durian Café, as well as our swimming pool, fitness center, ofuro, and kids' playground. We look forward to welcoming you back and hope to exceed your expectations on your next visit. Warm regards, Ricky Rionaldo Operational Manager
Marlin E. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
This is my second stay. The staff, from the lobby to the swimming pool, are all friendly and polite. Every area is exceptionally clean; nothing disappoints. We'll be back next time.
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
The staff were all friendly from the moment we arrived, and their explanations were very clear. The pool is spacious and clean, with warm water. I suggest that guests who are checking in, in addition to checking the room, please check the TV batteries. Thank you.
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Y***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Good experience, comfortable hotel room
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A***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
We’re here for transit, it was good. The only weird thing is we cannot use hotel slippers outside our room. Food was great, so many options and great taste that my stomach can't handle it. Pool and gym was incredible, room was clean.
4 people find it helpful
Accommodation's Reply
03 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Nuanza Hotel and Convention. We are delighted to hear that you enjoyed your stay with us and found our accommodations to be satisfactory for your transit needs. Your feedback regarding the use of hotel slippers is duly noted, and we appreciate your understanding of our policies aimed at maintaining a clean and safe environment for all our guests. We are thrilled that you had the opportunity to indulge in the culinary offerings at our AJB Restaurant, The Porte, and Rimba Durian Café. Our team takes great pride in providing a diverse menu that caters to various tastes, and it is wonderful to know that you found the food to be both plentiful and delicious. We understand that a satisfying dining experience can enhance your stay, and we are glad that we could contribute positively to your time with us. Additionally, we are pleased to hear that you enjoyed our amenities, including the swimming pool, fitness center, and the serene Ofuro. We strive to create a relaxing atmosphere for our guests, and it is gratifying to know that you found our facilities to be exceptional. We hope that your stay at Nuanza Hotel and Convention was memorable, and we look forward to welcoming you back in the future for another enjoyable experience. Thank you once again for your kind words! Warm regards, Ricky Rionaldo Operational Manager
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Defri A. U.
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 29 week(s) ago
I'd return to this hotel for its comprehensive facilities, including a swimming pool, gym, ofuro, and sauna. The ofuro is comfortable and relaxing. However, it's a bit far from the city center, and access options from Jakarta are limited.
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2 people find it helpful
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