From check-in, the receptionist provided very little information. We even went looking for our own glamping spot. Each unit wasn't assigned a number. This left us confused and wandering around. The pool was infested with termites. The restaurant was also infested with termites. The rooms were the same. Overall, it was a real disappointment.

Try Pelangi Park because it's easy to access and avoids the odd-even traffic rules in Puncak. I booked a suite room. Imagine, other hotels with suites are very well-equipped, but at Pelangi Park, I stayed in a suite-style glamping room with very minimal facilities. Although I had a fairly spacious balcony with a table and sofa, there was no table to put things in, the closet was open without doors, and the room was cramped. This glamping room was very hot during the day because of the roof, as the staff had already informed me at check-in. I arrived on a Saturday and the hotel wasn't too busy because it has a very large area, and the road to the breakfast area is quite far, so you have to use a private vehicle, as there are no transportation from the hotel. But if you're exercising, it's very comfortable. Swimming and breakfast are very comfortable here. Overall, I like the atmosphere because it's far from the hustle and bustle of the city and very quiet. However, I didn't like the very minimal facilities in the room. Some say this hotel is lacking, while others say glamping is too luxurious. So, in my opinion, it's a bit half-hearted. But if you're looking for peace and quiet, this is perfect. But for a family vacation, it's not suitable.

1. The door key had a problem locking. 2. Someone tried to enter my room on my first night there, and they excused themselves by saying they got to the wrong room. 3. The side of the bedroom was a bit dusty. 4. The toilet smelled, and when it rained, there was a sudden smell like blood from a period. 5. On the second day of our stay, the AC suddenly stopped working. So, we decided to check out one night before the scheduled date.

From 10 a.m. to 3 p.m., the room was unbearably hot, even though both air conditioners were set to their coolest setting. The mattress and pillows were hot, making it impossible to rest during the day. It seems the room needs a ceiling to keep the heat from seeping down.

ok good 👌🏻👌🏻👌🏻.

Overall, it's a good place to heal for a while. But the swimming pool is not very clean, there are many insects and it's a bit dirty. The shuttle service is very good. Breakfast might need attention for open food like fruits, as many flies land on them.

Friendly staff.. the bedroom was full of ants, the water drain in the bathroom and sink area was difficult to drain.

This hotel has no phone service, only WhatsApp, and the response time is quite long. The rooms and breakfast area are quite far apart, and the shuttle service is limited and unfriendly. The pool water is greenish, so we didn't swim.

The staff is friendly, but the only downside is the swimming pool, which is dirty, green, and full of small animals. The atmosphere is pleasant, but the pool needs some repairs.

The hotel staff is friendly and the room is quite good. However, there should be buggy services for guests staying in the cabins, as it's a hassle to move from one parking lot to another. Those without vehicles have to walk with their luggage, which I think is a hassle. You should have your own buggy service. But overall, it's okay, the cabin room is worth trying. ✨

The hotel staff was quick to help with the AC problem in the room and helped with an upgrade to a new room.

The staycation here was quite interesting, the atmosphere was calm, the view was beautiful, the service was friendly, the room was quite clean, but the lack of decorations and other interesting features made the room feel "empty" and flat. The swimming pool was quite large, the food was all delicious, but there wasn't much variety. Buffet meals were not provided because the number of guests hadn't reached the quota that day. Thank you.

Everything is according to expectations 😍

The accommodation staff are very friendly and helpful.

Clean and good service and good ambiance

Anyway, I really enjoyed staying here, the kids were happy too.

Overall, I was satisfied! It was just that the AC in the glamping suite was hot during the day. I didn't try to inform the hotel because I was worried about checking out.

The location is quite comfortable, and the facilities are also good. However, glamping is incredibly hot from day to evening, even with air conditioning. Even around 10:00 a.m. in the morning, it's already extremely stuffy. It's not worth it for the price of a 4-star hotel in the Sentul area. Hopefully, there's a solution for the future, as indoor air is crucial for comfort.

There are some doors that can't be closed, please fix them.

Everything is very comfortable and the place is clean