This hotel has no phone service, only WhatsApp, and the response time is quite long. The rooms and breakfast area are quite far apart, and the shuttle service is limited and unfriendly. The pool water is greenish, so we didn't swim.

The staff is friendly, but the only downside is the swimming pool, which is dirty, green, and full of small animals. The atmosphere is pleasant, but the pool needs some repairs.

The hotel staff is friendly and the room is quite good. However, there should be buggy services for guests staying in the cabins, as it's a hassle to move from one parking lot to another. Those without vehicles have to walk with their luggage, which I think is a hassle. You should have your own buggy service. But overall, it's okay, the cabin room is worth trying. ✨

The hotel staff was quick to help with the AC problem in the room and helped with an upgrade to a new room.

The staycation here was quite interesting, the atmosphere was calm, the view was beautiful, the service was friendly, the room was quite clean, but the lack of decorations and other interesting features made the room feel "empty" and flat. The swimming pool was quite large, the food was all delicious, but there wasn't much variety. Buffet meals were not provided because the number of guests hadn't reached the quota that day. Thank you.

Everything is according to expectations 😍

The accommodation staff are very friendly and helpful.

Clean and good service and good ambiance

Anyway, I really enjoyed staying here, the kids were happy too.

Overall, I was satisfied! It was just that the AC in the glamping suite was hot during the day. I didn't try to inform the hotel because I was worried about checking out.

The location is quite comfortable, and the facilities are also good. However, glamping is incredibly hot from day to evening, even with air conditioning. Even around 10:00 a.m. in the morning, it's already extremely stuffy. It's not worth it for the price of a 4-star hotel in the Sentul area. Hopefully, there's a solution for the future, as indoor air is crucial for comfort.

There are some doors that can't be closed, please fix them.

Everything is very comfortable and the place is clean

very satisfied with the service

It's really fun to stay here, plus the trekking facilities make it even more interesting and hassle-free.

Communication was difficult. Complaints were difficult because there was no internal telephone in the room. Ordering drinking water online took a long time. (Restore barcodes were provided.) On Traveloka, the room picture in the room I booked was a suite, but I was given a deluxe. The TV couldn't be used due to poor signal. Even when I complained, there was no movement. Communication was very difficult due to the distance from the reception. This was because I booked a glamping room. Ahhh, so disappointing.

There was a corporate gathering while I was staying, and breakfast was extremely crowded. My family and I were given shared seating by one of the groups, but couldn't start eating because there were no plates at all. Some of the food items took a long time to be refilled. The hotel should have been more considerate of the occupancy rate. I brought teenagers and young children who were already hungry. Other than that, overall, it was okay.

I had the best experience staying here. The staff were very friendly from check-in to checkout, and they helped me with everything. The glamping area is spacious and never gets boring. The pool and lounge area are comfortable, allowing me to wait for the kids to swim while having breakfast. I'll be back with a full family next time. Thank you Artotel Pelangi Park🫶🏻

I celebrated my anniversary here and highly recommend it. The service is friendly and the check-in and check-out process is hassle-free. The atmosphere is calm, perfect for healing from the hustle and bustle. The breakfast menu is varied, everything is top notch.

Mines TV is still digital using a seatbox, not a smart TV, so it can't use Netflix.