The TV in 563 has a bad screen and 18.00 was too much for the breakfast.

I liked that the hotel was clean, safe, nice, and the food and hotel staff were great!

Toilet stopped working in the morning, lamp on bed post was broke , beds were like someone had been sitting on them before we arrived

Great staff.

The lobby was undergoing floor renovation and there was constantly present mopping that cause inconvenience to patrons trying to access elevators and front desk. Phone in room did not function properly.

Check in was not available at 4 as stated. We had a special event to get ready for and was late to the event due to housekeeping not having rooms ready. It was hard to get a manager down to speak to about issue, had to call them twice and she was very nice when she came down. Rooms should be ready by checkin time. No exceptions. When we left for event at 5::20 housekeepers were in halls laughing and carrying on outside rooms. Staff was nice but this should not happen.

This hotel is terrible. I got there right before midnight and nobody was answering the door. I was able to get in because one of the guests got there a few minutes later. I fund in the morning a used bandaid under the bed, a death crocarach in the aile before my door, the swimming pool had green algue. If I happen to see this before I go to sleep I could had asked them to clean before I sleep there.

I really enjoyed the atmosphere

Walking distance to restaurants

Not very good, no key cards available had to someone come and let you in the room, fire alarm went off no one confirmed if we needed to exit even after period of time, when checking out no printers available to print out receipt

Loved the area. Very clean. My second time staying here

Great location. Safe quiet. Best kids of eateries

We usually stay here when in Birmingham and never have a problem. We checked in after 5pm and they did not have a room ready. Then when we got to the room no toilet tissue. We asked and still no one could find any. No apology was given just kept saying the supply truck was late.

Check in was a breeze. The room is large. The pull out couch is a joke. The mattress in it was ripped and falling apart. The actual bed themselves weren’t terrible but not great. We just ignored the stains all over and pretended it was ok 😭 The room itself was dirty. I’m talking stains everywhere. Dead bugs. Hair all over. A dirty q-tip. Mold in the bathroom in the sink and shower. Who knows what all over the back of the toilet. The location is good if you’re wanting to be downtown. The tv, almost forgot about that gem. It was BLUE. Like the whole thing had a blue tint. Grass looked blue, so we just didn’t bother turning it on again. Which is somewhat challenging with a toddler but we figured it out. We didn’t even bother with breakfast because there was way too many people already. OMG I forgot we had a little suite thing. The drawer had 1 fork and 4 knives 😂 but the spatula/turner? Literally caked in moldy old food.

Good stayed before surgery at UAB

Grey location to UAB Hospital! Wonderful stay!

Rooms weren’t ready for us and several groups that came in after us.

Found a cockroach on the bed at 4 am. Next night, neighbors kept their tv on all night.

It smells amazing when you walk in. Two hotels in one. The staff was very nice. However I felt there should have been more staff since there are two hotels in one and they were super busy. The room was big and spacious. The only problem was our toilet. It wouldn’t refill water in the tank once flushed so we had to add water every time we need to use the bathroom. The bath products for body and hair was amazing. Overall I would stay again. They have free breakfast but we didn’t eat.

The hotel is very nice and MOST of the staff is very friendly (not the kitchen staff). But that’s where the positives end. The entry and bathroom floor were covered in something slippery (like soap had been spilled and not cleaned up) and my son and I both almost slipped down as we walked into the room. And we are both athletic type people. If it had been someone elderly with less balance they probably would have slipped down. It was that bad. They came and cleaned it up very quickly but when I say “cleaned” I mean got the slippery stuff off the floor. Every little hair and dust bunny that had been under the bathroom vanity for years also got stirred up and pushed all around the bathroom floor with the mop water. I don’t think mopping the tile floors is something they do very often. The headboards are vinyl material and mine had something dark and gross looking on it in several places that I cleaned with Clorox wipes. And the day we got to the hotel there was some sort of pool party that appeared to be people not even staying at the hotel bc they were walking up to the outside gate from all around the street. Why is there even a gate to access the pool from the street?? It was so crowded my son and I couldn’t get in the pool and that was our only day we could have gone swimming. Also, they charge $20 per day for parking and they don’t tell you that up front. I will not ever stay here again.