Check-in was listed at 2:00 PM, but I wasn't able to enter my room until 3:47 PM—meaning I waited for over an hour. By then, I was very tired, hot, and fasting. I was asked to wait, but wasn't called. When I asked again, it turned out the room had been ready. At the same time, another guest who had just checked in returned to the front desk to complain because he had booked a non-smoking room, but the room smelled strongly of cigarettes. After the guest left, the female receptionist gave him a cynical look from behind, which I found disrespectful. When I entered the room, I also smelled damp. Perhaps on weekdays, the hotel's price is reasonable, so the quality is appropriate, but when I stayed during high season with higher prices, expectations were certainly different. Second, when I asked for mineral water (because the room hadn't been cleaned that morning, so I requested it), the service was very slow. I had to call twice and wait about 40 minutes just for two bottles of water. I wouldn't have minded getting them myself. Third, during breakfast, I had already confirmed with the male receptionist (who was also less than friendly) and was given permission to enter immediately. However, after I had gotten a drink, the restaurant staff eyed me uncomfortably from afar, then approached me and asked for my room number. Why wasn't they asked immediately upon entering, but after I had already gotten my drink? This made me feel uncomfortable, as if I was taking something that wasn't rightfully mine. In conclusion, the female receptionist was less than responsive, and the male receptionist was less than friendly. Perhaps I'm being sensitive, but making guests feel uncomfortable shouldn't be a normal part of service.