Verified Traveler

Staycation

10.0

/10

Reviewed 3 day(s) ago

The hotel view is very nice, the view of the lights of Surabaya city at night and the room facilities are luxurious at the cheapest price.

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Norma Y.

10.0

/10

Reviewed 2 week(s) ago

The staff was very friendly and helpful upon check-in and the room was nice with a view of Surabaya city.

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Accommodation's Reply

27 Jun 2026

Dear Ms. Norma Y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave to Goldvitel Hotel Surabaya. During your stay, you described the friendly and helpful staff during check-in and the beautiful room with city views. Your positive experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Dedi H. w.

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is very friendly, the rooms are nice and clean, and the location is centrally located with plenty of dining options. The price is very reasonable, especially since the area is very close to culinary delights and malls. It's perfect for a family vacation.

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Accommodation's Reply

01 Jul 2026

Dear Mr. Dedy H.W., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your experience and your family's during your visit to Goldvitel Hotel Surabaya motivate us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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M***e

Leisure

6.5

/10

Reviewed 2 week(s) ago

First time staying here. For a 4-star hotel, I booked a deluxe room, but it wasn't very big for two people, and it felt cramped. The room wasn't soundproof, so conversations and crying children in the next room were very audible. I liked the large windows, but the sink and bathroom had very slow water absorption, so when I showered, the water overflowed onto the dry area. Furthermore, many of the pool tiles were missing, causing my feet to cut and bleed while swimming. Accessibility is easy, as it's located in the city center.

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4 people find it helpful

Accommodation's Reply

26 Jun 2026

Dear Mr./Ms. M*e, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Arief I.

Leisure

10.0

/10

Reviewed 3 week(s) ago

The staff and service were excellent. The hotel's location is strategic. It's located on the main road, and access to Tunjungan Plaza is close and easy. The only downside is limited parking, but valet parking is available.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Mr. Arifi, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave to Goldvitel Hotel Surabaya. Your family's experience during your visit to Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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H***i

8.5

/10

Reviewed 3 week(s) ago

ok, it's a nice place to rest

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Mr./Ms./Mrs. H*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your positive impression of our hotel and your family's visit encourages us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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E***n

Business

8.2

/10

Reviewed 3 week(s) ago

Cleanliness needs to be improved. The room smells musty.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Mr./Ms. E*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Della A.

Staycation

8.6

/10

Reviewed 4 week(s) ago

Honest review. The view is amazing if you get a room facing the BRI Tower. Unfortunately, the description says 22 square meters, but once you enter, it feels like 15 square meters. I've often stayed in hotels with similar rooms, but this one is really cramped. Many of the walls are also dirty and the wallpaper is peeling. Please be aware. And the breakfast is lacking, perhaps it could be improved. Otherwise, it's okay, and the view is excellent.

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Accommodation's Reply

11 Jun 2026

Dear Ms. Della A., Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Andi L. H.

8.5

/10

Reviewed 4 week(s) ago

It was truly beyond my expectations, as my first hotel staycation was a surprise from the incredibly friendly staff. I've stayed at several hotels before, but this was my first time at this hotel, and I had such a memorable experience, right on my birthday. I also received a free voucher from Goldvitel. Thank you to all the staff. Stay healthy and successful, Goldvitel Hotel. Amen.

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1 people find it helpful

Accommodation's Reply

10 Jun 2026

Dear Mr. Andy L.H., Sincerely yours from Goldvitel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya. We are very proud to know that your first stay was so memorable, especially on your birthday. Your experience and that of your family during your visit to Goldvitel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya

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R***t

Business

10.0

/10

Reviewed 4 week(s) ago

The hotel is fully equipped with ample amenities. Even cooler is the Statue of Liberty in the corner of the hotel lobby.

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Accommodation's Reply

10 Jun 2026

Dear Mr./Ms. R*t, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave us. Our hotel offers excellent facilities, and a particularly impressive feature is the Statue of Liberty located in the lobby. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit us again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Ibnu S.

Staycation

8.5

/10

Reviewed 4 week(s) ago

The staff service is friendly and fast

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Accommodation's Reply

10 Jun 2026

Dear Mr. Ibnu, Goldvitel Hotel Surabaya extends its highest regards. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. This reflects the friendly and prompt service from our staff. Your experiences and those of your family during your visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of our accommodations and services. We sincerely hope you and your family will return to stay with us again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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N***l

8.4

/10

Reviewed 4 week(s) ago

The food is not varied, the room walls are not renovated, very dirty.

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Accommodation's Reply

10 Jun 2026

Dear N*I, We extend our heartfelt greetings from Surabaya Kingvi Hotel. Thank you very much for your valuable feedback and critical comments regarding our hotel. We sincerely apologize for any inconvenience you experienced during your stay. We are deeply grateful that you took the time to share your thoughts and for your warm review of Surabaya Kingvi Hotel. Knowing that you and your family had a wonderful time at Surabaya Kingvi Hotel is a great encouragement to us in our efforts to improve the quality of our facilities and services. We look forward to welcoming you back again. Surabaya Kingvi Hotel looks forward to your next visit. Thank you. Hari Susilo, Head of Room Service, Surabaya Kingvi Hotel

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S***i

Staycation

9.7

/10

Reviewed 4 week(s) ago

Nice staff, quick action. We had a severe sore throat and they willingly gave us free ice cubes. Close to a good soto near BRI Tower.

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Accommodation's Reply

06 Jun 2026

Dear Mr/s S***i, Thank you for sharing your wonderful review.We are thrilled to hear that our team provided quick action and friendly service during your stay. Ensuring your comfort is our top priority, and we are glad that a simple gesture like providing ice cubes could help soothe your sore throat. It is also great to know you enjoyed our strategic location near the popular soto spot by the BRI Tower.We look forward to welcoming you back for another pleasant stay. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya.

T***o

7.2

/10

Reviewed 5 week(s) ago

The food was standard, and the staff service was flawless. Everyone was professional and very friendly. However, the room was terrible. It smelled really bad upon arrival, and unfortunately, the smell was coming from the air conditioning. However, the staff were all professional, and they upgraded us to a nicer room. Unfortunately, this hotel feels like a nightclub, with some guests getting drunk and banging on the walls at night.

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Accommodation's Reply

10 Jun 2026

Dear Mr./Ms. T*o, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Putra D.

9.0

/10

Reviewed 5 week(s) ago

in general it's great

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Accommodation's Reply

07 Jun 2026

Dear Ms. Putra Dhi, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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H***A

Staycation

9.1

/10

Reviewed 5 week(s) ago

Staying at Goldvitel was a pleasure. Its central location and fantastic views from the top are simply breathtaking.

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Accommodation's Reply

06 Jun 2026

Dear Mr./Ms. H*A, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. The central location and the views from the upper floors were fantastic. Your family's experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of our accommodations and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Verified Traveler

Business

9.7

/10

Reviewed 6 week(s) ago

My stay here happened to coincide with my birthday. The hotel staff surprised me by coming to my room with a cake, fruit, and a sign while singing Happy Birthday. I was truly impressed.

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1 people find it helpful

Accommodation's Reply

30 May 2026

Dear Valued Guest, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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S***y

Leisure

8.1

/10

Reviewed 6 week(s) ago

The room is very noisy at midnight. The car and motorcycle honking is very loud, especially when you get a room near the road. The lobby is small with a little hike to the lobby via stairs.

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Accommodation's Reply

06 Jun 2026

Dear Mr/s S***y, Thank you for taking the time to share your detailed feedback regarding your recent stay. Please accept our sincerest apologies for the discomfort caused by the traffic noise at midnight and the inconvenience regarding our lobby access. As a 4-star hotel, your comfort is our top priority, and we regret that we fell short during your visit.For your future stays, we would highly recommend requesting one of our courtyard-facing rooms or higher floors, which are much quieter and better insulated from the main road. Regarding the stairs, please note that our bellhops are always ready at the entrance to assist you with your luggage.We are also currently evaluating options to improve our soundproofing and accessibility to enhance our guest experience. We value your patronage and hope to have the opportunity to welcome you back for a much better and more peaceful stay. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya.

G***y

Business

8.7

/10

Reviewed 6 week(s) ago

Please pay attention to the AC. Everything else is nice and good.

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1 people find it helpful

Accommodation's Reply

30 May 2026

Dear Mr./Ms. G*y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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P***h

8.8

/10

Reviewed 6 week(s) ago

Very friendly service, highly recommended.

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Accommodation's Reply

23 May 2026

Dear Mr./Ms. p*h, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating for our Goldvitel Hotel Surabaya. Your description of the friendly service and highly recommended hotel further reinforces our commitment to maintaining the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Goldvitel Hotel Surabaya

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Traveller Reviews Goldvitel Hotel Surabaya