8.4
Very Good
From 1,323 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.8

Service and Facilites

8.4

People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (118)
Bedroom (101)
Ambiance (98)
Staff Friendliness (97)
Bathroom (85)
Accessibility (76)
Hotel Area (71)
Surroundings (70)
Room Space (66)
Check-in/out Time (61)
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Traveller Reviews Goldvitel Hotel Surabaya

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Customer reviews
Ulum W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The place is comfortable and the service is very good 👍
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Accommodation's Reply
29 Jul 2025
Dear Mr./Mrs. Ulum, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving a comfortable impression of the place and for excellent service, Your experience with your family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain good quality in terms of property and service, We sincerely hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Marchamah
icon-Business
Business
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8.8
/10
Reviewed 5 day(s) ago
Thank you for your service
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Accommodation's Reply
29 Jul 2025
Dear Mrs. Marchamah, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel. Your family's experience during your visit to Goldvitel Hotel Surabaya has inspired us to maintain the quality of both the property and service. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Comfortable and strategic location
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Accommodation's Reply
28 Jul 2025
Dear Mr./Mrs. R*i, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and providing a comfortable impression and strategic location, Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality both in terms of property and service, We sincerely hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Bima D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The cleanliness is maintained. The place is comfortable.
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Accommodation's Reply
29 Jul 2025
Dear Mr. Bima, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that the cleanliness is maintained and the place is comfortable. Your family's experience when visiting Goldvitel Hotel Surabaya has motivated us to maintain quality both in terms of property and service. We sincerely hope that you and your family will return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Andri R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
When checking in, you have to wait until 2 o'clock, the food varies. It's also close to the city.
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Accommodation's Reply
28 Jul 2025
Dear Mr. Andri, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your criticism and input and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel. We apologize for making you wait for the check-in process, because we ensure all the setup is complete and our standard check-in starts at 2 pm. Your family's experience when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain quality both in terms of property and service. We hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Andri R.
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9.1
/10
Reviewed 1 week(s) ago
Friendly staff, satisfactory service... bathroom a bit smelly... overall good.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Mrs. Andri R, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of friendly staff and satisfying service. Thank you for your visit. Your experience with your family during your visit to Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We sincerely hope that you and your family can return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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U***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Everything is okay, especially I like the staff, all are very friendly.
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Accommodation's Reply
28 Jul 2025
Dear Mr/Ms U*I, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that everything is ok, especially the staff are all very friendly, Your experience with your family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain the quality both in terms of property and service, We hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Muhammad R.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Friendly and nice staff, fast service.
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Accommodation's Reply
24 Jul 2025
Dear Mr. Muhammad, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of the friendly staff with fast service. Thank you for your visit. Your family's experience when visiting Goldvitel Hotel Surabaya has inspired us to maintain the quality of both the property and the service. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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M***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The staff is very friendly and nice, the service is fast.
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Mrs. M*d, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of the friendly staff with fast service, Thank you for your visit. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service, We sincerely hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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E***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
All ok, nice to stay here.
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Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. E*s, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving a pleasant impression of staying at Goldvitel Surabaya, Thank you for your visit. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Located in the city center, friendly staff, clean hotel.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. I*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of being in the city center, friendly staff, clean hotel. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We sincerely hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Downtown and friendly staff, clean hotel
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. I*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of being in the city center, friendly staff, clean hotel. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We sincerely hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly staff, hotel in a different city. Thanks.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. I*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of being in the city center, friendly staff, clean hotel. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We sincerely hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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E***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff was very helpful during check in, thank you Ms. Risty.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. E*o, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and for giving the impression that the hotel staff was very helpful during check-in. Your experience with your family during your visit to Goldvitel Hotel Surabaya has motivated us to maintain the quality of both the property and the service. We sincerely hope that you and your family can return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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B***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The room is clean, according to the price
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. B*i, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that the room was clean and according to the price. Your experience with your family during your visit to Goldvitel Hotel Surabaya has motivated us to maintain the quality of both the property and the service. We sincerely hope that you and your family can return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Ulfa N. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff are all friendly and it's worth it for that price. It's already cheap and has complete facilities.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Ms. Ulfa, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and for giving the impression that all the hotel staff are friendly and worth it. Your experience with your family during your visit to Goldvitel Hotel Surabaya has inspired us to maintain the quality of both the property and the service. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Agus s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are friendly. The entire place is clean.
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Accommodation's Reply
11 Jul 2025
Dear Mr. Agus s, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of the friendly staff, all the places are clean. Your family's experience when visiting Goldvitel Hotel Surabaya has motivated us to maintain quality both in terms of property and service. We sincerely hope that you and your family will return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Anggi M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 3 week(s) ago
Some lights were not on, such as the bathroom mirror light and the main light in the room. There was no mirror in the room, this is the first time I have stayed in a hotel that does not have a mirror in the room. The room was very narrow, and the arrangement of the furniture made it difficult to move around in the room. As soon as I left the room, the room outside the room smelled very bad. I don't know whether it was the smell of garbage or cleaning agents. But it was very smelly until I entered the elevator.
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W***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
very very uncomfortable... the Deluxe Room order has been paid for but they gave me a Superior... the reason is the room type is the same... the deluxe class has full view glass. here I am very disappointed because I ordered it on the application so I just wanted to do what I wanted. I paid a lot for that type of room
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Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. W*y, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your feedback and criticism. We apologize for the inconvenience related to the incorrect order, we will immediately investigate and follow up on this matter. We apologize for the incident, in the future we will provide refresh training related to the SOP for this matter. The experience of you and your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain quality both in terms of property and service, We greatly hope that you and your family can return to visit our hotel. We await your return to Goldvitel Hotel Surabaya. Regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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a***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Goldvitel Hotel, friendly staff, cool air conditioning, clean rooms, clean swimming pool
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Accommodation's Reply
09 Jul 2025
Dear Mr/Ms a*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of friendly staff, cool air conditioning, clean rooms and swimming pool. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service. We hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Number of reviews per page
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