Traveloka (544)
8.4
Very Good
From 544 reviews
Provided by travellers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.2
Location
8.5
Service and Facilites
8.4
People often mention about Nine Hotel
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Bedroom (20)
Staff Friendliness (18)
Bathroom (14)
Distance to City Center (13)
Ambiance (13)
Room Space (9)
Accessibility (8)
Check-in/out Time (8)
Surroundings (7)
Family Friendly (7)
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Traveller Reviews Nine Hotel
Number of reviews per page
20
40
Customer reviews
N***a
8.8
/10
Reviewed 6 day(s) ago
The hotel is cool, easy to find, clean, and the staff is friendly. The bathroom is clean. I hope to return here.
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Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Mr./Mrs. N*a, for taking the time to review Nine Hotel Palembang. We sincerely hope you will visit again, whether for business or a family vacation. Warm regards, Management of Nine Hotel Palembang
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Abdul R.
10.0
/10
Reviewed 1 week(s) ago
Good service, easy to reach, suitable for travel
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Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Mr. Abdul, for taking the time to review Nine Hotel Palembang. We sincerely hope you will visit again, whether for business or a family vacation. Best regards, Management of Nine Hotel Palembang
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L***i
Transit
8.5
/10
Reviewed 7 week(s) ago
Cheap price & suitable for transit.
Comfortable room, fragrant towels, clean sheets and bedcovers.
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2 people find it helpful
Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Mr./Mrs. L*i, for taking the time to review Nine Hotel Palembang. We sincerely hope you will visit again, whether for business or a family vacation. Warm regards, Management of Nine Hotel Palembang
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L***i
Transit
8.5
/10
Reviewed 7 week(s) ago
Cheap price & suitable for transit.
Comfortable room, fragrant towels, clean sheets and bedcovers.
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Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Mr./Mrs. L*i, for taking the time to review Nine Hotel Palembang. We sincerely hope you will visit again, whether for business or a family vacation. Warm regards, Management of Nine Hotel Palembang
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A***s
10.0
/10
Reviewed 12 week(s) ago
The hotel is nice and comfortable, good for families, the service is good.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Mr./Ms. A*s, for taking the time to review Nine Hotel Palembang. We sincerely hope you will visit again, whether for business or a family vacation. Warm regards, Management of Nine Hotel Palembang
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D***a
8.2
/10
Reviewed 14 week(s) ago
It's not bad, but the toilet is crusty.
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2 people find it helpful
Accommodation's Reply
15 May 2025
Warm Greetings from Nine Hotel Palembang. Thank you Mr. / Mrs. D * a for taking the time to give a review to Nine Hotel Palembang. We will consider your input further and we apologize for the inconvenience you caused during your stay at Nine Hotel Palembang. Warm Greetings. Management Nine Hotel Palembang
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h***y
Leisure
9.1
/10
Reviewed 15 week(s) ago
The hotel staff was very friendly and the check in process was easy.
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2 people find it helpful
Accommodation's Reply
15 May 2025
Warm Greetings from Nine Hotel Palembang. Thank you Mr. / Mrs. H*y for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for a business trip or a family vacation to Palembang. Warm Greetings. Management of Nine Hotel Palembang.
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R***s
8.5
/10
Reviewed 15 week(s) ago
This is my 2nd time staying. Although the room is small, it is neat and comfortable. Suitable for those in transit. It's just that sometimes when the bathroom door is open, the smell from the bathroom drain comes out into the room. Maybe it needs to be checked why the smell can come out. The rest is okay 👍
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1 people find it helpful
Accommodation's Reply
15 May 2025
Thank you Mr. / Mrs. R * s for taking the time to give a review to Nine Hotel Palembang. We will pay attention to your input and we apologize for the inconvenience you experienced during your stay at Nine Hotel Palembang. We hope that you can visit again either for a business trip or a family vacation to Palembang. Warm Regards. Management of Nine Hotel Palembang
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A***S
8.2
/10
Reviewed 16 week(s) ago
Overall oke, bersih amenities lengkap, petugas cukup ramah, security ramah. Kamar dpt yg tanpa jendela tp gpp, kekurangan cm ac nya kurang dingin kalo menurut sy dan air panas untuk mandi hanya berjalan 1x pas malam, paginya tidak bisa dipakai lagi.
2 people find it helpful
Accommodation's Reply
15 May 2025
Warm Greetings from Nine Hotel Palembang. Thank you Mr. / Mrs. A*s for taking the time to give a review to Nine Hotel Palembang. We will consider your input further and we apologize for the inconvenience you caused during your stay at Nine Hotel Palembang. We hope that you can visit again either for a business trip or a family vacation to Palembang. Warm Greetings. Management Nine Hotel Palembang
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M***d
8.5
/10
Reviewed 16 week(s) ago
very cool, very supportive atmosphere
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Accommodation's Reply
15 May 2025
Warm Greetings from Nine Hotel Palembang. Thank you Mr. / Mrs. M*d for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business trips or family vacations to Palembang. Warm Greetings. Management of Nine Hotel Palembang
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Chelsea F.
Transit
9.4
/10
Reviewed 17 week(s) ago
great location near to coffee and bakery shop, also near to the city center, lovely place to stay huge bed fit 2 adult and 1 toddler. love the hotel's design, smells good.
staff was helpful and friendly.
1 people find it helpful
Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Ms. Chelsea F. D., for taking the time to review Nine Hotel Palembang. We sincerely hope you will visit again, whether for business or a family vacation. Warm regards, Management of Nine Hotel Palembang
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h***a
9.4
/10
Reviewed 25 week(s) ago
Overall good, but the shower needs more attention.
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2 people find it helpful
Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Mr./Ms. h*a, for taking the time to review Nine Hotel Palembang. We will take your feedback into consideration. Thank you. Warm regards, Management of Nine Hotel Palembang
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S***q
Staycation
8.5
/10
Reviewed 25 week(s) ago
The hotel is clean and the staff are friendly, unfortunately when I stayed the lift couldn't be used.
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2 people find it helpful
Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Mr./Mrs. S*q, for taking the time to review Nine Hotel Palembang. We also apologize for any inconvenience caused during the time our facilities were experiencing problems. We sincerely hope you will return for a business trip or a family vacation. Warm regards, Management of Nine Hotel Palembang
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Y***i
8.1
/10
Reviewed 27 week(s) ago
The front staff/receptionist was not very friendly, when I wanted to check out they were not communicative. I was left standing, until I asked if it was done yet, sir? It turned out they were waiting for news from other staff about checking the room. The room atmosphere was comfortable
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Warm greetings from Nine Hotel Palembang. Thank you, Mr./Ms. Y*i, for taking the time to review Nine Hotel Palembang. We apologize for any inconvenience caused by our staff's service. We sincerely hope you will return for a business trip or a family vacation. Warm regards, Management of Nine Hotel Palembang
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m***a
Leisure
9.1
/10
Reviewed 28 week(s) ago
The hotel staff is friendly. The room is comfortable.
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Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mr. / Mrs. M*a for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business or vacation with your family. Warm regards Management of Nine Hotel Palembang
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S***I
5.4
/10
Reviewed 28 week(s) ago
The hotel room bed was not clean, there were cockroaches climbing into the bed, and there were lots of drain flies around the bathroom walls.
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1 people find it helpful
Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mrs. S*l for taking the time to give a review to Nine Hotel Palembang. We also apologize for the inconvenience during your stay, what you reviewed will be fixed and followed up in the future so that it can be even better. We have also tried to follow up on your complaint about the room you occupied which made you uncomfortable. Thank you. Warm greetings from Nine Hotel Palembang Management
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Y***a
Staycation
5.0
/10
Reviewed 28 week(s) ago
Highly not recommended! The room is already cramped, the toilet smells! The elevator is broken, can only use the stairs and minimal staff! The service is also very bad. I am a woman carrying a lot of super heavy stuff, eh the male staff just watched. He said he would help carry the stuff up the stairs when checking in, but in fact he just watched! Just once, I will not stay here again.
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5 people find it helpful
Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mrs. Y*a for taking the time to give a review to Nine Hotel Palembang. We also apologize for the inconvenience during your stay, what you reviewed will be fixed and followed up in the future so that it can be even better. Thank you for visiting Nine Hotel Palembang. Warm greetings from Nine Hotel Palembang Management
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W***y
Leisure
9.4
/10
Reviewed 29 week(s) ago
suitable for family family room
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Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mrs. W*y for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business or vacation with your family. Warm greetings from Nine Hotel Palembang Management
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F***a
10.0
/10
Reviewed 30 week(s) ago
The bed is comfortable and clean so you feel at home here.
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Accommodation's Reply
01 Feb 2025
Warm Greetings from Nine Hotel Palembang. Thank you Mr./Mrs. F*a for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business or vacation with your family. Warm Regards from Nine Hotel Palembang Management
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H***h
Leisure
9.4
/10
Reviewed 31 week(s) ago
The hotel staff is friendly and helpful during check in and check out, the room is clean, the AC is cold, the bathroom is clean, the water is flowing smoothly, the surrounding conditions are comfortable, the service is very good.
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1 people find it helpful
Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mr./Mrs. H*h for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business or vacation with your family. Warm regards from Nine Hotel Palembang Management
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Number of reviews per page
20
40
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