Swiss-Belhotel Cendrawasih Biak

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9.0
Exceptional
From 378 reviews
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Cleanliness

9.1

Room Comfort

9.1

Meal

9.0

Location

9.2

Service and Facilites

9.0

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Distance to City Center (38)
Bedroom (37)
Room Space (35)
Staff Friendliness (34)
Surroundings (33)
Bathroom (33)
Accessibility (31)
Hotel Area (30)
Ambiance (29)
Taste (25)
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Traveller Reviews Swiss-Belhotel Cendrawasih Biak

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Customer reviews
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Jos, don't worry, the place is there.
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Accommodation's Reply
09 Nov 2026
Dear Valued Guest, Thank you very much for your review and compliments on Swiss-Belhotel Cendrawasih Biak. We are delighted to hear that you enjoyed the tranquil atmosphere of our hotel, which is perfect for true relaxation. The comfort and peace of mind of all our guests is our top priority. Your compliments motivate our entire team to continue providing the best service and maintaining a comfortable hotel environment for all our guests. We look forward to welcoming you again on your next visit to Swiss-Belhotel Cendrawasih Biak. See you soon! Sincerely, Rizki Ramadan, General Manager
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a***n
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10.0
/10
Reviewed 6 day(s) ago
The best for Swiss-Belhotel in the whole country.
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Accommodation's Reply
09 Nov 2026
Dear Valued Guests, Thank you so much for your kind words and compliments on Swiss-Belhotel Sendrawasih Biak. It is a great honor for us to be recognized as the best Swiss-Belhotel in Indonesia. This recognition motivates and encourages our entire team to continuously strive to improve the quality of our service, maintain the comfort of our facilities, and provide the best possible stay experience for all our guests. Thank you for choosing to be with us. We look forward to welcoming you back again and providing you with another memorable experience at Swiss-Belhotel Sendrawasih Biak. Sincerely, Rizki Ramadan, General Manager
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r***e
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 week(s) ago
Every time I go to Biak, I definitely stay here.
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Accommodation's Reply
04 Nov 2026
Dear Valued Guests, Thank you so much for your trust and loyalty in choosing Swiss-Belhotel Cendrawasih Biak every time you visit Biak Island. It is a great honor for us to continue to be your preferred accommodation. This trust and loyalty drives our entire team to strive to maintain the quality of service, comfort, and provide a memorable stay every time you visit. We always welcome you back to Swiss-Belhotel Cendrawasih Biak. We look forward to seeing you again! Sincerely, Rizki Ramadan, General Manager
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M***e
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The room was exceptional and the food was amazing. The lobby staff and receptionists were also very friendly and helpful. However, the basement security could be improved. They didn't guard the upper gate, so even when the parking lot was full, they didn't inform us and let multiple cars drive down. We then had to turn around ourselves in a tight space without any assistance from the guards.
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Accommodation's Reply
22 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay at Swiss-Belhotel Cendrawasih Biak. We are delighted to hear that you enjoyed our exceptional rooms, delicious food, and the friendly and helpful service provided by our Lobby and Front Office teams. Your kind words are truly appreciated. However, we sincerely apologize for the inconvenience you experienced in our basement parking area. We understand how frustrating and uncomfortable it must have been to find the parking area full, drive into a confined space, and have to turn around without assistance from our security team. Your comments regarding parking capacity monitoring, access control at the upper gate, and assistance with vehicle maneuvering are well noted. We will share this feedback with our Security team and management to review our procedures and reinforce the importance of monitoring parking availability, communicating clearly with arriving guests, and providing timely assistance when needed. We appreciate you bringing this matter to our attention, as your feedback helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Warm regards, Rizki Ramdan General Manager
M***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
What a wonderful stay! The room was very clean, comfortable, and the service was very friendly. The location is also strategic, close to various tourist attractions. I will definitely be back!
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Accommodation's Reply
02 Oct 2026
Dear Valued Guest, Thank you so much for your wonderful review and compliments. We are delighted that you enjoyed your stay at Swiss-Belhotel Cendrawasih Biak. Cleanliness and comfort of our rooms, along with friendly service from our team, are our top priorities in providing the best possible experience for all our guests. We are also pleased that the hotel's location allows you convenient access to various tourist attractions around Biak Island. Thank you for your trust and especially for your intention to visit again. We look forward to welcoming you back and are committed to providing an even more memorable experience. See you again at Swiss-Belhotel Cendrawasih Biak! Sincerely, Rizki Ramadan, General Manager
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Y***e
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Clean hotel and near to the airport.
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Accommodation's Reply
15 Sep 2026
Kepada tamu kami yang terhormat, Thank you very much for your positive feedback. We are delighted to hear that you appreciated the cleanliness of Swiss-Belhotel Cendrawasih Biak and our convenient location near the airport. We are pleased that these aspects contributed to a comfortable and convenient stay. Your appreciation motivates our team to continue maintaining our cleanliness standards and providing excellent service to every guest. We look forward to welcoming you back to Swiss-Belhotel Cendrawasih Biak. Warm regards, Rizki Ramadan General Manager
r***e
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The most comfortable hotel in Biak City, every time I go to Biak I definitely stay here.
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Accommodation's Reply
06 Sep 2026
Dear Valued Guests, Thank you so much for your trust and excellent review. We are delighted and honored to know that Swiss-Belhotel Cendrawasih Biak is your first choice every time you visit Biak Island. Your rating as the most comfortable hotel in Biak is a huge expression of our gratitude to our entire team. Your trust and loyalty drive us to continue striving to maintain the highest quality service, comfort, and the best possible experience for all our guests. We look forward to welcoming you again and look forward to welcoming you back to Swiss-Belhotel Cendrawasih Biak. Sincerely, Rizki Ramadan, General Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 13 week(s) ago
Every time I stay at this hotel, I'm never disappointed. 👍. All the facilities provided are excellent. Thanks 🙏
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Accommodation's Reply
10 Aug 2026
Dear Valued Guests, Thank you so much for your trust and positive feedback. We are delighted to know that every time you stay at Swiss-Belhotel Cendrawasih Biak, you have a satisfying and memorable experience. Your appreciation for the facilities we provide is a great motivation for our entire team to maintain the highest quality and provide the best service to all our guests. Thank you for your continued trust in us for your stays. We will do our best to make your next stay even more comfortable, enjoyable, and memorable. We look forward to seeing you again at Swiss-Belhotel Cendrawasih Biak! Sincerely, Rizki Ramadan, General Manager
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irwan s.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Nice, clean and very comfortable hotel in Biak.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you were satisfied with your stay at Swiss-Belhotel Cendrawasih Biak and appreciated the cleanliness, comfort, and atmosphere of our hotel. Your compliments motivate our entire team to strive to maintain the quality of our service and facilities so that every guest has the best possible stay experience. We hope to welcome you back to Swiss-Belhotel Cendrawasih Biak again. Sincerely, Rizki Ramadan, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
A nice, strategically located hotel, complete with karaoke. There's a supermarket and cafe right in front, making it easy to find food and drink.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted that you enjoyed your stay at Swiss-Belhotel Cendrawasih Biak. We are pleased to know that your excellent location, karaoke facilities, and easy access to supermarkets, cafes, and a variety of restaurants surrounding the hotel added to your convenience. Your compliments motivate our entire team to strive for the best service and create memorable experiences for all our guests. We hope to welcome you back to Swiss-Belhotel Cendrawasih Biak again. Sincerely, Rizki Ramadan, General Manager
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Fergina B.
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
The hotel staff was very friendly and kind. The hotel was comfortable and pleasant, and my favorite dish was gado-gado.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at Swiss-Belhotel Cendrawasih Biak, including the friendly and kind staff, the comfortable and pleasant hotel atmosphere, and the food we served. We are especially pleased to hear that gado-gado was your favorite. We will pass on your compliments to our kitchen and food and beverage teams as inspiration to continue serving the best food to all our guests. Thank you for your trust in us. We hope to welcome you back to Swiss-Belhotel Cendrawasih Biak again. Sincerely, Rizki Ramadan, General Manager
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Fergina B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Excellent service, very pleasant and comfortable. My favorite dish is gado-gado.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at Swiss-Belhotel Cendrawasih Biak, including the friendly and kind staff, the comfortable and pleasant hotel atmosphere, and the food we served. We are especially pleased to hear that gado-gado was your favorite. We will pass on your compliments to our kitchen and food and beverage teams as inspiration to continue serving the best food to all our guests. Thank you for your trust in us. We hope to welcome you back to Swiss-Belhotel Cendrawasih Biak again. Sincerely, Rizki Ramadan, General Manager
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Fergina B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
It's very pleasant and very comfortable. The staff is friendly and kind. Gado-gado is my favorite dish 😁
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at Swiss-Belhotel Cendrawasih Biak, including the friendly and kind staff, the comfortable and pleasant hotel atmosphere, and the food we served. We are especially pleased to hear that gado-gado was your favorite. We will pass on your compliments to our kitchen and food and beverage teams as inspiration to continue serving the best food to all our guests. Thank you for your trust in us. We hope to welcome you back to Swiss-Belhotel Cendrawasih Biak again. Sincerely, Rizki Ramadan, General Manager
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I***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Very comfortable and clean. In the city center.
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Accommodation's Reply
25 Jun 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness of our hotel. We are also pleased that the central location of Swiss-Belhotel Cendrawasih Biak made your travels convenient. Thank you for your trust. We hope to welcome you back again on your next stay and provide you with a similarly memorable experience. Sincerely, Rizki Ramadan, General Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Impressive, I will stay again ☺
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you had a memorable stay and plan to return with us again. Your trust and support motivate our entire team to continue striving for the best service and experience. We look forward to welcoming you back to Swiss-Belhotel Cendrawasih Biak once more. Sincerely, Rizki Ramadan, General Manager
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Andre W. K.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
Hotel in the city center, close to the airport and shopping centers.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you enjoyed our hotel's excellent location, which provides convenient access to the airport, city center, and shopping malls. We are committed to providing comfort to our guests, whether for business or leisure. With our easily accessible location and excellent facilities, we hope to welcome you back to Swiss-Belhotel Cendrawasih Biak again. Sincerely, Rizki Ramadan, General Manager
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Y***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Check-in was a bit slow but the service was good.
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Accommodation's Reply
12 Jun 2026
Dear Mr./Ms. Y*s, Thank you for your review. We are glad you enjoyed your stay. We hope to welcome you again next time. Wishing you good health, Mr./Ms. Y*s! Swiss-Belhotel Cendrawasih, Biak
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Dewi S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Very comfortable and friendly service 🥰
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Accommodation's Reply
06 May 2026
Dear Mr. Davy S., Thank you for taking the time to write a review. We are delighted to hear that our services and facilities met your expectations. We hope to welcome you back again soon. Sincerely, Rizki Ramadan, General Manager
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C***e
icon-origin-TRAVELOKA
9.1
/10
Reviewed 34 week(s) ago
Very strategic, in the middle of the city and the cleanliness is well maintained.
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Accommodation's Reply
06 May 2026
Dear Valued Customer, Thank you for taking the time to write a review. We are delighted to hear that our services and facilities met your expectations. We hope to welcome you back again soon. Sincerely, Rizki Ramadan, General Manager
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C***e
icon-origin-TRAVELOKA
9.7
/10
Reviewed 34 week(s) ago
Very strategic and close to the city
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Accommodation's Reply
06 May 2026
Dear Valued Customer, Thank you for taking the time to write a review. We are delighted to hear that our services and facilities met your expectations. We hope to welcome you back again soon. Sincerely, Rizki Ramadan, General Manager
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