9.0
Exceptional
From 1,219 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.2

Location

9.1

Service and Facilites

9.2

People often mention about Grand Mercure Malang Mirama
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Bedroom (96)
Staff Friendliness (95)
Ambiance (95)
Room Space (91)
Variety (89)
Hotel Area (88)
Bathroom (85)
Family Friendly (79)
Taste (72)
Accessibility (70)
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Traveller Reviews Grand Mercure Malang Mirama

Number of reviews per page
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40
Customer reviews
Kunama
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Must remain friendly and there must be a room for smokers
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Accommodation's Reply
25 Sep 2025
Dear Kurnama S. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The staff is very friendly, the ambiance is very good, the bed is very comfortable & clean, the hotel design is nice. But unfortunately the check in time is not according to the time informed on Traveloka 14.00 but when I arrived on time at 14.00 I still had to wait +- 1 hour because the room was not ready, they said I could enter around 15.00; but when checking out it had to be on time at 12.00 the next day, maybe it could be more considered, thank you
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Accommodation's Reply
22 Sep 2025
Dear Mr. Sugeng Enjing, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us, Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We apologize that our room readiness did not meet your expectations, and we will continue to strive to ensure that the minimum check-in time of 2:00 PM is met for all our guests. This will be our special concern. We always share and inform our team about your valuable assessment or review. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous one. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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Jeong H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Ordered 1 large bed but was given 2 connecting beds, which is not very pleasant.
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Accommodation's Reply
22 Sep 2025
Dear Jeong H. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We apologize for any inconvenience caused regarding our bed type. We will pay attention and note it in the future because special reservations are greatly affected by our room availability upon arrival. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.
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Prank L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very child-friendly, besides being able to swim, there is an agenda for children to cook together.
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Accommodation's Reply
22 Sep 2025
Dear Prank L. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We always share and inform our team about your valuable assessment or review. We are sure that this will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Hardjo S. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
We like the guest room. It is spacious and has a light color ambience, and the hotel staff are friendly.
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Accommodation's Reply
05 Sep 2025
Dear Hardjo S.L, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The ballroom connected to the hotel greatly facilitates mobility. The views inside and out of the room windows are beautiful.
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Accommodation's Reply
04 Sep 2025
Dear D*i, Sugeng Enjing,. Warm greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasant for us to know that you had a pleasant experience while with us. We will share and share your valuable review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Y***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Spacious parking, beautiful, varied food, delicious taste
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Accommodation's Reply
04 Sep 2025
Dear Y*a, Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your valuable review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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r***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The outdoor restaurant service is very fast, responsive and the atmosphere is comfortable.
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Accommodation's Reply
04 Sep 2025
Dear r*i. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your valuable review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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T***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
All the staff are very friendly, the hotel is kid-friendly, and the restaurant menu is very varied... Hopefully, I can stay at the Grand Mercure again next time.
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Accommodation's Reply
04 Sep 2025
Dear T*i. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your valuable review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The hotel is very comfortable, the staff is friendly, the cleanliness is top, the breakfast is delicious and has lots of variety.
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear F*y. Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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C***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The staff is friendly. It's just a bit far from the city. Hehe
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear C*a, Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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f***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Thank God the children were happy, next time we can stay again at the Grand Mercure Malang
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Accommodation's Reply
08 Aug 2025
Dear f*a, Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff are very friendly... Breakfast is very delicious, varied... Close to everywhere.
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2 people find it helpful
Accommodation's Reply
08 Aug 2025
Dear D*n, Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous visit. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The service is very good, the staff is very friendly when asking for early check in… Bravo for this hotel, keep up the good service 🙏👍🏻
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1 people find it helpful
Accommodation's Reply
02 Aug 2025
Dear D***i, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
Ignatius I. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Friendly service, comfortable rooms, a wide variety of delicious breakfast options. Highly recommended for those visiting Malang.
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Accommodation's Reply
26 Jul 2025
Dear Ignatius I. H., Sugeng Enjing. Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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U***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Comfortable hotel, cool atmosphere, friendly hotel staff, varied and delicious food
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Accommodation's Reply
26 Jul 2025
Dear U*p., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room was spacious and clean, even the towels and sheets were kept spotless. Breakfast was plentiful and delicious, and it was close to Malang's culinary spots.
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Accommodation's Reply
26 Jul 2025
Dear R*a., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room was spacious and clean, even the towels and sheets were kept spotless. Breakfast was plentiful and delicious, and it was close to Malang's culinary spots.
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Accommodation's Reply
26 Jul 2025
Dear R*a., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room was spacious and clean, even the towels and sheets were kept spotless. Breakfast was plentiful and delicious. Close to Malang's culinary spots.
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1 people find it helpful
Accommodation's Reply
26 Jul 2025
Dear R*a., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
great service, upgrade ke Penthouse 👍👍 the best hotel in Malang👌
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Accommodation's Reply
26 Jul 2025
Dear S*a., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Number of reviews per page
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