Grand Mercure Malang Mirama

Explore Grand Mercure Malang Mirama
9.1
Exceptional
From 1,559 reviews
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Cleanliness

9.4

Room Comfort

9.3

Meal

9.2

Location

9.2

Service and Facilites

9.2

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Staff Friendliness (160)
Bedroom (160)
Ambiance (155)
Room Space (149)
Hotel Area (145)
Bathroom (143)
Family Friendly (139)
Variety (137)
Taste (120)
Accessibility (117)
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Traveller Reviews Grand Mercure Malang Mirama

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40
Customer reviews
R***a
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10.0
/10
Reviewed 4 day(s) ago
Highly recommended, especially for children.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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Ilham N. S.
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9.7
/10
Reviewed 6 day(s) ago
The hotel is very nice and comfortable, only the breakfast choices are not very varied.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya, Grand Mirama
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was a great stay at the Grand Mercure Malang. It was comfortable, clean, and our room was upgraded to an Executive Suite. Thank you, Grand Mercure ⭐⭐⭐⭐⭐
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya, Grand Mirama
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Comfortable atmosphere. Comfortable bed, doesn't leave your back aching after sleeping.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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J***y
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10.0
/10
Reviewed 1 week(s) ago
The hotel is very nice and clean. There are plenty of activities to do inside, such as photography, clay crafts, and more, with the kids. The food is delicious and varied. The staff is friendly. The sports facilities are also good, and the swimming pool is clean.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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One M. G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Good hotel to stay with family, kids friendly.
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Accommodation's Reply
27 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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leslie s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
One of the best hotels in Malang.
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Accommodation's Reply
27 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable, spacious room and the best mountain view 🥰
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Accommodation's Reply
27 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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w***h
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Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
I booked a room two weeks before check-in, but I asked for a connecting room, but they said they were full. Likewise, the pool was supposed to be warm, but it turned out to be a dud. I asked the pool attendant about the process of filling the hot water, but it turned out to be just empty talk.
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Accommodation's Reply
27 Jul 2026
Good morning. Warm greetings from Grand Mercure Malang Mirama Hotel. Thank you for taking the time to share your review and feedback regarding your stay at Grand Mercure Malang Mirama Hotel. We apologize for any inconvenience you may have experienced. Your feedback is very important to us, and we have contacted the relevant teams to assess and improve our services to prevent such incidents from happening again in the future. We hope to welcome you back again and provide you with an even better stay experience, maintaining our high standards of service. Thank you for your attention and understanding. Thank you. Sincerely, Sugito Adhi, General Manager, Grand Mercure Malang Mirama Hotel Group, Mercure Surabaya Grand Mirama
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Evi M.
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
The rooms are clean, the food is varied and delicious.
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Accommodation's Reply
18 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Always staying here when in Malang. Amazing spacious room with mountain view. The best!
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Accommodation's Reply
18 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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S***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
breakfast soo good esp Indonesian food section (rawon, soto omgg!)...must try their yogurt drink and jamoo. Perfect for family holiday or any special occasions...keep the good vibes and hospitality
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Accommodation's Reply
18 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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Ita B.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
A very good hotel with nice service.
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Accommodation's Reply
18 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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A***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Comfortable for holidays with family and children.
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Accommodation's Reply
14 Jul 2026
Dear Mr. Sukeang Sonten, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama Hotel. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Hotels Group
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f***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It was a very nice place to stay and it offered Friday prayer too!
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Accommodation's Reply
14 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama Hotel. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Thank you. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Hotels.
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Strategic location, comfortable place, friendly staff, and a heated pool. However, during our visit, it was the peak holiday season, so the pool and restaurant seemed a bit crowded during breakfast. Suggestion: Expand the pool and have a more spacious gym with complete equipment.
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Accommodation's Reply
14 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama Hotel. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Thank you. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Hotels.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, clean, and worth staying here. The kids love it, and the food is delicious—it's simply the best.
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Accommodation's Reply
10 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama Hotel. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Hotels Group
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my first time at Mercure Mirama Malang. My kids enjoyed the pool and food. The staff are friendly and communicative 🩷
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Accommodation's Reply
09 Jul 2026
Dear Mr. Sukeng Engjing, Warm greetings from Grand Mercure Malang Mirama Hotel. Thank you for taking the time to rate and review your stay at Grand Mercure Malang Mirama. We are delighted to hear that you had a positive experience with us. We will always share your valuable rating and review with our team. We are confident that this will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as good as this one. Thank you. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama.
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Erni m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Up to an extra night, recommended for family vacations.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Mr. Sukeung Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercury Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercury Malang Mirama Group, Mercury Surabaya Grand Mirama
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The most comfortable hotel in Malang, with excellent service. The food is delicious, with a wide variety, and the kids loved playing in the pool. I stayed here last Saturday, booking three Deluxe Executive rooms with a connecting room and one adjoining room. I'll be staying here again next time! 👍👍👍👍👍
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Accommodation's Reply
02 Jul 2026
Dear Mr. Sukeung Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercury Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercury Malang Mirama Group, Mercury Surabaya Grand Mirama
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Number of reviews per page
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