Dear Mr. Sugeng Enjing, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable assessment and review regarding your experience with us, Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We apologize that our room readiness did not meet your expectations, and we will continue to strive to ensure that the minimum check-in time of 2:00 PM is met for all our guests. This will be our special concern. We always share and inform our team about your valuable assessment or review. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as good as your previous one. Thank you. Sincerely, Sugito Adhi, Cluster General Manager.