BeSS Mansion Hotel Surabaya

Explore BeSS Mansion Hotel Surabaya
9.0
Exceptional
From 3,006 reviews
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Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

9.0

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Bedroom (209)
Staff Friendliness (207)
Room Space (187)
Ambiance (185)
Hotel Area (179)
Taste (174)
Variety (174)
Bathroom (169)
Family Friendly (166)
Accessibility (154)
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Traveller Reviews BeSS Mansion Hotel Surabaya

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40
Customer reviews
L***A
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
Breakfast in the Executive Lounge felt forced. The food was sparse, with minimal fruit and pastries and not fresh. The only plus was the complimentary coffee machine. It's best to have breakfast at the restaurant on the 9th floor.
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Anggun N. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Recommended hotel from the past until now, it's been the umpteenth time checking in here, it's great
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Z***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I really like the full welcome message, thank you for accompanying me on my business journey for 6 months!!!
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P***I
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
The room was dark, and the bathroom was crawling with ants. Much of the food in the restaurant wasn't fresh. The fruit wasn't fresh. The milk was stale.
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BAMBANG S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I stay here once a month.
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Accommodation's Reply
29 Sep 2026
Dear Mr. Bambang, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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Bagus H.
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10.0
/10
Reviewed 3 week(s) ago
Everything was fine during our stay. There's delicious fried duck next to the hotel. Thank you.
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Accommodation's Reply
29 Sep 2026
Dear Mr. Bagus, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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Z***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
So good, I've stayed here more than 5 times.
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Accommodation's Reply
19 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Management Team, Bess Mansion Hotel
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irman j.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The evening atmosphere on the 32nd floor, room 08, was clean, fragrant, and well-equipped. Unfortunately, there were no towels for use in the pool. The morning atmosphere after breakfast on the 9th floor near the outdoor pool. The water was clean, the breakfast was delicious, and the staff were all friendly. Thanks, best! I'll be back again next time.
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Accommodation's Reply
19 Sep 2026
Dear Mr. Irman, Thank you for taking the time to share your feedback, and we hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. We are very grateful that you chose Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you, Johana and your family, back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The service was okay, just a 2-night stay with 2 adults and a 5-year-old child. Breakfast was free on the first day, but the second day was charged for one adult.
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Accommodation's Reply
16 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, the facilities of this hotel are okay, but the completeness of the amenities is lacking compared to a 4-star hotel standard.
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Accommodation's Reply
16 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice place, this is my second time here. Overall, it's good.
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Accommodation's Reply
16 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management
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D***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Comfortable hotel near the city center and the food variety is very large, the food tastes delicious.
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Accommodation's Reply
19 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's already good and can be improved further, and the breakfast menu has more variations.
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Accommodation's Reply
19 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's amenities, and the service from our team throughout your stay. We are proud to know that our breakfast was delicious, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family-friendly amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Management Team, Bess Mansion Hotel. Positive reviews like these are a great inspiration for our entire team to maintain the quality of our service and continuously improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Management Team, Best Mansion Hotel
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agus n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It's already good and can be improved further, and the breakfast menu has more variations.
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Accommodation's Reply
19 Sep 2026
Dear Mr. Agus, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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N***i
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
Overall, the hotel is okay, but the room isn't very soundproof because I got a room at the front of the building, the part closest to the roundabout and the railway crossing. But access is limited.
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Accommodation's Reply
06 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and the breakfast is just so-so.
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Accommodation's Reply
27 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management
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Sofian D. M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
I chose this hotel because it was very close to my trip's meeting point. The staff was very friendly and provided everything I needed. The TV was a bit lacking, as it was a standard TV (not a smart TV).
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Accommodation's Reply
27 Aug 2026
Dear Mr. Sofian, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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S***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I will come back here again.
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Accommodation's Reply
06 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are also proud to hear that our breakfast was very satisfying, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from the relaxation areas and fitness center to the family-friendly amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Yeyen A.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
This is the hotel I always go to every time I visit Surabaya. I've stayed there more than once or twice, but it's become my regular. The best!
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Accommodation's Reply
27 Aug 2026
Dear Mr./Ms. Yeyen, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 7 week(s) ago
Honestly, it's comfortable here. There are just a few incidents that make me uncomfortable.
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Accommodation's Reply
27 Aug 2026
Dear Valued Guests, Thank you for choosing Best Mansion Hotel as your family vacation destination in Surabaya. We are committed to providing the best service and experience for all our guests. We would greatly appreciate your feedback and suggestions regarding your stay, whether it be about the service of our staff, the cleanliness of your rooms, the amenities, or the quality of the food and beverages we serve. Your feedback is very important to us as it helps us improve the quality of our services and facilities in the future. We look forward to welcoming you and your family back again and look forward to a warm welcome back to Best Mansion Hotel Surabaya. Thank you and we wish you good health. Sincerely, The Management Team, Best Mansion Hotel Surabaya
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Number of reviews per page
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