Overall Ratings & Reviews BeSS Mansion Hotel Surabaya

Yesterday's experience, I didn't expect there to be an Eid al-Adha prayer in the hotel pool area. Staycation without having to leave the sunnah prayer. Then we ate with family at the Gardenia restaurant, the menu was varied and the taste was delicious". This is the fourth time staying at Bess Mansion and it never fails. Thank you Bess Mansion.

the best basically from the check in and check out process, the friendliness of each employee, the cleanliness and fragrant room for me who brought a small child, the atmosphere is very comfortable, from the beginning of the launch I tried to stay there until yesterday I tried to stay there again, it was very satisfying and the improvements are getting better, continue to be successful for Bess Mansion 😊...

The staff is 1000 stars, the room + AC is also the best. Minus the breakfast variety, but okay 😍. In fact, the speed of all crew and staff deserves a thumbs up

For the service, the hotel staff are very friendly and very helpful, the room cleanliness is OK, the AC is also very cold. Very comfortable. The towels need to be replaced because they are thin and shabby. Unfortunately, I felt uncomfortable when having breakfast at the restaurant, I felt uncomfortable with the waiter not taking his eyes off us. Even worse, after I took the salad, the female waiter immediately took a position right in front of the salad again as if she was the salad supervisor 😂. The taste of the food is standard. We still have the possibility of staying here again but not to take the breakfast package. Because of that, we pay for food but the service of the restaurant employees is like we are eating for free and we are worried that we will finish all the food. 🤪

Access from Wonokromo station is close, the room is comfortable and clean, kid-friendly, there is a pool and slide that makes my child feel at home here. The staff are friendly. The lobby is spacious. There is a minimarket downstairs if you are too lazy to go out and need snacks. Keep it up ❤️

First trip to Surabaya, and it was so awesome because I got a hotel with the best view and easy access! Thank you Traveloka 😘✨

nice and clean... friendly staff... great

Always fun, variety of food, swimming pool.

TV cannot be used, please fix the facilities.

I want to go back there again

Clean rooms, strategic location from the city center.

a pleasant holiday experience. Strategic hotel location, fun pool. The downside is that for children >3 years old there is a charge and the bed is too hard in my opinion. The rest is okay

Not as many variations as before. The meat menu is only chicken, 1 type of dish. 🥴

Need more variation of breakfast items. Need to recheck the amenities before the guest checks in. We missed coffee, one sandal, and the phone line is off.

Try upgrading the food menu again It's really like eating a food stall menu

Children's holiday events are fun with a large swimming pool and beautiful views. Rooms are quite spacious with beautiful city views

There was a miscommunication during check-in, the receptionist said that food would be delivered during sahur, after waiting for a while it turned out there was none. In the morning when we confirmed, it turned out that sahur was not delivered, we really had to go to the restaurant 🤪🤪🤪🤪🤪

Clean hotel. Many food stalls around. There is a mini market in the hotel area.

fast check in, clean room, delicious breakfast, swimming pool on the 10th floor is suitable for toddlers, the 9th floor is recommended for swimming and watching the sunset 👍

ok but parking access is far and you have to go around to the apartment area