K***a

8.4

/10

Reviewed 11 hour(s) ago

Initially I was a bit hesitant because the hotel's exterior looked a bit dated, but it turns out the interior, from the lobby to the rooms, is up to date and clean. My first note: several employees at the front entrance were chatting non-stop and laughing quite loudly. There were also employees who seemed to have just arrived or were about to leave but passed through the front guest entrance. Cmn, isn't there a separate gate for staff? Second note: breakfast wasn't bad, but some staff or trainees didn't know what was on the menu when asked. We were told, "I don't know what's on the menu either." Another staff member said, "I'm new." As for the food, the klepon was cold and hard. The bread was dry and hard too. Maybe it could be improved. Overall 7/10.

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R***n

Business

10.0

/10

Reviewed 3 day(s) ago

Atmosphere/facilities, food and access are all okay

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

Miqdad M. A.

10.0

/10

Reviewed 5 day(s) ago

Good service, delicious food, the view from the room is also okay.

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Accommodation's Reply

21 Sep 2026

Dear Mr./Mrs. Miqdad, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

Aura t. s.

10.0

/10

Reviewed 1 week(s) ago

The staff is super duper friendly and responsive

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Accommodation's Reply

21 Sep 2026

Dear Ms. Aura, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

R***y

Business

10.0

/10

Reviewed 2 week(s) ago

The hotel staff was quite helpful, and breakfast at Beranda Cafe was varied and delicious. They offered Indonesian, Western, and Japanese options. The room was very spacious, and I had a pretty good pool view. So far, my experience at Artotel Mangkuluhur has been very pleasant.

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21 Sep 2026

M***M

10.0

/10

Reviewed 2 week(s) ago

The room was nice and spacious, the food was varied and delicious, the staff was very friendly and helpful.

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Accommodation's Reply

10 Sep 2026

Dear Valued Guest, Thank you very much for your kind feedback and for sharing your recent experience with us. We are truly delighted to know that you had an enjoyable stay. Your positive comments are a great motivation for our team to continue delivering exceptional service. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in the near future. We HeART You, Raesita Bella Duty Manager

sulistyo a. p.

10.0

/10

Reviewed 2 week(s) ago

Great for business or travel

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Accommodation's Reply

07 Sep 2026

Dear Mr. Sulistyo, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

l***a

Business

10.0

/10

Reviewed 3 week(s) ago

Located in the heart of the city, just a short walk to Lippo Mall Nusantara.

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Accommodation's Reply

07 Sep 2026

R***a

8.8

/10

Reviewed 3 week(s) ago

The rooms are spacious and reasonably priced. Facilities are a plus: big swimming pool, gym, padel courts, and a playground, making it family-friendly. It’s an older, large hotel, so some areas feel a bit dated and less modern. However, the cleanliness is excellent—everything is very well maintained.

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Accommodation's Reply

07 Sep 2026

Dear Valued Guest. Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

R***a

Business

10.0

/10

Reviewed 3 week(s) ago

Friendly hotel staff helped during check-in.

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07 Sep 2026

R***a

Business

10.0

/10

Reviewed 3 week(s) ago

Friendly hotel staff helped during check-in.

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Accommodation's Reply

07 Sep 2026

D***i

Leisure

10.0

/10

Reviewed 3 week(s) ago

If I go to Jakarta, I'll definitely stay here. The staff are all nice, especially to the kids. It's close to everything. Good!

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Accommodation's Reply

07 Sep 2026

Andreas B.

Staycation

8.1

/10

Reviewed 3 week(s) ago

The interior is a bit outdated, even after renovation. Check-in was requested for 14:00, but we only received the room key by 15:25. If it weren't for the Shisha cafe and BOCA, we would not have stayed here.

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Accommodation's Reply

07 Sep 2026

Dear Mr. Andreas, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in and appreciate your comments regarding the room and hotel facilities. Your feedback is very important to us and will be shared with the relevant teams as we continuously strive to improve our services and guest experience. We are pleased to know that you enjoyed our Shisha Café and BOCA, and we hope to have the pleasure of welcoming you back for a more seamless and enjoyable stay in the future! We HeART You, Raesita Bella Duty Manager

Bertino P. P.

8.5

/10

Reviewed 4 week(s) ago

Good energy. Nice room and hospitality.

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Accommodation's Reply

28 Aug 2026

Dear Mr. Bertino, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

F***i

9.1

/10

Reviewed 4 week(s) ago

We got our requested non-smoking room, but on the day we were checking out, I saw a man smoking in his room.

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Accommodation's Reply

28 Aug 2026

Dear Valued Guest, Warmest Greeting from Mangkuluhur Artotel Suites ! Thank you for sharing your feedback with us. We are pleased to know that your request for a non-smoking room was accommodated. However, we sincerely apologize for the unpleasant experience you encountered on the day of your departure. Please be assured that our hotel maintains a strict non-smoking policy in designated non-smoking areas and guest rooms. We regret that you witnessed a guest smoking inside their room, as this is not in accordance with our hotel policy. Your feedback is greatly appreciated and will be shared with our team to ensure that we remain vigilant in monitoring the comfort and well-being of all our guests.| We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

D***e

10.0

/10

Reviewed 4 week(s) ago

Friendly staff, clean rooms, delicious food, strategic location… highly recommended

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28 Aug 2026

A***a

9.7

/10

Reviewed 4 week(s) ago

A strategically located hotel, seemingly an old hotel. The rooms are spacious with good amenities. It's a shame we didn't get to enjoy the food.

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1 people find it helpful

Accommodation's Reply

28 Aug 2026

Dear Valued Guest, Warmest Greetings from Mangkuluhur Artotel Suites ! Thank you for taking the time to share your wonderful feedback and for giving us a 5-star rating. We are delighted to hear that you appreciated our strategic location, spacious rooms, and the amenities we provide. We truly value your kind comments. We are sorry that you did not have the opportunity to experience our culinary offerings during your stay. We would be pleased to welcome you back and invite you to explore our dining venues, including Beranda Restaurant, Semanggi Lounge, and Boca Rica, as well as our other tenants, such as Sisha Cafe and Chidori. Each offers a unique dining experience that we hope will make your next stay even more enjoyable. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable experience. We HeArt You, Raesita Bella Duty Manager

D***i

Business

10.0

/10

Reviewed 5 week(s) ago

I do love every single aspect of my stay here. I love the room; it was very spacious and neat. The hotel area smells amazing, and the breakfast options were varied. Great job!

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Accommodation's Reply

23 Aug 2026

E***n

9.4

/10

Reviewed 5 week(s) ago

I think the shower needs to be fixed or changed, but overall a wonderful staycation here.

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Accommodation's Reply

24 Aug 2026

Dear Valued Guest, Warmest Greeting from Mangkuluhur Artotel Suites ! Thank you for your kind feedback and for choosing to spend your staycation with us. We are delighted to know that you had an overall wonderful experience. We sincerely apologize for the inconvenience regarding the shower. Your feedback is greatly appreciated and has been shared with our relevant team for further inspection and improvement. We truly value your comments as they help us enhance our facilities and services. We look forward to welcoming you back and providing you with an even more comfortable and memorable stay. We HeART You, Raesita Bella Duty Manager

Andhini A.

Business

9.1

/10

Reviewed 5 week(s) ago

This hotel is my go-to whenever there's an event in the city! The staff is always so helpful and informative during check-in. The rooms are comfortable, clean, and spacious, and the bathrooms are perfectly satisfying. If you're looking for a relaxing stay, this is the best option! 🏨😍

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Accommodation's Reply

20 Aug 2026

Dear Ms. Andhini, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

Mangkuluhur ARTOTEL SUITES

Overall Ratings & Reviews Mangkuluhur ARTOTEL SUITES

8.9

8.9

8.8

9.1

8.8

Traveller Reviews Mangkuluhur ARTOTEL SUITES