Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Mr. Kevin, Warmest Greeting from Mangkuluhur Artotel Suites ! Thank you for your continued loyalty and for taking the time to share your valuable feedback with us. We are delighted to learn that you have consistently enjoyed your stays at our hotel. However, we sincerely regret the inconvenience you experienced with the air-conditioning temperature settings. We understand your frustration regarding the room temperature reverting to 23°C despite your attempts to adjust it to 19°C. Please accept our sincere apologies for this inconvenience. Your feedback has been duly noted and will be shared with our Engineering team for further investigation. We will also review how we communicate the air-conditioning settings to ensure our guests receive clear and helpful guidance during their stay. Your comfort and satisfaction remain our highest priorities, and we are grateful for your feedback, which helps us identify opportunities to improve our facilities and services. We sincerely appreciate your continued trust in our hotel and look forward to welcoming you back for an even more comfortable and memorable stay. We HeART You, Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating and delighted that you gave us 5 stars. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greeting from Mangkuluhur Artotel Suite ! Warmest Greetings from Mangkuluhur ARTOTEL Suites!Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issue with the carpet and the delay in our housekeeping response. We understand the importance of maintaining high standards of cleanliness and providing prompt service, and we regret that we fell short of your expectations in these areas. We are pleased to know that you found the bathroom clean. Your feedback has been noted and will be shared with our housekeeping team to help us improve our cleaning procedures and response time. Thank you for bringing these matters to our attention. We truly appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and seamless experience on your next visit. We HeART You Raesita Bella Duty Manager

Dear Mrs. Nimas A. R., Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating and delighted that you gave us 5 stars. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greeting from Mangkuluhur Artotel Suites ! Thank you for sharing your feedback. We sincerely apologize for the inconvenience and concern caused by the repeated doorbell incidents and the unauthorized access to your room. This is certainly not the level of service, privacy, and security we strive to provide. Please be assured that your concerns are taken seriously, and we regret that the situation was not addressed promptly. Guest privacy and safety are our highest priorities, and we will review this matter with our team to ensure appropriate follow-up and prevent similar incidents in the future. We truly appreciate your feedback, as it helps us improve our standards and deliver the exceptional hospitality our guests deserve. We hope to have the opportunity to restore your confidence in us and provide you with a much better experience on your next visit. We HeART You, Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating and delighted that you gave us 10 ratings. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We sincerely apologize for the inconvenience caused by the waiting time during check-in. We fully understand that having to wait for more than an hour can be frustrating, especially after a journey. We also regret that the situation did not meet your expectations regarding our service recovery. Your feedback is very important to us, and we have shared your concerns with the relevant team to help us improve our room readiness and guest experience. We truly appreciate your understanding and hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable stay. We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greeting from Mangkuluhur Artotel Suite ! Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your arrival experience did not reflect the seamless and attentive service we strive to provide. We understand your disappointment with the delay in confirming your room and sincerely apologize for the inconvenience caused. We also acknowledge your concern regarding the lack of a proper apology or gesture of service recovery at the time. Your feedback regarding managing peak check-in periods has been noted, and we will review our procedures to ensure a more efficient and comfortable arrival experience for our guests. We are also pleased to know that you enjoyed the taste of our room service. At the same time, we sincerely apologize that part of your order was not processed correctly and that it took approximately an hour to resolve. This does not reflect the level of accuracy and responsiveness we expect from our team. Your comments have been shared with the relevant departments for follow-up and improvement. We truly value your feedback and hope to have the opportunity to welcome you back and provide the smooth, and attentive experience. We look forward to the pleasure of hosting you again in the near future with more better experience ! We HeART You, Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur Artotel Suites ! Thank you for your detailed feedback and for staying with us. We are glad to hear you found our interiors clean, modern, and comfortable. We sincerely apologize for the inconvenience regarding our staff’s conduct at the entrance and the lack of menu knowledge from some of our breakfast team. Your comments have been shared with the relevant departments for improvement. We also appreciate your feedback on the breakfast quality and will work to ensure better consistency. Thank you for helping us improve. We hope to have the pleasure of welcoming you back for a better experience. We HeART You, Raesita Bella Duty Manager

Dear Mr. Ispriyatno, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager