Dear Valued Guest, Warm Greetings from The Culture Samui! Thank you for sharing your feedback with us. We would like to clarify that on your arrival date, you were assigned the Deluxe Seaview Room category that you had booked. However, we understand that the view from the room did not meet your expectations, and we are sorry for your disappointment. Unfortunately, due to full occupancy on your arrival day, we were unable to offer an alternative room immediately. As soon as availability allowed the following day, our team was pleased to upgrade you to an Ocean View Suite to ensure a more enjoyable experience for the remainder of your stay. We truly appreciate your understanding and hope that the upgraded room and beautiful ocean view helped make the rest of your stay more memorable. Warm regards, The Culture Samui Management Team