7.5
Pleasant
From 7 reviews
Provided by travellers on
Cleanliness

7.7

Room Comfort

7.4

Meal

10.0

Location

7.7

Service and Facilites

8.0

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Traveller Reviews PING DIAMOND HOTEL

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Customer reviews
V***n
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6.3
/10
Reviewed 14 week(s) ago
The facilities are quite degraded, around 6am it was very noisy so I couldn't sleep anymore, with that price I don't feel very satisfied.
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Accommodation's Reply
13 May 2025
Dear Guest, First of all, on behalf of the entire hotel staff, I would like to sincerely thank you for choosing to stay at our hotel and taking the time to share your sincere comments. We are sorry to hear that your experience was not as expected, especially regarding the facilities and noise in the morning. Your feedback is very valuable and we will seriously consider improving the quality of our facilities, as well as enhancing noise control to bring more comfort to our guests during their stay. We understand that with the price you paid, you have every right to expect a more worthy service. Once again, we sincerely apologize for the inconvenience that has occurred and hope to have the opportunity to welcome and serve you better in the future. Best regards, Hotel Manager
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Phc T.
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9.7
/10
Reviewed 87 week(s) ago
The hotel is quiet and clean. The housekeeping staff was enthusiastic and friendly, the receptionist was gentle, cheerful, and courteous. The hotel lobby waiting space has fresh flowers. The room is fully equipped with necessary equipment and utensils. Always asked if there is a shortage of towels or other items to supplement. If I have the opportunity to go to Hanoi, I will come back here to stay.
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Kenny K.
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5.5
/10
Reviewed 126 week(s) ago
Phòng có mùi siêu siêu tệ từ toilet lan ra cả phòng. Mình mua cả xịt phòng về xịt mà không thể át nổi mùi. Bồn cầu thì không xả được nước. Phòng vừa bước vào đã có mấy con kiểu bọ hay muỗi gì đó bay xung quanh. Nhân viên cũng khá lịch sự nhưng thật sự trải nghiệm phòng quá tệ. Với giá 900k/đêm không phải quá rẻ mình đã hy vọng gì đó tốt hơn. Ít nhất là cần sạch sẽ. Thậm chí chồng mình còn không hài lòng đến mức muốn bỏ phòng thuê chỗ khác dù chỉ là 1 đêm.
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Benjamas S.
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8.4
/10
Reviewed 134 week(s) ago
Overall is good. Just only breakfast is very simple. Reception can't speak English well and make trouble on communication.
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Pham N. h.
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6.6
/10
Reviewed 137 week(s) ago
cách âm quá kém, siêu siêu ầm, sáng sớm như búa gõ vào đầu
1 people find it helpful
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