The Mong Village Resort & Spa

Explore The Mong Village Resort & Spa
8.4
Very Good
From 43 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

8.0

Meal

8.4

Location

8.7

Service and Facilites

8.4

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Traveller Reviews The Mong Village Resort & Spa

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40
Customer reviews
V***a
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10.0
/10
Reviewed 9 week(s) ago
Staff was very friendly. Will be back for sure!
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Phan D. D.
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5.9
/10
Reviewed 16 week(s) ago
Located far from the city center, nothing special, the room arrangement was completely different from what was booked. The breakfast had limited options. The check-in staff made a mistake and didn't inform the guests, disrupting their plans.
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2 people find it helpful
N***n
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Staycation
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7.5
/10
Reviewed 37 week(s) ago
Room lacks TV. Toilet smells bad. Staff is extremely nice and attentive, room has nice view (you should choose the rooms in the middle with direct view of the valley)
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3 people find it helpful
N***g
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9.7
/10
Reviewed 40 week(s) ago
Very nice view, lovely staff
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Trieu T. Q. N.
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Staycation
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10.0
/10
Reviewed 46 week(s) ago
The staff are very nice, help with calling a car and carrying things.
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grace y.
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Leisure
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9.4
/10
Reviewed 46 week(s) ago
It is away from the town centre but the fantastic padi scenery makes up for it. Food is comfortable. Take note not to leave the balcony doors open if you do not wish to have mosquitoes/insects in the room.
5 people find it helpful
M***i
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8.5
/10
Reviewed 47 week(s) ago
Friendly and enthusiastic staff. Nice view.
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1 people find it helpful
An L
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10.0
/10
Reviewed 49 week(s) ago
Beautiful space, enthusiastic staff
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2 people find it helpful
NGUYEN T. H. H.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 74 week(s) ago
I stayed there for 2 nights on December 6/7/8, 2024. The price for two nights was 9.5 million and when the staff swiped the card, I don't know if it was intentional or not, it was 95 million. And now the resort won't refund me, giving many reasons not to refund. While it's not my fault. It's really too bad. They keep making appointments from one day to another, then giving all kinds of reasons, I texted and called but now they don't even bother to answer.
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7 people find it helpful
Accommodation's Reply
18 Dec 2024
Dear Ms. Hanh, We are very sorry for your bad experience while staying at The Mong Village. Regarding the issue of the staff accidentally adding a zero, the resort admitted the mistake and immediately refunded the money to you. However, the refund process took longer than usual, not that the resort did NOT refund the money. Please leave an honest review. Thank you.
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PHAM Q. D.
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Staycation
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8.2
/10
Reviewed 75 week(s) ago
My deluxe double room had 2 single beds with a single mattress and a double sheet. That's all because the staff was honest and enthusiastic. We stayed for 3 days and 2 nights and had a full combo of rain, fog, and cold, so there's nothing more to say. Also, the breakfast was a bit limited compared to the room rate. The 2 breakfasts were almost unchanged and had few dishes.
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2 people find it helpful
Cat M.
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10.0
/10
Reviewed 83 week(s) ago
Been here many times. The staff is very friendly and cute, the food is delicious and not expensive. But climbing the stairs is so tiring kkkkk but the view is very beautiful
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2 people find it helpful
D***g
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5.7
/10
Reviewed 90 week(s) ago
The room was too small, dark and had mosquitoes, and the power went out 7-8 times during the night. The food was okay, but overall a stressful experience!!!
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2 people find it helpful
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Hoang T. M.
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Staycation
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8.5
/10
Reviewed 91 week(s) ago
Friendly staff, nice hotel view but the facilities are a bit old and not very clean
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2 people find it helpful
Vu Thi T. T.
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Staycation
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7.3
/10
Reviewed 96 week(s) ago
Large resort, beautiful garden, lots of flowers, a bit far from the center, inconvenient dining, basic rooms, no refrigerator. Staff were friendly and enthusiastic
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Ngo
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6.0
/10
Reviewed 109 week(s) ago
Đồ ăn sáng không đa dạng, phòng nhỏ xíu so với hình ảnh, ổ điện trong nhà vệ sinh bị chập do phòng ẩm vì thời tiết..Những yêu cầu đặc biệt trong booking không được thực hiện. Nói chung thất vọng so với số tiền bỏ ra..
1 people find it helpful
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Linh N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 121 week(s) ago
Dep lam mng nhân viên vui ve buffe sang ngon nchug 100 diem
1 people find it helpful
Laurensia G. C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 122 week(s) ago
Amazing property with amazing view right from your own room balcony. A bit far from the center of the city but still less than 10 minutes by motorbikes. Restaurant is a bit slow during lunch time but worth the wait because of the view and the amazing taste. Will come back!
2 people find it helpful
Le Viet V.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 132 week(s) ago
The room is okay, there is no TV, I asked to clean the room but it was not found. (I stayed 2 days and 2 nights and no one cleaned the room)
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Dinh T. M. C.
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8.8
/10
Reviewed 138 week(s) ago
Room has a super nice view, friendly staff, super super satisfied 💝
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2 people find it helpful
Nhung N.
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6.4
/10
Reviewed 139 week(s) ago
Hotel cancelled my booking with reason of fully booked. Thanks for Traveloka negotiated. Hotel gave me a room with bad smell and the worst location. I requested to change. Again, they said cause I booked via traveloka, they already gave me the room with booking. Does hotel give different treatment with clients booking via Traveloka? I used to booked other hotel in Sapa via Traveloka and was treated very well and respect.
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5 people find it helpful
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