Central location, easy walking distance to everything. Room clean and spacious, modern, updated decor. Hotel breakfast was excellent. Will stay here again.

It was my second stay with this hotel. This time, the coffee machine was out of order ( they said they will fix it next day )and the scale was also not working which was not fixed even in next day. Floor towel was missing when checked in in the first day. Ali, the staff who was always very helpful, sent to the room swiftly.

Comfy room and beds with quiet air con. Nice shower room. The rooftop pool was disappointing. It is very small. The terrace is nice but can get busy as only 10 sun beds. The parking cost 25 euros a night, which was by far the most expense on our trip. No idea where hotels.com got the idea it was free as stated in the listing.

We were staying at this property during The Semana grande. The, experience of watching a firework show every night from the Hotel’s rooftop bar, while drinking complementary cava was a highlight of our evening for 5 straight nights. Hotel pool, overlooking the entire city is another highlight, our children absolutely loved it and we could relax there as a family for a few hours every day, in between morning and evening adventures.

Everyone nice / room beautiful/ good place to practice spanish

Clean, Modern, central hotel in Bilbao. The rooms were small, but neat and tidy. The bathroom was again small but with a large powerful shower.

Great hotel and staff! Location very good. Comfortable rooms, would highly recommend 😊

Hotel was nicely modern and well kept. We got a room with a balcony facing the interior courtyard - it was nice & quiet. The room was a comfortable size with a good sized bathroom with walk in shower. Conveniently located on Gran Via with many restaurants close by and a grocery store within walking distance. A bus stop a block away on Gran Via that can take you to the train station or old town. The front staff was generally fine except for one guy. A bit aggressive & not exactly personable. A girl greeted us & was going to help - he cut in & took over. His communication was a bit abrupt & a bit condescending.

Great property

Excellent property. Very conveniently located

Everything was done so well. From check in to check out there was no issues and everyone was very helpful. They upgraded our room which was also well appreciated. It’s a 10 min walk to everything.

The room was excellent and the location superb. The pool was basically an oversized bathtub and not useable.

Check in couldn’t have been better! Upgraded to a bigger bed with larger room! All staff was very friendly. Would highly recommend this hotel!

Nice big room with balcony on level 7, friendly staff, walkable to plaza moiya

Amazing

Awesome hotel, would stay again 100 percent. Staff was friendly, the spa was wonderful, the bar was good. We didn't eat at the restaurant, but plenty of places in walking distance. View was also great. Kind of a commercial district, but still close to sightseeing and old town.

Very nice front desk staff and nice room with a shower and bathroom better than some of the 5star hotels I’ve stayed in. But the staff at dinner when we ate at the hotel restaurant ignored us and were extremely slow. I understand that dinner service moves at a slow pace in Spain and that’s normal but waiting an hour to get food and never getting our beverages is not ok. It was a slow night and they simply forgot about us.

👍🍾

Great hotel with lovely and helpful staff. Excellent breakfast

Great hotel in a perfect location. David on reception was very helpful.