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Overall Ratings & Reviews Maxx Phnom Penh Downtown(By H World)

Explore Maxx Phnom Penh Downtown(By H World)

Traveloka (16)

9.0

Exceptional

From 16 reviews

Provided by travellers on

Cleanliness

9.4

Room Comfort

8.8

Meal

9.2

Location

9.4

Service and Facilites

8.8

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Traveller Reviews Maxx Phnom Penh Downtown(By H World)

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Customer reviews

H***h

Business

9.7

/10

Reviewed 17 week(s) ago

The reception staff were friendly and helpful. However, there was a lot of noise from the rooms next door and upstairs, like someone dropping something heavy on the floor.

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Accommodation's Reply

22 Feb 2025

Dear Valued Guest. Thank you for taking the time to share your detailed experience with us. Please accept my apology for any inconvenience. Thank you again for your feedback and I do hope to be able to welcome you back.

naga n.

9.7

/10

Reviewed 73 week(s) ago

I am surprised at how good this hotel is, totally amazed: D the cleanliness, the hi tech toilet and it looks like a hotel endorsed by XIAOMI: d great Curtain: D makes me want to install one at home: D. This is a hotel I will staying my next buss trip.: D. Great Place.

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dang h. p.

8.4

/10

Reviewed 120 week(s) ago

打扫房间不太好，每天都没有刷马桶，没有打扫洗手台、没有整理好东西

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Accommodation's Reply

02 Mar 2023

Dear valued guest, Thank you for giving us a good rating and We appreciate that you took the time to share your feedback. we are looking forward to having you again in our hotel.

Dao T. T. T.

6.3

/10

Reviewed 147 week(s) ago

I stayed in room 1111. From 12pm to 4pm I couldn't sleep. Unfortunately, the loud banging from upstairs echoed down, shaking my bed. I complained to the hotel but still no fix. I'm really tired and irritable. I want to change another room or tomorrow I will have to change hotel

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Accommodation's Reply

31 Aug 2022

Dear Hoang, Thank you for choosing Marco Polo Hotel. We appreciate that you took the time to share your feedback. A Deep apologized that we didn’t make a wonderful staying experience, we’ll keep improving and expect your next visit.

Dao T. T. T.

6.3

/10

Reviewed 147 week(s) ago

Room 1111 is too noisy I can't sleep

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Accommodation's Reply

31 Aug 2022

Dear Hoang, Thank you for taking the time to share your detailed experience with us. Please accept my apology for any inconvenience. Thank you again for your feedback and We do hope to be able to welcome you back to Marco Polo Hotel.

Willen Dilla Regalado

9.7

/10

Reviewed 154 week(s) ago

Very good accommodation, will be back again.

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Accommodation's Reply

02 Aug 2022

Thank you for giving us a perfect rating and good review for our hotel. We are happy that you enjoyed your stay and we look forward to welcoming you back soon.

Iko P.

9.7

/10

Reviewed 157 week(s) ago

Good location. They upgraded me to larger room. Nice and efficient room design and layout. Fancy toilet. Breakfast selection is not great. Overall good value for money.

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Accommodation's Reply

17 Jun 2022

Dear Iko, Thank you for your choosing at Marco Polo Hotel. We appreciate the feedback about your staycation. A deep apologized for the breakfast that you mentioned. We’ll keep improve and expecting your next visit. Best regards， Sotharat Chau

Tran D. T.

9.7

/10

Reviewed 159 week(s) ago

Very nice and I will be back! Service quality is very good!

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Accommodation's Reply

03 Jun 2022

Dear Tran Dai Ton, Thank you for giving us a perfect rating and good review for our hotel. We are happy that you enjoyed your stay and we look forward to welcoming you back soon. Best regard! Sotharat Chau

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