Skysuites Residence Surabaya

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9.3
Exceptional
From 148 reviews
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Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

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Room Space (14)
Bedroom (12)
Accessibility (11)
Staff Friendliness (11)
Hotel Area (10)
Distance to City Center (9)
Family Friendly (9)
Bathroom (9)
Ambiance (8)
Taste (8)
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Traveller Reviews Skysuites Residence Surabaya

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Customer reviews
Wandi
icon-Leisure
Leisure
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8.5
/10
Reviewed 1 week(s) ago
Fast service, clean rooms and good for families.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Warm greetings from Sky Suites Residency Surabaya. Thank you for choosing to stay with us and for taking the time to write a review on our website. We are delighted with your positive experience at Sky Suites Residency Surabaya. We strive to maintain and further improve the quality of our services and facilities to better meet the needs of you and your family. We look forward to welcoming you back to Sky Suites Residency Surabaya again for an even more memorable experience. Sincerely, The Management Team, Sky Suites Residency Surabaya
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w***i
icon-Leisure
Leisure
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6.3
/10
Reviewed 4 week(s) ago
For the staff is very friendly, before 2 pm allowed to check-in because the room is already available. However, for the cleanliness of the room if seen with the naked eye it is clean, but yesterday when I stayed there was a small cockroach crawling on my leg that came out from under the mattress or something else. Then for the towel there was a red stain, I don't know blood or what, luckily I brought my own towel so I didn't use the hotel towel. Then on the bed when I just arrived there was white hair, I don't know whose hair it was. Then the sink was a little clogged. So the point is please pay attention to the cleanliness of the room again.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Warm greetings from Sky Suites Residency Surabaya. Thank you very much for your review and compliments on our team's friendly service. We apologize for any inconvenience you experienced during your stay. This feedback is valuable to us. We have immediately informed the relevant team and improved our procedures to prevent such incidents from happening again. Your feedback is extremely helpful. We hope to have the opportunity to serve you even better on your next stay. Thank you. Sincerely, The Management Team, Sky Suites Residency Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Good facilities, spacious room, cheap price.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guests, Sky Suites Residency Surabaya is pleased to express our gratitude for choosing Sky Suites Residency Surabaya as your family's accommodation. We are delighted to receive your positive feedback regarding the room amenities and other facilities. We are committed to continuously improving our services to ensure all guests feel comfortable and safe during their stay at Sky Suites Residency Surabaya. We look forward to welcoming you back again. Sincerely, (Sky Suites Residency Surabaya)
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Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 7 week(s) ago
The room is luxurious, spacious, clean, the bed is firm, the pillows are soft, the bathroom is large, modern, and clean. Very satisfying 👍🏻 Indomaret and several restaurants are in the lobby area of the building. Satisfied 👌
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2 people find it helpful
Accommodation's Reply
26 Jun 2026
*Dear Valued Guest, Sky Suites Residency Surabaya is pleased to inform you that we would like to express our gratitude for choosing Sky Suites Residency Surabaya as your accommodation. We are delighted to hear that you have given us very positive feedback regarding the room amenities, cleanliness, service, and other facilities. We are committed to continuously improving our quality of service to ensure that all guests feel comfortable and safe during their stay at Sky Suites Residency Surabaya. We look forward to welcoming you back for your next stay. Sincerely, (Sky Suites Residency Surabaya)*
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s***e
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Staycation
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9.4
/10
Reviewed 7 week(s) ago
I found the stay here quite satisfying. There's a mini playground in the lobby and a cafe open from morning to night. The food is comprehensive and reasonably priced. The rooms are very spacious, clean, and modern and minimalist. The beds are also large and comfortable. The only downsides are the lack of a swimming pool, and if you bring two vehicles, one is free. The other is charged at Rp 100,000 per night.
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Valued Guests, Warm greetings from Sky Suites Residency Surabaya. Thank you for choosing us as your family's accommodation. We are delighted to hear that your stay at Sky Suites Residency Surabaya was a memorable experience. Your satisfaction is the soul of our team, driving us to continuously improve our services. We are committed to ongoing improvement to meet the needs of all our guests, because guest satisfaction is our top priority. We hope to welcome you back to Sky Suites Residency Surabaya again. Sincerely, The Management Team, Sky Suites Residency Surabaya
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Asri A.
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8.5
/10
Reviewed 7 week(s) ago
Very comfortable, the staff are friendly too.
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Accommodation's Reply
24 Jun 2026
Mr. Asri A. extends warm greetings from Sky Suites Residence Surabaya. Thank you for choosing us as your family's accommodation. We are delighted to hear that you enjoyed your stay at Sky Suites Residence Surabaya and had an unforgettable experience. Your satisfaction is the soul of our team, driving us to maintain and improve our services to the best of our ability. We are committed to continuous improvement to meet the needs of all our guests, because guest satisfaction is our top priority. We welcome you back to Sky Suites Residence Surabaya again. Sincerely, The Management, Sky Suites Residence Surabaya
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Fitri L.
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10.0
/10
Reviewed 9 week(s) ago
Check-in and check-out are fast, the staff is friendly, and the elevator travels up and down quickly without long queues. Most excitingly, the rooms are very spacious, with both the upper and lower levels accommodating a large family. The cleanliness is maintained, and there's a cafe and other restaurants, as well as a small mall. There's also an Indomaret. Access is easy, and the prices are reasonable. If you're looking for a budget-friendly option, avoid the weekend or holiday season. Definitely recommended.
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1 people find it helpful
Accommodation's Reply
10 Jun 2026
Dear Mr. Fitri L., Sincerely, Sky Suites Residence Surabaya. Thank you for choosing us as your family's accommodation. We are delighted to hear that you enjoyed your stay at Sky Suites Residence Surabaya. Your satisfaction motivates our team to maintain and further improve our services. We continuously strive to develop and meet the needs of all our guests, because guest satisfaction is our top priority. We welcome you back to Sky Suites Residence Surabaya again. Sincerely, The Management Team, Sky Suites Residence Surabaya
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Rizky A.
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Leisure
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8.2
/10
Reviewed 10 week(s) ago
Thank God... Overall, it's very satisfying. Clean, comfortable, cool air conditioning, I really like it. However, the stairs are a bit scary if you bring toddlers. Please, maybe the sides of the stairs could be more closed, so it's safer for those bringing toddlers/children. Thank you 🫶
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1 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guests, Sky Suites Residence Surabaya would like to express our gratitude for choosing us as your family's accommodation. We are delighted to hear that you were satisfied with your stay, both in terms of cleanliness and comfort. We appreciate your feedback regarding the safety of the stairs in one of our room types. Your feedback is invaluable in improving our accommodations in the future. We hope to welcome you back again soon. Sincerely, The Management Team, Sky Suites Residence Surabaya
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N***a
icon-Leisure
Leisure
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8.2
/10
Reviewed 12 week(s) ago
Stayed at Skysuites several times in the past three years. Have tried two types of room. Positives: spacious rooms with enough space to walk and store belongings, comfortable beds, attentive staff with quick response to problems, location in a building with easy access to food and comfortable working environment. Negatives: bathrooms are hits and misses (some are well-lit, others have very poor lighting; some have drains that look dirty and actually emit a bad smell and sometimes invite small moths; hot water doesn't last long enough; towels sometimes look dirty), sofas are not clean enough (food trapped not cleaned, upholstery marked with liquid spills). Hope Skysuites can maintain what is good and improve on what is still lacking.
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Accommodation's Reply
20 May 2026
Dear Our Beloved Guest, thank you so much for taking the time to share your experience and suggestions with us. We really appreciate you choosing to stay at Skysuites Residence Surabaya. We're glad to hear that you enjoyed the spacious room and fast response our staff. It means a lot to our team. We're sorry to hear that about our bathroom and some of the issues you have raised. That's not the standard we aim for, and I've shared your feedback with our team to address it right away. Your suggestion is very valuable. We're already reviewing this to see how we can implement it to improve future stays. We'd love the oppotunity to welcome you back and show you the improvements we're making. Thank you agin for staying with us and helping us get better. Warm regards, Management Skysuites Residence Surabaya
Erike
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Super clean room. There's a House of Wok restaurant and coffee shop downstairs.
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Accommodation's Reply
23 Apr 2026
Dear valued guest, Thank you for taking the time to write a review on our website. We are delighted that you were impressed with the cleanliness of our rooms and accommodation. We hope to welcome you back for another memorable experience. (Sincerely, Sky Suites Residence Surabaya)
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B***s
icon-Leisure
Leisure
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8.5
/10
Reviewed 18 week(s) ago
Nice and clean.. Spacious Room
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4 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Greetings from Sky Suites Residency Surabaya. Thank you for taking the time to provide feedback on our page. We are delighted to hear that you had a positive experience regarding the comfort and cleanliness of our accommodations. We are committed to maintaining and improving the quality of our services in all aspects to ensure that all guests feel comfortable and safe during their stay at Sky Suites Residency Surabaya. We welcome you back to Sky Suites Residency Surabaya for another memorable experience. Sincerely, The Management Team, Sky Suites Residency Surabaya
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T***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
All well, perfect, and comfy and worth the price!!
2 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Our Beloved Guest, Warm Regards from Skysuites Residence Surabaya Thank you very much for sharing your experience with us. We're delighted to know you enjoyed stay at Skysuites Residence Surabaya, the comfort our rooms. We appreciate your feedback-these insights help us refine the guest journey while keeping the well atmosphere and comfy. Your comments are valuable as we continue to balance convenience with the experience our guest seek. We're glad your overall stay was good, and we look forward to welcoming you back for another relaxing visit in Surabaya Warm Gerads, Management Skysuites Residence Surabaya
Elgha
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Friendly staff, clean rooms, recommended
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2 people find it helpful
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Sky Suites Residency Surabaya is pleased to inform you that we would like to express our gratitude for choosing Sky Suites Residency Surabaya as your accommodation. We are delighted to hear that you had a memorable experience and are pleased that you appreciated our excellent service. Our team was very happy to make your stay meaningful. Your compliments are very meaningful to our entire team, and we are grateful for the impressive service we provided. We hope to welcome you back to Surabaya and invite you to stay at Sky Suites Residency Surabaya again for an even more memorable experience. Sincerely, The Management Team, Sky Suites Residency Surabaya
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T***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The manager and staff are very nice, cleanliness is maintained... Good job guys!
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Accommodation's Reply
23 Mar 2026
Dear Valued Guests, Thank you for choosing Skysuites Residence Surabaya as your family's accommodation. We are delighted that you enjoyed your clean rooms, well-functioning amenities, and excellent service. Our team was happy to make your stay memorable. Your positive feedback is very important to our team, and we appreciate your warm welcome and kind comments. We hope to welcome you back to Surabaya again for an even more memorable stay at Skysuites Residence Surabaya.
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riesky r.
icon-origin-TRAVELOKA
7.3
/10
Reviewed 23 week(s) ago
The location is good and comfortable.
2 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear Mr. Riesky R. Warm Regards From Skysuites Residence Surabaya, Thank you for sharing your lovely review. We are also pleased to know that you and your family enjoyed stay with us and that our comfortable ambience. We are grateful to know these aspects made your stay enjoyable, and your comments encourage us to keep enhancing the experience we provide. Best Regards, management Skysuites Residence Surabaya
A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
It could be a good accommodation option for families with children. It still needs a lot of improvement to make it more comfortable. The breakfast menu could use some more options.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest, Warm greetings from Sky Suites Residency Surabaya. Thank you for choosing Sky Suites Residency Surabaya as your accommodation. We are delighted to receive your feedback and recommendations regarding our property. Your suggestions are invaluable to us in improving the quality of our services to better meet the needs of all our guests. We hope to welcome you back again for an even more memorable experience. Sincerely, The Management Team, Sky Suites Residency Surabaya
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T***h
icon-Staycation
Staycation
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10.0
/10
Reviewed 26 week(s) ago
1 night with breakfast from Parigie...
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2 people find it helpful
Accommodation's Reply
11 Feb 2026
(Dear Valued Guest) Warm greetings from Sky Suites Residency Surabaya. Thank you for choosing us as your family's accommodation in Surabaya. We are delighted to read your review on our website. Your positive experience at Sky Suites Residency Surabaya further motivates us to continuously improve and provide the best service. We hope to welcome you back to Sky Suites Residency Surabaya in the future. We wish you good health and happiness always. Sincerely, The Management Team, Sky Suites Residency Surabaya
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Putut F.
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Business
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9.1
/10
Reviewed 28 week(s) ago
With such an affordable price, I didn't expect the room to be that big, access to the hotel is also easy, it's really great.
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Accommodation's Reply
03 Feb 2026
Dear Mr./Mrs. Putut F., Sincerely yours, from Sky Suites Residency Surabaya. Thank you for choosing us as your family's accommodation during your stay in Surabaya. We were delighted to read your review on the website. Your positive experience during your stay at Sky Suites Residency Surabaya further motivates us to maintain and improve the quality of our service. We look forward to welcoming you back to Sky Suites Residency Surabaya on your next visit. We wish you good health and happiness always. Sincerely, The Management, Sky Suites Residency Surabaya
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chandra s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Highly recommended, and very comfortable.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Dear Ms. Chantra S., Sincerely yours, from Sky Suites Residence Surabaya. Thank you for choosing Sky Suites Residence Surabaya as your family's accommodation. We are delighted to read your review and appreciate your recommendation on this page. We hope to maintain and improve the quality of our service and facilities for all guests staying at Sky Suites Residence Surabaya. We look forward to welcoming you back in the future. Sincerely, The Management Team, Sky Suites Residence Surabaya
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ismail i.
icon-Leisure
Leisure
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5.9
/10
Reviewed 32 week(s) ago
The room wasn't cleaned every day. If I had known I wouldn't have stayed for 4 nights, it would have been a real waste. I'd requested it in the morning, but it still wasn't cleaned. I don't recommend it for long stays. The management said they were overwhelmed, not really prepared for busy times. Breakfast was also mediocre, and there's no swimming pool either. I'd rather stay at the Novotel next door.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Dear Mr. Ismail S., With our deepest respect from Sky Suites Residence Surabaya, Thank you in advance for choosing our accommodation for you and your family. We apologize for any inconvenience and unforeseen events you experienced during your stay at Sky Suites Residence Surabaya. Regarding your feedback, we have forwarded it to the relevant department to learn from and improve our services to better meet your expectations for your next stay at Sky Suites Residence Surabaya. Your feedback and comments are invaluable to us in our improvements. We welcome you back for an even better experience. Sincerely, The Management Team, Sky Suites Residence Surabaya
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