Verified Traveler

Business

10.0

/10

Reviewed 16 hour(s) ago

The room is luxurious, spacious, clean, the bed is firm, the pillows are soft, the bathroom is large, modern, and clean. Very satisfying 👍🏻 Indomaret and several restaurants are in the lobby area of the building. Satisfied 👌

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s***e

Staycation

9.4

/10

Reviewed 6 day(s) ago

I found the stay here quite satisfying. There's a mini playground in the lobby and a cafe open from morning to night. The food is comprehensive and reasonably priced. The rooms are very spacious, clean, and modern and minimalist. The beds are also large and comfortable. The only downsides are the lack of a swimming pool, and if you bring two vehicles, one is free. The other is charged at Rp 100,000 per night.

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Accommodation's Reply

24 Jun 2026

Dear Valued Guests, Warm greetings from Sky Suites Residency Surabaya. Thank you for choosing us as your family's accommodation. We are delighted to hear that your stay at Sky Suites Residency Surabaya was a memorable experience. Your satisfaction is the soul of our team, driving us to continuously improve our services. We are committed to ongoing improvement to meet the needs of all our guests, because guest satisfaction is our top priority. We hope to welcome you back to Sky Suites Residency Surabaya again. Sincerely, The Management Team, Sky Suites Residency Surabaya

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Asri A.

8.5

/10

Reviewed 7 day(s) ago

Very comfortable, the staff are friendly too.

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Accommodation's Reply

24 Jun 2026

Mr. Asri A. extends warm greetings from Sky Suites Residence Surabaya. Thank you for choosing us as your family's accommodation. We are delighted to hear that you enjoyed your stay at Sky Suites Residence Surabaya and had an unforgettable experience. Your satisfaction is the soul of our team, driving us to maintain and improve our services to the best of our ability. We are committed to continuous improvement to meet the needs of all our guests, because guest satisfaction is our top priority. We welcome you back to Sky Suites Residence Surabaya again. Sincerely, The Management, Sky Suites Residence Surabaya

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Fitri L.

10.0

/10

Reviewed 2 week(s) ago

Check-in and check-out are fast, the staff is friendly, and the elevator travels up and down quickly without long queues. Most excitingly, the rooms are very spacious, with both the upper and lower levels accommodating a large family. The cleanliness is maintained, and there's a cafe and other restaurants, as well as a small mall. There's also an Indomaret. Access is easy, and the prices are reasonable. If you're looking for a budget-friendly option, avoid the weekend or holiday season. Definitely recommended.

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Accommodation's Reply

10 Jun 2026

Dear Mr. Fitri L., Sincerely, Sky Suites Residence Surabaya. Thank you for choosing us as your family's accommodation. We are delighted to hear that you enjoyed your stay at Sky Suites Residence Surabaya. Your satisfaction motivates our team to maintain and further improve our services. We continuously strive to develop and meet the needs of all our guests, because guest satisfaction is our top priority. We welcome you back to Sky Suites Residence Surabaya again. Sincerely, The Management Team, Sky Suites Residence Surabaya

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Rizky A.

Leisure

8.2

/10

Reviewed 4 week(s) ago

Thank God... Overall, it's very satisfying. Clean, comfortable, cool air conditioning, I really like it. However, the stairs are a bit scary if you bring toddlers. Please, maybe the sides of the stairs could be more closed, so it's safer for those bringing toddlers/children. Thank you 🫶

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Accommodation's Reply

05 Jun 2026

Dear Valued Guests, Sky Suites Residence Surabaya would like to express our gratitude for choosing us as your family's accommodation. We are delighted to hear that you were satisfied with your stay, both in terms of cleanliness and comfort. We appreciate your feedback regarding the safety of the stairs in one of our room types. Your feedback is invaluable in improving our accommodations in the future. We hope to welcome you back again soon. Sincerely, The Management Team, Sky Suites Residence Surabaya

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N***a

Leisure

8.2

/10

Reviewed 6 week(s) ago

Stayed at Skysuites several times in the past three years. Have tried two types of room. Positives: spacious rooms with enough space to walk and store belongings, comfortable beds, attentive staff with quick response to problems, location in a building with easy access to food and comfortable working environment. Negatives: bathrooms are hits and misses (some are well-lit, others have very poor lighting; some have drains that look dirty and actually emit a bad smell and sometimes invite small moths; hot water doesn't last long enough; towels sometimes look dirty), sofas are not clean enough (food trapped not cleaned, upholstery marked with liquid spills). Hope Skysuites can maintain what is good and improve on what is still lacking.

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Accommodation's Reply

20 May 2026

Dear Our Beloved Guest, thank you so much for taking the time to share your experience and suggestions with us. We really appreciate you choosing to stay at Skysuites Residence Surabaya. We're glad to hear that you enjoyed the spacious room and fast response our staff. It means a lot to our team. We're sorry to hear that about our bathroom and some of the issues you have raised. That's not the standard we aim for, and I've shared your feedback with our team to address it right away. Your suggestion is very valuable. We're already reviewing this to see how we can implement it to improve future stays. We'd love the oppotunity to welcome you back and show you the improvements we're making. Thank you agin for staying with us and helping us get better. Warm regards, Management Skysuites Residence Surabaya

Erike

9.4

/10

Reviewed 9 week(s) ago

Super clean room. There's a House of Wok restaurant and coffee shop downstairs.

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Accommodation's Reply

23 Apr 2026

Dear valued guest, Thank you for taking the time to write a review on our website. We are delighted that you were impressed with the cleanliness of our rooms and accommodation. We hope to welcome you back for another memorable experience. (Sincerely, Sky Suites Residence Surabaya)

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B***s

Leisure

8.5

/10

Reviewed 11 week(s) ago

Nice and clean.. Spacious Room

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2 people find it helpful

Accommodation's Reply

13 Apr 2026

Dear Valued Guest, Greetings from Sky Suites Residency Surabaya. Thank you for taking the time to provide feedback on our page. We are delighted to hear that you had a positive experience regarding the comfort and cleanliness of our accommodations. We are committed to maintaining and improving the quality of our services in all aspects to ensure that all guests feel comfortable and safe during their stay at Sky Suites Residency Surabaya. We welcome you back to Sky Suites Residency Surabaya for another memorable experience. Sincerely, The Management Team, Sky Suites Residency Surabaya

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T***a

Transit

9.4

/10

Reviewed 13 week(s) ago

All well, perfect, and comfy and worth the price!!

2 people find it helpful

Accommodation's Reply

08 Apr 2026

Dear Our Beloved Guest, Warm Regards from Skysuites Residence Surabaya Thank you very much for sharing your experience with us. We're delighted to know you enjoyed stay at Skysuites Residence Surabaya, the comfort our rooms. We appreciate your feedback-these insights help us refine the guest journey while keeping the well atmosphere and comfy. Your comments are valuable as we continue to balance convenience with the experience our guest seek. We're glad your overall stay was good, and we look forward to welcoming you back for another relaxing visit in Surabaya Warm Gerads, Management Skysuites Residence Surabaya

Elgha

Leisure

10.0

/10

Reviewed 13 week(s) ago

Friendly staff, clean rooms, recommended

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2 people find it helpful

Accommodation's Reply

26 Mar 2026

Dear Valued Guest, Sky Suites Residency Surabaya is pleased to inform you that we would like to express our gratitude for choosing Sky Suites Residency Surabaya as your accommodation. We are delighted to hear that you had a memorable experience and are pleased that you appreciated our excellent service. Our team was very happy to make your stay meaningful. Your compliments are very meaningful to our entire team, and we are grateful for the impressive service we provided. We hope to welcome you back to Surabaya and invite you to stay at Sky Suites Residency Surabaya again for an even more memorable experience. Sincerely, The Management Team, Sky Suites Residency Surabaya

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T***h

Leisure

9.4

/10

Reviewed 14 week(s) ago

The manager and staff are very nice, cleanliness is maintained... Good job guys!

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Accommodation's Reply

23 Mar 2026

Dear Valued Guests, Thank you for choosing Skysuites Residence Surabaya as your family's accommodation. We are delighted that you enjoyed your clean rooms, well-functioning amenities, and excellent service. Our team was happy to make your stay memorable. Your positive feedback is very important to our team, and we appreciate your warm welcome and kind comments. We hope to welcome you back to Surabaya again for an even more memorable stay at Skysuites Residence Surabaya.

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riesky r.

7.3

/10

Reviewed 16 week(s) ago

The location is good and comfortable.

2 people find it helpful

Accommodation's Reply

03 Mar 2026

Dear Mr. Riesky R. Warm Regards From Skysuites Residence Surabaya, Thank you for sharing your lovely review. We are also pleased to know that you and your family enjoyed stay with us and that our comfortable ambience. We are grateful to know these aspects made your stay enjoyable, and your comments encourage us to keep enhancing the experience we provide. Best Regards, management Skysuites Residence Surabaya

A***a

Business

9.7

/10

Reviewed 18 week(s) ago

It could be a good accommodation option for families with children. It still needs a lot of improvement to make it more comfortable. The breakfast menu could use some more options.

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1 people find it helpful

Accommodation's Reply

20 Feb 2026

Dear Valued Guest, Warm greetings from Sky Suites Residency Surabaya. Thank you for choosing Sky Suites Residency Surabaya as your accommodation. We are delighted to receive your feedback and recommendations regarding our property. Your suggestions are invaluable to us in improving the quality of our services to better meet the needs of all our guests. We hope to welcome you back again for an even more memorable experience. Sincerely, The Management Team, Sky Suites Residency Surabaya

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T***h

Staycation

10.0

/10

Reviewed 20 week(s) ago

1 night with breakfast from Parigie...

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2 people find it helpful

Accommodation's Reply

11 Feb 2026

(Dear Valued Guest) Warm greetings from Sky Suites Residency Surabaya. Thank you for choosing us as your family's accommodation in Surabaya. We are delighted to read your review on our website. Your positive experience at Sky Suites Residency Surabaya further motivates us to continuously improve and provide the best service. We hope to welcome you back to Sky Suites Residency Surabaya in the future. We wish you good health and happiness always. Sincerely, The Management Team, Sky Suites Residency Surabaya

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Putut F.

Business

9.1

/10

Reviewed 21 week(s) ago

With such an affordable price, I didn't expect the room to be that big, access to the hotel is also easy, it's really great.

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Accommodation's Reply

03 Feb 2026

Dear Mr./Mrs. Putut F., Sincerely yours, from Sky Suites Residency Surabaya. Thank you for choosing us as your family's accommodation during your stay in Surabaya. We were delighted to read your review on the website. Your positive experience during your stay at Sky Suites Residency Surabaya further motivates us to maintain and improve the quality of our service. We look forward to welcoming you back to Sky Suites Residency Surabaya on your next visit. We wish you good health and happiness always. Sincerely, The Management, Sky Suites Residency Surabaya

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chandra s.

10.0

/10

Reviewed 24 week(s) ago

Highly recommended, and very comfortable.

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Dear Ms. Chantra S., Sincerely yours, from Sky Suites Residence Surabaya. Thank you for choosing Sky Suites Residence Surabaya as your family's accommodation. We are delighted to read your review and appreciate your recommendation on this page. We hope to maintain and improve the quality of our service and facilities for all guests staying at Sky Suites Residence Surabaya. We look forward to welcoming you back in the future. Sincerely, The Management Team, Sky Suites Residence Surabaya

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ismail i.

Leisure

5.9

/10

Reviewed 26 week(s) ago

The room wasn't cleaned every day. If I had known I wouldn't have stayed for 4 nights, it would have been a real waste. I'd requested it in the morning, but it still wasn't cleaned. I don't recommend it for long stays. The management said they were overwhelmed, not really prepared for busy times. Breakfast was also mediocre, and there's no swimming pool either. I'd rather stay at the Novotel next door.

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Dear Mr. Ismail S., With our deepest respect from Sky Suites Residence Surabaya, Thank you in advance for choosing our accommodation for you and your family. We apologize for any inconvenience and unforeseen events you experienced during your stay at Sky Suites Residence Surabaya. Regarding your feedback, we have forwarded it to the relevant department to learn from and improve our services to better meet your expectations for your next stay at Sky Suites Residence Surabaya. Your feedback and comments are invaluable to us in our improvements. We welcome you back for an even better experience. Sincerely, The Management Team, Sky Suites Residence Surabaya

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ismail i.

8.5

/10

Reviewed 26 week(s) ago

The room wasn't cleaned daily. If I'd known I wouldn't have booked for 4 nights, it would have been a huge loss. I'd requested it in the morning, but it still wasn't cleaned. I don't recommend it for long stays. The management is overwhelmed and unprepared for busy times. Breakfast is also mediocre. I'd be better off staying at the Novotel next door.

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3 people find it helpful

Accommodation's Reply

14 Jan 2026

Dear Mr. Ismail S., With our deepest respect from Sky Suites Residence Surabaya, we thank you for choosing us as your family's accommodation. We apologize for any inconvenience and unexpected issues you experienced during your stay at Sky Suites Residence Surabaya. Regarding your feedback, we have forwarded it to the relevant department for review and improvement, to better meet your expectations for your next stay at Sky Suites Residence Surabaya. Your suggestions and feedback are invaluable to us in improving our services. We look forward to welcoming you back again for an even better experience. Sincerely, The Management Team, Sky Suites Residence Surabaya

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B***a

Leisure

10.0

/10

Reviewed 26 week(s) ago

The family room is spacious, nice, and clean. Suitable for traveling with family.

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Accommodation's Reply

14 Jan 2026

Dear Valued Guests, Warm greetings from Sky Suites Residency Surabaya. Thank you for choosing us as your accommodation for you and your family. We are delighted to read your review and suggestions on this page. We hope to maintain and further improve the quality of our service. We sincerely hope to welcome you back to Sky Suites Residency Surabaya again. Sincerely, The Management Team, Sky Suites Residency Surabaya

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alexander

Staycation

10.0

/10

Reviewed 26 week(s) ago

Very satisfied and recommend for visitors who want to stay in Surabaya

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Accommodation's Reply

29 Dec 2025

Dear Mr. Alexander S., Sincerely yours, Sky Suites Residency Surabaya. Thank you for choosing Sky Suites Residency Surabaya as your family accommodation and thank you for taking the time to write a review on our page. We are delighted to hear that you were satisfied with your stay at Sky Suites Residency Surabaya. We hope to maintain and improve our services and quality to ensure all guests have a comfortable and safe stay at Sky Suites Residency Surabaya. We welcome you back to Sky Suites Residency Surabaya again. Sincerely, The Management Team, Sky Suites Residency Surabaya

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Skysuites Residence Surabaya

Overall Ratings & Reviews Skysuites Residence Surabaya

9.3

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9.0

9.4

9.3

Traveller Reviews Skysuites Residence Surabaya