Overall Ratings & Reviews Platinum Hotel Tunjungan Surabaya

Dear Mr. i made, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you very much for your positive review and extraordinary appreciation. We are very pleased and honored to know that you rated our hotel as the hotel with the best service in Surabaya today. This comment is both a source of pride and a great motivation for our entire team to continue providing the best to every guest. Friendly, fast, and attentive service is always our top priority, because we believe that a memorable stay begins with sincere service. Your feedback further strengthens our team's spirit to maintain and even improve service standards to always be consistent and in line with guest expectations. We greatly appreciate your support and hope that your next visit will bring the same, or even more pleasant experience. Your review is also very meaningful to us because it can be an inspiration for other guests who are looking for a place to stay with the best service in this city. Once again, thank you for your trust and perfect rating. We look forward to the opportunity to welcome you back in the near future. Sincerely, i wayan Agus Suartama. Room Division Manager

Dear Ms. Dian, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you very much for your warm review. We are very pleased to know that our hotel is your favorite and that you enjoyed the beautiful view of Jalan Tunjungan from your room. This view is indeed one of the main attractions, especially since Jalan Tunjungan is a historic icon and the bustling center of Surabaya, full of life, both day and night. We understand that a stay experience is not only about the comfort of the room, but also about the atmosphere that can be felt. Therefore, it is an honor for us when you can enjoy the beautiful panorama of the city directly from the hotel. This view, which combines a modern atmosphere with a touch of history, is often a memorable moment for many guests, and we are very happy that you felt this too. Your short but meaningful review really motivates our entire team to continue providing the best service, so that every visit you and other guests always leave a pleasant impression. We very much look forward to the opportunity to welcome you again on your next visit. May every stay always bring happiness and beautiful memories with us. Sincerely, i wayan Agus Suartama. Room Division Manager

Dear Valued Guest, Warm Greetings From Platinum Hotel Tunjungan Surabaya. Thank you very much for sharing such a wonderful review with us, we are truly delighted to know that you “can’t wait to stay here again and again.” Hearing this kind of feedback is the greatest compliment for our team, as it shows that the comfort, service, and hospitality we strive to provide have left a lasting impression on you. At Platinum Hotel Tunjungan Surabaya, our mission is to create not just a stay, but a memorable experience that makes every guest feel at home and eager to return. Your kind words inspire us to keep improving and ensuring that each stay is even more enjoyable than the last. From the warm welcome at check-in, the comfort of our rooms, to the small details that complete your visit, our team is dedicated to making sure you feel well taken care of at every moment. We are deeply grateful for your trust and loyalty, and we sincerely look forward to welcoming you back many more times in the future. May each visit with us continue to bring comfort, happiness, and beautiful memories. Thank you once again for choosing Platinum Hotel Tunjungan Surabaya as your home in the heart of the city. Warm Regards, I Wayan Agus Suartama Room Division Manager

Dear Valued Guest, Warm Greetings From Platinum Hotel Tunjungan Surabaya. Thank you very much for your review regarding your stay at Platinum Hotel Tunjungan Surabaya. 💙. We are pleased to know that you enjoyed the food with a variety of menu choices available, and were satisfied with the hotel facilities such as the children's playroom, swimming pool, and gym. Your input regarding the room facilities and parking area is also very much appreciated. We understand that room comfort and easy parking are important to support a more enjoyable stay experience. In anticipation of limited parking space, we are pleased to inform you that the hotel has provided a free 24-hour valet service to facilitate guests when arriving and leaving the hotel. Our team is always ready to assist to make the parking process more practical, safe, and smooth. We are grateful that you continue to recommend our hotel, despite some concerns. Feedback like this is very valuable to help us continue to improve the quality of service. We look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya. We hope your next visit will be even more memorable, with the best service from our entire team. Warmest regards, I Wayan Agus Suartama, Room Division Manager

Dear Valued Guest, Warmest Greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for your positive review regarding your stay at Platinum Hotel Tunjungan Surabaya. We are very pleased to hear that the friendliness and professionalism of our staff have left a good impression during your stay with us. This is one of our main focuses that we always maintain, because we believe that sincere service and professionalism are the keys to creating a comfortable experience for every guest. Our entire team strives to pay attention to every detail, from the check-in process, needs during your stay, until you leave the hotel, so that the experience is always warm and pleasant. Valuable feedback from you like this is a great motivation for us to continue improving the quality of our service. We want to ensure that each subsequent visit will be even more memorable, both through attentive service and the comfort of the facilities we provide. We look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya. Hopefully, on the next occasion, you can further enjoy the warm atmosphere, comfortable rooms, and the friendliness of our team who are always ready to welcome you wholeheartedly. Warmest regards, i wayan Agus S. Room Division Manager

Dear Ms. Agatha A. S. Warmest Greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much to Ms. Agatha for this warm and appreciative review. We are very pleased to know that Platinum Hotel Tunjungan Surabaya is always your choice when visiting the Tunjungan area. Hearing that you felt comfortable with the cleanliness of the room, the Smart TV facility with various entertainment options such as Netflix and Prime, and the fast check-in process is certainly a source of pride for us. We also thank you for your appreciation to our front office team, especially Ms. Delinda and Ms. Clara. Their dedication and attention in providing sincere assistance is a reflection of our commitment to always provide the best service. Feedback like yours is very meaningful to us, because it is a great motivation for the entire team to continue to maintain the quality of service and provide a memorable stay experience. We hope that each of your visits will always be comfortable, enjoyable, and full of beautiful memories. We look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya. May each next visit bring even more positive experiences with the best service from our team. Warm regards, i wayan Agus S. Room Division Manager

Dear Mr. Amiruddin, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for sharing your experience with us. We are very happy to hear that you felt comfortable with the cleanliness of the hotel and the friendly service from our team. Your satisfaction is our most valuable thing, and reviews like this really encourage us to always maintain the quality of our service. We hope that each visit always leaves a wonderful impression, and we look forward to welcoming you back to our hotel. Warmest regards. I Wayan Agus Suartama, Room Division Manager

Dear Our Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for sharing your experience with us. We are truly delighted to learn that you had a pleasant stay and left a wonderful impression. For us, guest happiness is our top priority, and hearing you were amazed makes our entire team very proud. We hope that your next visit will always bring the same wonderful moments, if not even better. We warmly look forward to welcoming you back to our hotel. Warm Regards. I Wayan Agus Suartama, Room Division Manager

Dear Our Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for sharing your valuable experience with us. We are very pleased to know that the hotel's central location made it easy for you to walk to Tunjungan Plaza and enjoy the unique atmosphere along Jalan Tunjungan. We are also proud to hear that the culinary choices at the hotel restaurant suited your tastes, both in terms of variety and taste. This positive review really motivates our team to continue maintaining the quality of service and providing a memorable experience for every guest. We warmly look forward to welcoming you back and hope each subsequent visit will be even more enjoyable. Warm Regards. I Wayan Agus Suartama, Room Division Manager

Dear Valued Guest, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you for sharing such a positive review regarding your stay at Hotel Platinum. We are very pleased to know that our services, from the friendly staff, the fast check-in/out process, to the varied breakfast, have provided a comfortable experience for you. We also greatly appreciate your appreciation for the Executive room type which offers beautiful views of Surabaya city, as well as the hotel's strategic location on Jalan Tunjungan, which makes it easy to access Tunjungan Plaza within walking distance. This feedback is certainly very valuable for other guests. We are happy to be able to assist with the delivery of your leftover items so that you feel safe and well-served. Your review motivates the entire team to continue providing the best service. It is an honor for us to be your first choice every time you visit Surabaya. We look forward to welcoming you back. Sincerely, i Wayan Agus Suartama, Room Division Manager

Dear Mr. Sudarwiyono. Warmest Greetings From Platinum Hotel Tunjungan Surabaya. We sincerely thank Mr. Sudarwiyono for your positive review. We are pleased to learn that the location of Platinum Hotel Tunjungan Surabaya provides comfort for you, especially due to its strategic location and proximity to various business centers, government offices, entertainment centers, and other important facilities. We recognize that easy access is an important factor for our guests, both on business trips and vacations. Therefore, we always strive to provide comfort not only through location, but also through friendly service, complete facilities, and a warm and pleasant hotel atmosphere. We hope your experience with us is a valuable moment, and we sincerely hope to welcome you back on your next visit with even better service. Warmest Regards, i Wayan Agus Suartama. Room Division Manager

Dear Ms. Kartika, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you very much for taking the time to share your valuable experience during your stay with us. We are very pleased to know that you were satisfied with the beautiful view, strategic location, and overall memorable experience. Your positive comments regarding the quality of our food are also a source of pride for our team, as culinary delights are an important part of creating a warm and enjoyable experience for every guest. We always strive to provide the best service, from the comfort of the rooms, supporting facilities, to the hospitality of our team, so that every visit leaves a positive impression. Receiving your direct appreciation is a great motivation for the entire team to continue to maintain service standards and improve quality in the future. We very much hope to welcome Ms. Kartika again in the future. May each subsequent visit always provide a better and more memorable experience. Do not hesitate to contact us if you have any special preferences or specific needs, so that we can prepare the best service according to your expectations. Once again, thank you for your trust. We look forward to welcoming you back in the near future. Sincerely, i Wayan Agus Suartama, Room Division Manager

Dear Mr. Faiqul. Warmest Greetings from Platinum Hotel Tunjungan Surabaya. We would like to express our deepest gratitude to Mr. Faiqul for your positive review. We are delighted to learn that your stay at Platinum Hotel Tunjungan Surabaya was a pleasant one. Your comments regarding the hotel's inviting atmosphere and the friendliness of the staff are a valuable source of appreciation for us, as well as a source of motivation to continue improving our services. We are committed to providing the best possible comfort through clean rooms, complete facilities, and sincere service from our entire team. We are delighted to know that you experienced this firsthand during your stay with us. We hope that every moment you enjoy at our hotel will be a memorable one, whether for business or leisure. We look forward to welcoming you back on your next visit with even better service. Warmest Regards, i Wayan Agus Suartama, Room Division Manager

Dear Our Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your experience with us. We are delighted to learn that you were satisfied with the cleanliness of the hotel and enjoyed our breakfast, which offered a wide selection of menu options. Our team is committed to consistently maintaining cleanliness standards, as we understand that comfort and peace of mind are crucial for every guest during their stay. We are also proud to offer a comprehensive breakfast selection, ranging from local Indonesian specialties to international dishes, so that every guest can find something to suit their tastes. Receiving your appreciation is a valuable reward for the entire team and serves as motivation to continuously improve the quality of our services and facilities. We hope your next visit will be even more enjoyable. If you have any special needs or preferences during your future stay, please do not hesitate to let our team know. We will be happy to assist you in making your experience even more personalized and memorable. Thank you again for your excellent review. We look forward to welcoming you again soon. Best regards, i Wayan Agus Suartama, Room Division Manager

Dear Valued Guest, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you for taking the time to provide a valuable review of your stay with us. We are pleased to know that you were overall satisfied with the facilities available at our hotel. This appreciation is a great encouragement for our team to continue our commitment to providing the best service and ensuring guest comfort. We also understand your feedback regarding the quality of the Wi-Fi network and television broadcasts, which sometimes experience problems. This is certainly a serious concern for us, as we realize how important stable internet access and smooth television broadcasts are to support guest needs, both for work and enjoying their time off. Currently, our technical team is evaluating and improving our network infrastructure to maximize service quality in the future. Your input is very important to us as it serves as a basis for continuous improvement. We hope that on your next visit you will have a more comfortable experience, with even more perfect facilities and a more stable network. Once again, thank you for your trust. We look forward to welcoming you back with even better service in the future. Best regards, i wayan Agus Suartama. Room Division Manager

Dear Valued Guest, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you very much for your review and feedback. We are pleased to know that you found your overall experience at Hotel Platinum to be satisfactory. However, please allow us to extend our sincere apologies for the inconvenience you experienced during your stay in room 2115. The sound of the drain flushing, which was heard almost every few minutes, certainly disturbed your rest, as did the unstable internet connection, which caused interference while watching television. This valuable feedback is of serious concern to us. We have directed our technical team and IT team to conduct checks and take follow-up repairs to prevent similar incidents from occurring in the future. We are committed to continuously improving the standards of our facilities and services, as guest satisfaction and comfort are our top priorities. We hope that you will have the opportunity to return to stay and experience even more optimal service, in line with what we hope to always provide to all our guests. Best regards, i wayan Agus Suartama, Room Division Manager

Dear Valued Guest, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you very much for taking the time to leave such a positive review regarding your stay at Platinum Hotel Tunjungan Surabaya. We are very pleased to know that the friendly service from our team left a good impression and made your experience more comfortable. Hospitality and attention to each guest are our top priorities, so your appreciation is a valuable motivation for the entire team to continue providing the best service at every opportunity. We are also very pleased to hear that you plan to stay with us again. We hope that on your next visit, you can again enjoy the comfort of our rooms, facilities, and the ambiance of our hotel, located in the heart of Surabaya, close to various entertainment, culinary, and shopping options. We look forward to welcoming you back soon and hope each subsequent visit will always bring an even more enjoyable experience. Warm regards, i Wayan Agus Suartama. Room Division Manager

Dear Mr. Sehza D, Warmest Greetings From Platinum Hotel Tunjungan Surabaya. Thank you very much for your positive review regarding your stay at Platinum Hotel Tunjungan Surabaya. We are very pleased to hear that you felt comfortable during your stay with us, whether for a family vacation or as a perfect choice for your honeymoon. Guest comfort is our priority, so all hotel facilities and services are designed to provide a memorable experience for every need, from spacious and clean rooms, entertainment facilities, to the warm and friendly atmosphere of our team. We are also proud of the hotel's location right in the heart of Surabaya. This certainly makes it easy for guests to explore various popular destinations, shopping centers, as well as culinary and entertainment around the Tunjungan area. This way, every guest can enjoy a complete stay experience, whether for a family vacation, a romantic trip, or a business trip. Once again, we thank you for your appreciation. We hope your next visit will be even more enjoyable, and we look forward to the opportunity to welcome you and your family again in the future. Warmest Regards, i wayan Agus Suartama. Room Division Manager

Dear Mr. Sehza D, Warmest Greetings From Platinum Hotel Tunjungan Surabaya. Thank you for your positive review after staying at Platinum Hotel Tunjungan Surabaya. We are very pleased to know that you felt comfortable with the quiet and pleasant hotel area, and were impressed with the spacious room and bathtub facilities that provided a more special relaxing experience during your stay. We are also very happy to hear that our breakfast met your expectations. Our culinary team strives to provide a complete menu variety every day, ranging from traditional dishes, international dishes, to special dishes that differ each day. Our commitment is to ensure that every guest can enjoy a breakfast moment that is not only filling, but also a pleasant culinary experience. Your review is certainly a great motivation for our entire team to continue improving the quality of service and hotel facilities. Your satisfaction and comfort are our top priorities. We very much look forward to welcoming you again on your next visit to Surabaya. We hope that your future experience will be even more memorable, both in terms of service, room comfort, and other facilities that we provide. Warmest Regards, i wayan Agus Suartama. Room Division Manager