9.1
Exceptional
From 48 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.1

Meal

8.9

Location

9.2

Service and Facilites

9.0

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Traveller Reviews Fairuz Hotel

Number of reviews per page
20
40
Customer reviews
S***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
I stayed 2 nights and was comfortable.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the location is strategically located in the city center, and it's easy to find places to eat. The rooms are clean, tidy, and comfortable. The price is affordable.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff was very friendly, the room was clean, and the bathroom was also spotless. Top notch. 5 stars for Hotel Fairuz.
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel staff was very friendly and helpful with the check-in process, the breakfast was delicious while looking around the city of Takegon.
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R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
The first time I stayed here, it was comfortable, quiet and the room was super spacious, there were just a few things that needed improvement, such as cleanliness and some electronics that weren't working properly. Otherwise, it was very comfortable. If I have the chance to come here, I will definitely come here again.
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Leni R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
Quite nice, the problem is when the hotel is full you can't hardly get warm water and it makes the stay less comfortable, especially if you bring kids considering the weather in Takengon is cold. The menu for breakfast is limited and not kid-friendly (spicy).
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
I ordered a family room for 4 people, the room was clean and spacious, the food was also delicious. Highly recommended 👍👍
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R***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
The hotel room is clean and fragrant. Very comfortable for a staycation. Quite spacious. The water flows smoothly without any obstacles. Everything is okay.
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3 people find it helpful
T***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 62 week(s) ago
The hotel staff were very friendly, still serving wholeheartedly even though it was midnight.
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1 people find it helpful
Accommodation's Reply
15 Oct 2024
Thank you for the positive comments Dear Guest, It is our duty and obligation to provide the best service, Your satisfaction is our motivation to maintain and even provide better service "Service Excellent". Hopefully you can stay again at Fairuz Hotel.
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Farida A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
Strategic location. The building is still new. Clean and well maintained. Friendly and helpful staff. The breakfast food is delicious. The view from the roof top is amazing. The price is very affordable.
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Accommodation's Reply
20 Sep 2024
Thank you for the Positive Review from Mrs. Farida, We from Fairuz Hotel always try to do our best for the satisfaction of our guests. Mrs. Farida's satisfaction is our motivation to be even better. Hopefully Mrs. Farida is always healthy, we really hope that you and your family can visit Fairuz Hotel Takengon again. Once again we say thank you very much. Best regards, Fairuz Hotel Management.
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NUFZAH T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 67 week(s) ago
Ok, the food is delicious, clean, friendly service, great.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 70 week(s) ago
Clean, the staff are alert and very helpful.
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Imam N. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 70 week(s) ago
Thank you, the hotel is clean and comfortable for my husband to go on business.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 70 week(s) ago
The hotel is clean and comfortable 👍. The receptionist is also friendly 😁.
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faishal
icon-origin-TRAVELOKA
8.5
/10
Reviewed 74 week(s) ago
Comfortable, clean, spacious rooms, unfortunately there is no air conditioner.
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1 people find it helpful
Anggia P. L.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 79 week(s) ago
Not recommended in my opinion. The order does not match the application, the customer is like in a ball game because the receptionist gave the wrong room, told to go up and down the stairs! Please improve the service!
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2 people find it helpful
Accommodation's Reply
28 May 2024
Dear Ms. Anggi, Sorry for the problems that have occurred. We will try to provide the best experience in the future."
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Davi
icon-origin-TRAVELOKA
9.1
/10
Reviewed 81 week(s) ago
Saya booking online di tanggal yang salah. Itu murni kesalahan saya. Saya menghubungi hotel lewat WA dan menjelaskan situasinya. Untungnya pihak hotel tidak keberatan dengan permintaan mengganti tanggal check-in saya. Semua staff ramah, lokasi di tengah kota, sarapan juga oke, view dari ruang makan juga bagus, bisa terlihat danau di kejauhan, ada tempat parkir juga. Bantal lunak, air shower tidak merata, dan tidak ada tisu toilet. Mohon menjadi perhatian manajemen supaya semakin baik dan maju 👍
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2 people find it helpful
Faisal
icon-origin-TRAVELOKA
10.0
/10
Reviewed 84 week(s) ago
The hotel staff are friendly and polite when serving customers.
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1 people find it helpful
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Novita S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 101 week(s) ago
The safest hotel in Takengon. Security & CCTV 24 hours. Very very very good. Will often stay at this hotel.
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1 people find it helpful
Accommodation's Reply
23 Dec 2023
Thank you, Madam, for visiting Fairuz Hotel. If you go to Takengon, don't forget to go to Fairuz Hotel.
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Rizky F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 102 week(s) ago
Recommended, the hotel is clean and in an urban area. Close to minimarkets and food, also close to Al Abrar Mosque 👍. Thank you.جزاكم الله خيرا
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1 people find it helpful
Accommodation's Reply
23 Dec 2023
Thank you Mr. Rizki Fajar for your trust in staying at Fairuz Hotel.
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