We stayed here as a family and absolutely loved it. The location is great for exploring Milan, and the setup feels more like a serviced apartment than a hotel. After several long travel days, it was so nice to come back to a place that felt like home. The apartment was clean, modern, and well-equipped, with everything we needed — even laundry facilities, which is a big help for longer trips. It gave us the comfort and flexibility we were looking for, especially when traveling with kids. Highly recommended for families or groups who want a convenient, home-like stay in Milan.

I booked a “superior” apartment (bedroom + sofa bed) in Milan, specifying that the sofa bed needed to be ready because I was traveling with my niece. On arrival, the sofa bed was not prepared. Despite multiple calls and WhatsApp messages, the property failed to fix it. At one point, they even falsely claimed that sheets had been delivered, which was not true. We had to improvise ourselves to sleep comfortably. Communication was chaotic and ineffective. Despite having a phone number and WhatsApp contact, no one took action, and apologies were repeated without results. I even had to personally find a housekeeper to resolve the issue, who confirmed she had never been informed by the team. Breakfast: there is no on-site breakfast, and the property does not communicate this in advance. Guests can only use two partner locations: Don Bistro (1 min walk): cozy and friendly, but breakfast is very limited (2 croissants, 1 hot drink, 1 juice per person). Not enough for a full morning, requiring extra purchases. Farini (7-8 min walk): bakery/pastry style, extremely slow service (25-minute wait), poor welcome, and some guests left without finishing. Rooftop: marketing photos are misleading. The rooftop is not accessible for guests; during our stay, access was refused due to a private event. Location: excellent. Overall, the property fails in service, communication, and guest support. Marketing is misleading, promises are broken, and requests are ignored despite multiple exchanges. I am extremely disappointed and expect compensation. I will not return.

This is the way that companies should be run!! Bob does not charge for using the laundry facilities, using irons and looking after your bags, there are fun things in the rooms like Polaroid cameras and no one is there trying to find every conceivable way of removing you from your money. I had questions about minor issues which were answered within minutes. Nothing was too much trouble. To be honest, one of my question was on the app so if I had looked a bit harder I would have not had to bother asking! If you want to stay in a place where you are trusted and treated like adults, where you can use free washer and drying machines, you can help yourself to more towels, coffee and where you turn up and your app Is the key so you don’t deal with anyone, then I would 100% recommend staying here. Brilliant place, quiet, clean and within a few minutes walk of Duomo and Navigli, 5 minutes walk to the nearest Metro station which is on M2 so you are straight from the Central Station. I’ll be back!

I loved our stay at Bob W apartment. I met the manager and she was so kind and helpful. Definitely we'll come back. The location is just amazing! You can do everything walking and get easily to the subway. I highly recommend them.