We had a disappointing honeymoon stay at Fairmont Taghazout Bay.
Firstly, the woman who checked us in couldn't have cared less that we were on our honeymoon. In fact, she upgraded us to a pool-view room located right next to a very loud three-day wedding celebration. Our room was adjacent to the outdoor wedding venue.
We didn't complain during the first two nights despite the loud music. However, on the third day of the wedding, the pool was closed for a private event, and our room felt like part of the party because the noise was so overwhelming. We finally raised the issue, as we felt this was unacceptable. The staff moved us to a sea-view room, which was a relief, but it was not something we wanted to deal with during our honeymoon.
Our initial plan was to check out and move to a different hotel, but I came down with food poisoning, and we had to extend our stay. Unfortunately, another wedding then booked the entire beach decking area for a private event. The group was already playing loud music on the decking the day before the party, and no member of staff asked them to keep the noise down for other guests. We were told the beach party would finish at 9:00 p.m., but it continued until 11:00 p.m. and only stopped after we called reception to complain.
In conclusion, this hotel does not seem to care about its guests when private events are taking place. Areas like pool and beach can be blocked for an entire day as it can be booked for private party which I think is very unfair for paying residents. Party attendees are allowed to make as much noise as they want, wherever they want. The breakfast area also felt as though it had been reserved exclusively for them, as they completely took over the space. The staff did little to manage the situation or ensure that other guests felt comfortable and relaxed.
Unfortunately, choosing this hotel was the worst decision we could have made for our honeymoon getaway. We were looking for a calm and relaxing beach holiday, but Fairmont seemed unconcerned about whether its guests were happy and able to relax. There was no special honeymoon treatment and no meaningful compensation, other than a simple "thank you for your feedback" and an apology.
The only positive aspect of our stay was the hardworking staff at the breakfast, beach and pool, especially Mehdi, who went out of his way to help find my lost sunglasses. In contrast, the reception team did not appear to make much effort to assist.
We will never stay here again, and I would not recommend this hotel to anyone looking for a peaceful and relaxing getaway.