Check-in was a hassle. After lugging our luggage to this hotel, we were confused on how and where to check-in because there were no desk or person in sight. Luckily, we ran into housekeeping on a random level of the building while searching for a check-in desk. She kindly directed us to another hotel for check-in. I walked over and checked-in, but the detour was mostly an inconvenience. And on route to check-in at their sister-location, I passed people using hard drugs on the street in an area that reeked of urine. I will say I was very shocked and overall disappointed with this experience. After all of this, we finally entered our room which was as described. However, the walls could use some upkeep because they were very dirty. Lots of wear and tear on the walls, in the shower, and on the couch. Overall nice room but could use some extra love. I like staying in rooms that look untouched and very crisp and clean. Aside from the room, the hotel was in a great location, which we loved.