The hotel facilities are rooms and very nice, also the spa service and staff is amazing. However, and it’s a pity, friendliness and kindness of reception staff is very poor. It was like two worlds, hotel itself pretty nice but during check in the athnosphere was like checking in a 2 star hotel in Istanbul downtown. For such nice hotel and high price the experience should be complete, they need to train or change the staff at reception to be at the same level of the rest of the hotel. I might come back but got a “sweet and sour” feeling.