Una atención excelente y una experiencia inolvidable.

Staff were very courteous and helpful. Room was great. Hotel is not close to city centre but they will provide a complimentary shuttle to the sister hotel in city centre. Only negative was the bathroom needs some maintenance, not up to the quality of the room.

Room very clean and quiet nice and comfortable The staff were very friendly and very helpful.

Very good service

The rooms were clean, the staff was friendly and the breakfast buffet had a great selection. The hotel is located in New Aswan, a lot of the tour companies will not pick you up. However, the hotel offers a free shuttle to their sister hotel in Old Aswan for free. Overall, a really good experience.

Good

I stayed here for one night and i had such an enjoyable stay!! The room was perfect and the staff are so friendly, especially eslam he treated us so well I would definitely come again!! they also gave us breakfast as we had an early tour and we would have missed the breakfast provided.

Our stay was excellent and friendly. We will recommend this hotel to friends and family.

friendly people

A beautiful new hotel. Great facilities and the staff are fabulous

I enjoyed my stay at The Marina Aqua Park Hotel, the room was comfortable and clean, and the staff was very friendly. Also there is a waterpark in the back of the hotel, we didn't get to use it since we went in December, it seemed closed, there was a chair blocking the slide. It is very quiet around the hotel, which we was a great contrast to the hustle bustle we experienced in the other cities. The area around the hotel is still undergoing development and construction, so for food options nearby, there were none. There's a small grocery store that is a couple of feet away but that's all. We ate at the hotel restaurant, which was delicious, we also loved the wait staff. The hotel does provide a free shuttle that will take you to Old Aswan to their other hotel, and then a shuttle back, so we got to explore the other side of town. I would definitely stay here again, and maybe the next time we visit the mall/restaurants and other places will be finished building, so we can explore this area more.

Room service was appalling. Waited 1hr 20min for burger & Fajita. Bathroom shower leaked water everywhere. Shower curtain 30cm too short! Hotel needs refurbishment. Staff brought complimentary fruit plate at midnight!

Un hotel para pernoctar y dedicar el día a excursiones. Las habitaciones son ENORMES, y tienen todo lo necesario para estar muy cómodo. El staff es muy atento y la relación precio calidad es excelente. No recomiendo el desayuno. Es su punto débil. Recomiendo este hotel con las condiciones mencionadas

Good place to live. Super friendly stuffs. Just one problem is its location. You will get charge more for every tour in Aswan.

The place, the location, the service, the rooms, the food and the staff were excellent!

Amazing stay. The staff and management are brilliant. They are always there to help us. We arrived late in Aswan city so they give us free private transfer from Aswan city to Aswan Aqua park. The staff is very friendly and geneuinely there to make ur stay brilliant. They booked us private tranfer to Phelis Temple and cruise from Aswan to Luxor. Awesome and thankyou to both staff and management of Citymax Aqua park and Citymax Aswan City for making this holiday more special.

As my heading states, Citymax is a comfortable, clean hotel at a reasonable rate. It is situated outside the city but on the upside, it is closer if you wish to visit Kom Ombo on the way to Luxor. I would definitely stay there at any time in the future. On a personal note, I have tried to reach the management on two occasions to follow up on a lost and found item but have not received any response.

Nice clean rooms. Amazing staff very helpful big thanks to Mahmoud

Someday this will be a nice property but not today. The staff was extremely polite and I really wanted to like this place but originally I was placed in an external entry “pool view” room on the ground floor. However Nothing mentioned that most of the park was still under construction and what was open didn’t appear safe to swim in (lots of bugs floating on top of the water. I could have dealt with not using the pools that but my original room had a broken TV and bugs surrounding the odd smell near the toilet. I asked to move and was relocated to a different room that was SIGNIFICANTLY better on the interior second floor. This property is in “New Aswan” which is no where near any services (literally nothing). The property does not serve alcohol so you would Have to pay for a 35$ ride into town to get basic necessities. The hotel does have room service and the food was great. Again I had no quarrel with the room I ended up in but was shocked they even attempted to put me in the original room which was clearly not ready for a guest stay. This property did have the best wifi I experienced in Egypt but it was probably due to the small number of guests staying there which freed up bandwidth.

Nous avons voyager avec nos deux enfants, à notre arrivée : il n'y avait pas de lit pour eux dans la chambre mais uniquement un lit double. Nous avons été ensuite surclassé. Les piscines étaient fermés, les extérieurs n'étaient pas nettoyé de sorte que sous 30° nous n'avons pas pu en profiter. Le restaurant sur place est à éviter .. Totalement décu.