Turns out, this is affiliated with Travelio but in the name and description there is absolutely no mention of being affiliated with Travelio here. - Info is not synchronized in apps and Travelio. I don't know where to contact because the number listed doesn't help. - After the booking was very bad, I was confused about where to contact. It turned out that after meeting, the agent tried to contact me via Travelio, but there was no incoming chat. Even the message feature wasn't there in my app. - I waited more than 2 hours without any clarity. - The room was incomplete and not ready. There is no modem even though the status at Traveloka has free wifi. - The room is dirty, the floor is still dusty. - The electricity token is not ready. - Until 6 pm the customer has not enjoyed the room because electricity is not yet available. ) but CS on Instagram DM helped find an agent who took care of my room. - I appreciate the agent's efforts. He was willing to go back and forth to find an available modem until he returned to the office building. Although the modem is useless because the connection is very bad. The availability of Travelio in my experience here was really disappointing. The system needs to be repaired urgently.