I booked a ticket on behalf of someone else and I also paid a deposit. Because the name of the person staying with the booking name is different, Travelio doesn't want to return my money because Travelio's negligence doesn't ask for the guest's KTP according to what I instructed. Try to imagine how much people's money has been taken without rights by travelio. Strange. They only want money, if there is a problem, they are released from responsibility.