Overall Ratings & Reviews Best Western Plus Amarillo East Hotel

Booked a king room. When we arrived after a very long road trip we were given a double queen and told that we could not change it because we booked thru Expedia. First time that has happened to us in years of travel. Very disappointing.

A few fast food restaurants near the hotel. All within walking distance. Very close to the freeway so access is easy. Road noise is minimal.

The service was great! We liked that breakfast was included. The room was overpriced.

So we arrived around 9pm after 12 hours of driving. No one was at the counter. After waiting about 10 minutes, I called their number online and asked if someone could please check us in bc we have been waiting! She says she will be right there. After about 3-4 more minutes, she finally arrives. She has this look of irritation like we were an inconvenience to her!!! She also had somewhat of an attitude. Well we get to our room for 5 people, like I paid for, and had only 3 towels. I had to go back down to get towels. There were also cleaning supplies left on the counter in the bathroom. The bathroom door not only doesn’t lock, but it doesn’t shut all the way, so you have a 2 inch gap allowing anyone walking by the bathroom door to see inside. For the price for this hotel, you can find something much better.

The hotel was not as clean as we are comfortable with. Shower did not appear to be thoroughly clean and the pillows were not even full sized pillows but rather small lumps of stuffing.

Nice hotel

We had 18 people in 5 rooms and everything was flawless. Would highly recommend.

Checked in and got my key within minutes. Room was clean and no issues.

Nice place

This is a great location--on the outskirts of town, and literally a stone's throw from I40. Despite that proximity, the room was very quiet.

We were never told we could not leave our small dog in room in her cage. When we went out I got a text saying we had to go pick her up or they would call animal control to remove our dog. We have stayed in a lot of hotels, this is the first one who did that. I was also charged for a water and a Pepsi to my room. I had bought 2 waters at different times but had paid cash for them. The manager didn’t seem to really care to find out who had charged them to my room, just that they had to be paid. So I will never stay at that location again.

Busy place but quiet enough for a single night. Breakfast offered the regular items one expects. They did have a latte machine which was good. Easy freeway access too!

Hotel was nice and clean . The beds were comfortable

Wasn’t very clean and beds were uncomfortable.

We were very pleased with this property, very nice and helpful staff, close to many restaurants, nice rooms, very spacious, would stay again..

Clean, quiet, and comfortable.

They just take to long to give me the room

We were thrilled to end our day in a clean hotel, with comfortable beds, and a giant bathroom. The staff was friendly and helpful. Breakfast was delicious!

Hotel was clean and the staff was very friendly and helpful.

Decent price but I will spend more and stay somewhere else when I return to Amarillo.