N***i
Transit
8.5
/10
Reviewed 1 week(s) ago
Keep improving the best service, because it is a bit noisy on the 3rd floor with music and people's voices.
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Cordex Hotel Medan
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Overall Ratings & Reviews Cordex Hotel Medan
Traveloka (832)
8.8
Very Good
From 832 reviews
Provided by travellers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about Cordex Hotel Medan
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Distance to City Center (80)
Staff Friendliness (72)
Bedroom (65)
Ambiance (57)
Accessibility (56)
Bathroom (55)
Surroundings (54)
Check-in/out Time (43)
Wifi (39)
Hotel Area (39)
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Traveller Reviews Cordex Hotel Medan
Number of reviews per page
20
40
Customer reviews
Z***o
Business
8.5
/10
Reviewed 3 week(s) ago
It's quite good and the staff is friendly. It's just a bit unresponsive when it comes to cleaning requests; you have to remind them once or twice before they start cleaning. The bathroom water is actually clean and clear, but sometimes there's a slightly unpleasant odor coming from the shower and sink water. The sink water still has a slight metallic smell.
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Accommodation's Reply
21 Sep 2026
Dear Valued Guest, This is a message from Cordex Medan Hotel. Thank you for taking the time to share your negative experience with us. We sincerely apologize that your experience did not meet your expectations. We deeply regret this and will address your complaint immediately. At Cordex Medan, we are committed to providing the best possible service experience for all our guests. Therefore, your feedback is extremely important to us, and we will take steps to rectify any shortcomings to prevent such incidents from happening again in the future. Thank you again for your valuable feedback, and we hope to serve you and see you again in the near future with an even better experience. Sincerely, Operations Manager
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Herry N. I.
Business
9.1
/10
Reviewed 4 week(s) ago
Hotel staff is ok, suitable for business traveling.
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Accommodation's Reply
10 Sep 2026
Dear Mr. Herry N, Sincerely yours, from Cordex Medan Hotel. Thank you so much for your wonderful experience and valuable feedback. We are delighted to hear that our services and facilities met your expectations. Our entire team is happy to assist you with any requests during your stay at Cordex Medan. Thank you again for your positive review, and we look forward to seeing you again soon. Sincerely, Operations Manager
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mr
muhammad r.
Staycation
9.4
/10
Reviewed 6 week(s) ago
The staff and cleaning service are very friendly. Highly recommended for business trips and family vacations.
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Accommodation's Reply
29 Aug 2026
Dear Mr./Ms. Muhammad, Greetings from Cordex Medan Hotel. Thank you very much for your positive experience and valuable feedback. We are delighted to hear that our services and facilities met your expectations. Our entire team was happy to assist you with all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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S***N
Business
5.0
/10
Reviewed 7 week(s) ago
The room is leaking, uncomfortable, not according to the room we chose.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, This is a message from Cordex Medan Hotel. Thank you for taking the time to share your negative experience with us. We sincerely apologize that your experience did not meet your expectations. We deeply regret this and will address your complaint immediately. At Cordex Medan, we are committed to providing the best possible service experience for all our guests. Therefore, your feedback is extremely important to us, and we will take steps to rectify any shortcomings to prevent such incidents from happening again in the future. Thank you again for your valuable feedback, and we hope to serve you and see you again in the near future with an even better experience. Sincerely, Operations Manager
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D***a
8.8
/10
Reviewed 7 week(s) ago
Everything is okay, there are just a few minuses, but everything is okay.
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1 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest, It is with great pleasure that we at Cordex Medan Hotel express our deepest gratitude for your positive experience and valuable feedback regarding our hotel. We are delighted to hear that our services and facilities met your expectations. Our entire team is committed to attending to all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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M***l
8.5
/10
Reviewed 7 week(s) ago
For a very strategic location in the city center, everywhere can be closer.
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1 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest, It is with great pleasure that we at Cordex Medan Hotel express our deepest gratitude for your positive experience and valuable feedback regarding our hotel. We are delighted to hear that our services and facilities met your expectations. Our entire team is committed to attending to all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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YF
Yulia F.
10.0
/10
Reviewed 8 week(s) ago
It's good enough for a stopover, even if it's a short one.
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2 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Ms. Yulia, Sincerely, from Cordex Medan Hotel. Thank you so much for your wonderful experience and valuable feedback. We are delighted to know that our services and facilities met your expectations. Our entire team is happy to assist you with any needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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nh
nur h.
9.7
/10
Reviewed 8 week(s) ago
I've been here four times and never been disappointed. But I hope the Cordex at Guru Patimpus will have a bar and restaurant in the future. That way, if you want to hang out at the bar or enjoy breakfast, there'll be more variety. Overall, it's a top-notch hotel at an affordable price.
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Accommodation's Reply
13 Aug 2026
Dear Mr. Noor Ech, Sincerely yours, from Cordex Medan Hotel. Thank you very much for your wonderful experience and valuable feedback. We are delighted to hear that our services and facilities met your expectations. Our entire team is happy to cater to all your needs during your stay at Cordex Medan Hotel. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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Y***s
10.0
/10
Reviewed 9 week(s) ago
The staff is friendly, the food is delicious.
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1 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, It is with great pleasure that we at Cordex Medan Hotel express our deepest gratitude for your positive experience and valuable feedback regarding our hotel. We are delighted to hear that our services and facilities met your expectations. Our entire team is committed to attending to all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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lucky h.
8.5
/10
Reviewed 10 week(s) ago
Comfortable and nice rest, and strategic location.
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1 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Lucky H, Greetings from Cordex Medan Hotel. Thank you so much for your wonderful experience and valuable feedback. We are delighted to hear that our services and facilities met your expectations. Our entire team is happy to assist you with any requests during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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r***y
8.3
/10
Reviewed 10 week(s) ago
Great, clean rooms and not many rules.
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Accommodation's Reply
04 Aug 2026
Dear Valued Guest, It is with great pleasure that we at Cordex Medan Hotel express our deepest gratitude for your positive experience and valuable feedback regarding our hotel. We are delighted to hear that our services and facilities met your expectations. Our entire team is committed to attending to all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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l***y
10.0
/10
Reviewed 10 week(s) ago
The hotel is small but comfortable and nice. The rooms are nice and comfortable. I'd stay again.
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2 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, It is with great pleasure that we at Cordex Medan Hotel express our deepest gratitude for your positive experience and valuable feedback regarding our hotel. We are delighted to hear that our services and facilities met your expectations. Our entire team is committed to attending to all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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IZ
Iskandar Z.
Leisure
9.7
/10
Reviewed 11 week(s) ago
The check-in process was hassle-free and the service was good.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Iskandar C., Cordex Medan Hotel would like to express our deepest gratitude for your positive experience and valuable feedback. We are delighted to know that our services and facilities met your expectations. Our entire team is happy to cater to all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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BOY A. S.
Leisure
9.4
/10
Reviewed 11 week(s) ago
I stayed in room 207. It met my expectations. I definitely would like to stay again and recommend this facility. Oh, the smart TV in this room didn’t work well. The WiFi was connected yet nothing can be accessed. It said the connection was limited.
3 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Mr. Boy A.S., With our deepest respect from Cordex Medan Hotel, we sincerely thank you for your positive experience and valuable feedback. We are delighted to know that our services and facilities met your expectations. All of our staff were happy to assist you throughout your stay at Cordex Medan Hotel. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Managing Director
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BY
Bernadus Y.
9.4
/10
Reviewed 14 week(s) ago
The hotel's location is strategically located in the city center. The price range is very competitive and affordable. The place is clean, but the water has a slight odor, so please pay attention to the quality. Overall, it was very pleasant. The staff was friendly, and check-in and check-out were quick and easy. Trip will continue to be the hotel of choice for future visits to Medan.
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2 people find it helpful
Accommodation's Reply
07 Jul 2026
Dear Mr. Bernadus, Sincerely, Cordex Medan Hotel. Thank you for taking the time to share your unpleasant experience with us at Cordex Medan Hotel. We sincerely apologize that your experience did not meet your expectations. We deeply regret this and will take immediate action to address your complaint. At Cordex Medan Hotel, we are committed to providing the best possible service experience for all our guests, therefore your feedback is extremely important to us. We will take steps to rectify any shortcomings to prevent such incidents from happening again in the future. Thank you again for your valuable feedback, and we hope to serve you again in the near future with an even better experience. Sincerely, Operations Manager
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R***s
8.5
/10
Reviewed 14 week(s) ago
The check-in process was easy and fast, the staff were very friendly and helpful.
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest, It is with great pleasure that we at Cordex Medan Hotel express our deepest gratitude for your positive experience and valuable feedback regarding our hotel. We are delighted to hear that our services and facilities met your expectations. Our entire team is committed to attending to all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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S***a
Transit
10.0
/10
Reviewed 14 week(s) ago
It was a really comfortable stay here. The room was clean, the bathroom clean, the shower hot, and the air conditioning cool. If you want to go to Podomoro Mall, you're just a short walk across the street.
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1 people find it helpful
Accommodation's Reply
07 Jul 2026
Dear Valued Guest, It is with great pleasure that we at Cordex Medan Hotel express our deepest gratitude for your positive experience and valuable feedback regarding our hotel. We are delighted to hear that our services and facilities met your expectations. Our entire team is committed to attending to all your needs during your stay at Cordex Medan. Thank you again for your positive review, and we hope to see you again soon. Sincerely, Operations Manager
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ar
andi r.
9.4
/10
Reviewed 15 week(s) ago
Overall, it's good, but the bathroom water smells like groundwater. Maybe next time it'll be better.
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1 people find it helpful
Accommodation's Reply
07 Jul 2026
Dear Mr./Ms. Andy R., Sincerely yours, from Cordex Medan Hotel. Thank you for taking the time to share your unpleasant experience with us at Cordex Medan Hotel. We sincerely apologize that your experience did not meet your expectations. We deeply regret this and will take immediate action to address your complaint. At Cordex Medan Hotel, we are committed to providing the best possible service experience for all our guests, and your feedback is extremely important to us. We will take steps to rectify any shortcomings to prevent such incidents from happening again in the future. Thank you again for your positive feedback, and we hope to serve and see you again in the near future with an even better experience. Sincerely, Operations Manager
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T***i
7.5
/10
Reviewed 17 week(s) ago
The bathroom water smelled like a ditch and was unsuitable for bathing. The pillowcases were black, and the air conditioning was too noisy.
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, This is a message from Cordex Medan Hotel. Thank you for taking the time to share your negative experience with us. We sincerely apologize that your experience did not meet your expectations. We deeply regret this and will address your complaint immediately. At Cordex Medan, we are committed to providing the best possible service experience for all our guests. Therefore, your feedback is extremely important to us. We appreciate all your constructive criticism and suggestions, and we will work to rectify any shortcomings to prevent such incidents from happening again in the future. Thank you again for your positive review, and we hope to serve you and see you again in the near future with an even better experience. Sincerely, Operations Manager
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Number of reviews per page
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