Overall Ratings & Reviews Prime Residence New Cairo

The room was comfortable and very nice . The problem was with no easy access for carrying the luggage. No automatic doors

Very professional and polite staff. Excellent service.

Great customer service.. very clean The only problem with the place too far from downtown.

There are two buildings of the same residence. The one in the pictures is the new one with higher standards.

Thank you very much. I liked the stayed there.

The location is in a neighborhood with no shops, restaurants, or cafes.

Overall, the stay was very good. However, I believe the place lacks some basic amenities, such as an oven, a toaster, and a hairdryer. We requested a hairdryer, which was provided the next day, but it was collected again the following day. The highlights of the place include the exceptionally friendly staff, especially the receptionist Mohamed, as well as its cleanliness and safety. Additionally, the location is excellent, situated in a lively area close to malls, restaurants, and other amenities.

It was amazing

We were sooooo scared to stay. The receptionist was scamming us, no security measures, upon arrival, we noticed a significant lapse in security, room keys were easily accessible. This creates a serious safety risk for guests and their belongings. Toiletries Missing/Insufficient: There were no toiletries provided in the room except one hand soap that is used for everything, which was highly inconvenient Noise Insulation: The room lacked proper insulation, making it difficult to rest. Even minor sounds from outside were clearly audible, including barking dogs, which disturbed the quiet ambiance expected in a hotel setting. We wanted to cancel because of feeling unsafe in the first place and unluckily the policy wasn't flexible. Then something came up with the third traveller and things got more complicated. The staff lied to us about expedia not wanting to cancel our stay and they mentioned they agree on partial refund which created a mistrust This property is not convenient by all means

Excellent all around except the gym equipment was dated and some needed repair.

The studio was clean and organized; the staff was friendly and helpful

The room is big and clean, the facilities are very kind for helping

Everything went very well, I will always book with them another time

Safe and clean, but stay in a hotel will be better for solo travelers

Was hesitant at first but the people we run this hotel are one of the nicest people out there. Helped us with anything and everything we needed to have such a pleasureable stay. Shookren

I had a wonderful stay at Prime Residence. The location was just perfect. The studio was clean and had everything that one could require. The staff at the reception was very friendly and helpful. I was there to attend a conference at the American University in Cairo (AUC). I later found out some of my peers from the conference were also staying at Prime Residence. There was a nice rooftop terrace for us to sit and have a nice chat in the evenings. The Point90 mall was a 5 mins walk, which has great places to eat and shop. For transport Uber worked brilliantly. However I would recommend to download numbers in Arabic as the car number plates are in Arabic numbers and letters. Overall I had a great stay and loved how warm and friendly Egyptian people are.

Nice and friendly staff Muhamed was really helpful .. the mall is a 3 minutes walk

We enjoyed our time here - it was clean and felt safe, with 24hr security onsite. There is a roof terrace for all to use (although this could do with a little TLC). The front desk attendants were friendly and very helpful - they helped us a great deal with translation when trying to arrange delivery of our delayed luggage. We would love to return for another stay someday.

The property was in a great location and staff are all friendly and accommodating. You get a full suite with all the things you need your stay. A great option for those who need to stay close to the university. Thanks again.

Modern facilities with kitchen and laundry in the apartment. We booked a