.

Staff were great, the hotel was modern and clean, and it had everything we needed.

Very disappointing. Was told at check-in that breakfast was either buffet or we could order off the menu. Next morning we went to the restaurant to order a small breakfast and were told we could not - it was the buffet or nothing. They said we could go to the bistro/bar for a light breakfast. We went there at 9:40am and the sign at the entrance said they didn't open until 11am. Then went to the front desk and they said it was open and serving food. Went back into the bistro/bar and talked to the bartender, and she said they were serving drinks but no food. Then back to the front desk person who said she would check, but we gave up after waiting five minutes. She then called us in our guest room to tell us the bistro/bar in fact was not serving food, but we could go up to the restaurant for coffee and a croissant. All of this took about 20 minutes. We gave up and went to a nearby restaurant. Just poor service, incorrect information, incorrect signage at the bistro, etc.

Lovely rooms and fantastic location.

Hotel ultra-modern - e.g. elevators can only take you to your own floor- detected by card key. We have junior suite, which is extremely nice. Bathroom has 2 vanities, shower and toilet separate. Large, comfortable, and thermostat works. 8'th floor (room 806) with great view. Parking under hotel - spaces plenty wide but aisles very narrow - hard to park. Dinner in hotel bistro was good, but like Switzerland, expensive compared to France. Hotel windows have automatic shutters that come down when the sun is on that side, to keep sun out. Dinner in the regular restaurant was even more expensive. Staff has been friendly and helpful. On 12/31, had plugged toilet - upgraded to room 1400, a full suite. Lots of space, great views. Hotel looks, operates and feels like 5*. Only miss might be the dining areas, which are somwhat plain, with no table cloths. Highly recommended. Would definitely stay here again.

The hotel is very nice with great service, especially at the bar and restaurants. The food was great with excellent breakfast. Sadly however the rooms are not cleaned properly with dusty surfaces and dirty floors. Our coffee mugs were wiped rather than changed and clean which made us really question the standards for housekeeping. Another big let down was the SPA - despite having a lot of potential it was unkept and also dirty at times. For example no towels or water available.

Good location. Specifically chosen for the car parking that I needed.

Convenient location for town and station. Comfortable rooms. Helpful staff.

Not good cleaning service. AC was not working, my room was too hot, couldn’t sleep

Clean everywhere, great breakfast, free BaselCard for tram travel

Great location. Staff were polite, welcoming and friendly.

Wonderful stay with lovely staff. Room was immaculate with fantastic amenities. Can’t fault this at all. Amazing stay and highly recommend!

Clean room. Helpful staff. Excellent location

All good.

Location is ok, close to the train station but a bit of a walk to the historic centre. Our room was spacious and sleek, beds comfortable, but toilet was very dirty at check-in, which was a bit of a shock. Fiddly high-tech controls in the room and lifts a bit of a nuisance. Nice service. Did not enjoy the food at the restaurant.

Clean, central and easy to get to Christmas markets. Transport links are great. Breakfast was amazing!

Staff are very friendly and helpful. Room is clean. Location is very close to SBB train station, very convenient

Great location, friendly staff, lovely room

Excellent

Clean rooms, great staff and top it off with a wonderful breakfast. Definitely recommend and very close to the main train station