Great stay

Great location. There is no lift so carrying luggage up steps was inconvenient. Also was there during a heat wave - hotel has no AC

Fantastic staff and clean rooms.

Breakfast was great with a good choice of cold and cooked food.

Nice hotel, reception area, restaurant and health club all good, rooms need a bit of updating though. Pool nice although mainly used for children’s swimming classes. Sauna and steam rooms good, long waiting time between when the jacuzzi automatically switches on. Restaurant meals excellent, breakfast not so great. Arrived an hour early and room was ready but could only go to it at that time if we were prepared to pay a £10 early check in fee! Which I felt wasn’t good customer relations, still did have an ok two night stay

There are many good things about this hotel and I would stay here again. My negatives were although the cooked options were good why does a four star establishment provide mostly tinned fruit at breakfast and yogurt in tubs. You used to be better than this. I also went for a swim at 6.30pm on a Friday to find that two thirds of the pool was taken by classes. I found that there is a list available for club members but not hotel guests. I could also have been informed as I went to get changed but instead sat by the poolside for a wasted 30 minutes and could not use the facility for exercise. Not surprisingly I was less than happy. This review is not to help travellers plan better but for staff to provide a better environment for those guests.

Really nice place to relax staff really helpful and it was just a nice experience

The carpet, bed frame, walls, and more were dirty. The bathroom sink, tiles and floor were cracked. It was grubby and disappointing. I’ve stayed here before and don’t remember it being like that. It was late when I arrived so I put up with it. Then I had a cleaner banging on my door before I had even got out of bed. I sent feedback after check in on the link I received and heard nothing so decided there wasn’t any point in saying anything to any staff - other reviews say similar things

The staff made me feel welcome as a solo traveller on a large busy hotel, and accommodated my bike which was amazing. Thank you

Quality was above what I expected for the price.

Overall experience was excellent. 👍

It was a comfortable stay.

All the staff were helpful The Breakfast area has a gluten free station with bread rolls etc and a designated toaster Shame they don’t get their sausages from Tesco as they are GF but they cooked me veggie ones instead which was lovely. The food on the Restaurant was amazing - I’m not usually one to rave over food but the Sea Bass meal was delicious Was unaware I had to pay £6 to park which I felt was a bit steep on top of the room

Friendly and helpful staff. Good food from resturant. Nice swim on morning of departure. Looking a bit worn and weird smell in bathroom but good clean comfy beds. We all slept well!

Very good hotel. Even more impressed when I got there. Staff were exceptional. Would defo stay again.

The hotel was OK, but for the price I felt the room was dated compared to other budget hotels. No air con in our room, light switch controlled ALL lights in the room, so no bedside reading light which is really annoying when there's two or more of you sharing a room. TV channel options seemed to be hit and miss. Other than that breakfast was good and staff were very helpful and pleasant. In terms of location it was ideal, but if I was less fussy about location there are probably better value hotels in Maidstone. Oh and you have to pay for parking, not a massive charge, but just include it in the bill, otherwise it just feels like an unnecessary extra cost that I don't think is well advertised when booking

The hotel was good family room was excellent no air conditioning unfortunately, we stayed but it was a heat wave was a bit uncomfortable at night! Breakfast was good and so was the pool facilities

Plenty of parking. Family rooms for 5 people. Free use of the pool. Food in the restaurant was reasonably priced, tasty and had quick service.

The staff were very friendly and helpful during our stay. The fan in our room wasn’t working late in the evening, and it was very hot. The receptionist kindly brought us a spare fan, which we really appreciated—she was very understanding and helpful for our family. Breakfast was always delicious with a big variety of choices. The only downside was the changing room, which felt dirty because there was a lot of hair on the floor.

The room was so bad we checked out. The window frame was filthy covered in black mould, wouldn’t like to think how long ago it was clean. The beds seemed clean but everything else was marked and dirty. The walls, paint work, carpet,nets, bathroom. Every where just felt grubby. Most certainly not a 4 star hotel.