Overall Ratings & Reviews Heritage House Inn on Cape Cod

The ceiling was loud from the floor above

It was a little hard to find at first. A bit old and dated. A revamp would probably benefit it.

Yes

Nice property

Great location and value

Maintenance is severely lacking here. The smell in the room was horrid, and the ceilings are literally caving in. There should no way ever be a reason as to why I should be worried about upstairs guests when they shower. Why on earth is the upstairs tub leaking into my bathroom??? Nothing is soundproof, you can hear every door that slams and every footsteps upstairs, in the hallways, and our neighbors. It was overpriced for the experience and the only good thing about it is the location and parking. The furnitures paints are chipped and stained and made me question if we were in the right location. Will not be coming back and I wouldn’t recommend coming to this location when there are more comparable hotels around.

There was no one in office and there was no sign any where for check in . We kept on running around to find front desk and we were going and out from property around 8 pm like chicken without head . Finally in the end we went into confirt inn ( next property) and they checked us in. Otherwise this property was abandoned , room wasn’t bad but I am not happy and no one informed us before that we have to check in with Comfort Inn .

The only staff I saw was the front desk at the next door Comfort Inn, and she was fine. Room was nice enough, lots of cosmetic wear and tear, but functional. Great, convenient location.

The property was well kept but the room was just average but seemed clean. The room amenities were good.

There was no check in at the hotel and we had to go to the Comfort Inn to check in and for breakfast. The room was filthy and the only house keeping we received was clean towels.

The entire building reeked of mold , I have even notified the health department who are currently doing an investigation. My travel companions were able to transfer to the Nextdoor Comfort Inn and paid an additional $157 so they and their belongings did not reek of mold. There was not an additional room available to me & I did not realize how severe the IAQ really was in my room. Now I know as I fumigate everything that entered that room . Unfortunately, the hotel refuses to make any adjustments . But I’m disputing my room charge and hope I don’t get sick. Clean, well appointed , good breakfast and contaminated with mold. You’ve been warned!

It is close to Main Street and beaches

Nice location

Two days in a row my room wasn't cleaned. Also the door to my room stuck and I reported it three times and they failed to resolve the issue.

Comfort Inn graciously allowed us to use their outdoor swimming pool and enjoy a complementary breakfast the next morning. Mr. Miller the desk manager was polite and did a beautiful job making sure the food available at the breakfast was top-notch. I cannot complement him enough.

When I first arrived the room, halls, property, and amenities were great. On the 2nd day beds were shabbily made with covers just pulled over. We would have complained but there was a cable interruption that resulted in the Comfort Inn getting evacuated & fire trucks to arrive. We figured that our complaint was small compared to what they were dealing with. The 2nd day beds were not made at all, tables and sinks were not wiped and no coffee left behind. We complained to desk with pictures. The next day was fine. On Thursday, no one entered our room at all and wet towels were left on bathroom floor. Every time I went to desk, no manager was available, only desk attendants. We had plenty of pictures. Friday night, things were good after I had to retrieve towels, coffee, trash bags from the front desk on Thursday. I had to empty trash, put towels in the hallway. During checkout, I wanted to talk with a manager to discuss some type of compensation due to the poor housekeeping throughout the week. Again, no manager By the way, I am a Cleaning Inspector and account Supervisor for over 400+ accounts. I was more than disgusted with the housekeeping services! I still thing I deserve some type of compensation for dealing with the lack of customer service in the room concerning housekeeping. Your Chamber maids need to be retrained and held accountable. I also suffer getting cleaners, but my customers always get what they pay for immediately. Your Hotel wasn't cheap! We have more pics.

The property is not new and is showing some wear. If you are staying on the lower floor they seem to have a moisture problem and the rooms are very damp. Other than that, everything was good.

First room in building 600 had smell of mold and water was coming out of light on the wall. Went to front desk and they moved us to another room in building 500 - looked better but as we went through the door someone’s stuff was in the room. Went back to front desk and they gave us another room in building 500. It was ok but I wouldn’t stay there again and certainly wouldn’t stay in 600 building

Room was good. Key did not open the lock well. It was a real chore to get into the room. Front Staff was informed when I left. You have to check in at the Comfort Inn which was a little weird but ok.

This was a perfect place to stay! Close to restaurants, beaches, and the bus terminal. I was amazed at how nice the property was considering how reasonable the cost!!