Palace Hotel Mortlake

Explore Palace Hotel Mortlake
6.8
Pleasant
From 65 reviews
Cleanliness

7.2

Room Comfort

9.4

Service and Facilites

7.8

Traveller Reviews Palace Hotel Mortlake

Number of reviews per page
20
40
Top reviews
Colin
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room. Modern clean shared bathroom.
Liam
icon-Family
Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

One of the staff members was fantastic I think his name was Q. However the hotel decided to book in maintenance to be done at midnight, and had a jackhammer sound outside of our door and did not tell us. Eventually, after unplugging their machinery 3 times they stopped. Spoke to a staff member before unplugging the tools who was rude and inconsiderate. The pub itself had nice food except for the pasta
Read More
Xiao hong
icon-with Friends
with Friends
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

This hotel locates in a very nice neighborhood, bus stop and supermarket just steps away. Walk to the ferry terminal enjoying fantastic views on the way. Staff are very friendly. Bars and restaurant on the ground floor. Only not very convenient is sharing bathroom. But we managed well with it.
Brett
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Comfortable bed. Great staff and fantastic location. Felt safe and lots of choice for meals when needed. A mini bar fridge would really help to make the stay more convenient. We love cold milk for tea and coffee when we first wake and keeping food from spoiling. The next time we visit Sydney we will think about staying here as the ferry terminal is a short uber ride away. Quality cafes around and IGL across the road.
Read More
Tyla
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The room was very well maintained and the staff were lovely. The food was also amazing. Will definitely stay again some day.
Thomas
icon-Leisure
Leisure
2.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The room had broken slats and let in so much light i Couldn't get a good sleep. They wouldnt change my room nor offer a partial refund. Going through my bank to complete a charge back.
Giopre
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

It’s an old place. No hangers, limited supplies, no cleaning, limited parking
Ayendra
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

The accommodation and services is excellent. Their staff very friendly and amazing. Very highly recommended to his accommodation and I’m sure will stay in this hotel next time visit Thank you good people.
Lee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

My son and I stayed for the state of origin. The rooms were comfortable and neat, beers were delicious, staff were tremendous. We’ll definitely be back.
Ray
icon-Leisure
Leisure
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Very nice and value for money. My only complaint - and minor at that - was the room was a little stuffy, no fresh air as all windows were sealed. I’d be very happy to visit again. Ray
Jeremy
icon-Leisure
Leisure
6.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

As far as a pub goes its lively and popular, as far as a hotel i wouldn’t stay there again
Tony
icon-Leisure
Leisure
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Room shutters needed repair. Overall the facilities were fair for what they are and, whilst pretty noisy, the Palace represents good value. It’s an old pub so be realistic; don’t expect a quiet, modern experience. 3.5 stars.
Madyson
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

.
Harman
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

Very poor noice control , downstairs are pubs while everybody singing and chatting loudly even at approx 12:00 AM, room no curtain to shade corridor lighting, no dark environment for sleeping at all. What’s worse was the shower room, malfunctioning water tap , very firm and hard to rotate for temperature adjustment, imagine you are unclothed to bath while frigid water and keep adjusting water tap to the right temp for 10-15 mins, even you are rinsing your body, suddenly boiling water or sudden freezing water…. Think twice prior to placing order, the only thing satisfying were the price and easy off street free Carpark, while need to be shared with the bar which is frequently occupied
Read More
Isaac
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 136 week(s) ago

Expedia Group verified review

Was disappointed with cleanliness of room and bathrooms. There were stains in both carpet in room and bathroom tiles. Stayed 2 night out of 4 because bar downstairs was extremely loud until 12 am, the bed was literally shaking from the music, which was disappointing as i was not aware of that happening. Room was extremly warm despite being moderate temperatures and ceiling fan only worked on 1 slow setting. Very dissatisfied
Read More
Yvonne
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Rooms needed a bar fridge and a mirror
Lee
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

I wasn’t expecting the Ritz, but the property needs a good clean and refurbish. Start with the ceiling fans, just way to hot in the room
Freya
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Spacious rooms. No a/c, shared bathrooms a bit dated but what can you expect ! Lovely building.
Steven
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Clean basic rooms I would have liked a small fridge in the room.
Sanjay
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Place was not as advertised. While looks okay from outside, found bugs in room upon check-in and left immediately. When we confronted property manager, he promised a full refund but did not follow through when Expedia contacted him.
Number of reviews per page
20
40