Overall Ratings & Reviews Holiday Inn Express & Suites DETROIT - DEARBORN by IHG, an IHG Hotel

Their room key technology was down so the staff had to take us to the room for every time we came back to room. Inconvenience yes but they were very apologetic and courteous through it all.

Clean and nice staff

Clean, quiet and good breakfast

The place was very nice and clean

Great stay Everytime

It was satisfactory. I enjoyed the place.

I like that it a family friendly hotel. The location was near the expressway, easy commute from downtown to suburbs.

Upon arrival was given a key to our reserved room. Upon entering there was someone already residing in the hotel room with their things put on the desk. Went to the desk they gave us another room. This one we were later told wasnt even supposed to be available. We noted foil over sprinkler system, no drapes, and the fire detector was hanging off the wall. We came back from our concert just to be told that its been noted. The lady didnt even try to rectify the situation. So we spent the night with our room completely open windowed no privacy and safety conpromised in our opinion. To rectify the situation after yet again complaining to the manager was to grant us points towards a stay. No reimbursement and itll take 7 days for our 100 dollar damage deposit back. We are parents of 8 kids from indiana. We dont get out... the one time we do and it was awful and we felt conpromised and unheard. The points towards a next stay was a moot point because again we dont ever go out to use them. And they were going to charge us another damage deposit and could have knocked 70 dollars off the hotels prive for another night. Which even with that 70 it was practically cheaper using hotels.com vs going through the hotel with the 70 knocked off. Awful. Good breakfast, nice bathroom, comfy bed but compromised everything else. Even tried calling the front desk that night to bo answer but she was sitting there when we came down. Shameful.

Easy and simple to check in and out. Room was clean

Staff was very friendly every encounter. Rooms were clean, spacious and quiet. Breakfast had warm and cold options- it’s a hotel breakfast. The only concern was there were multiple car window broke out 3 out of the 5 nights we stayed. We kept everything out of our vehicles and did not experience this personally. I did not want to have to put this because the hotel and staff were so wonderful but I would want to know when reading reviews.

The 100 deposit is wild is it really that bad?

Nice place to stay for the price.

Muy limpio el personal muy atento el desayuno estaba bien muy bueno para familia s con niños

I wish they had a hot tub.

The staff was great in breakfast time was always someone cleaning making sure all the guests had a good breakfast the rooms are clean the pool was warm and clean overall I will stay here again

Great stay, great location. Close to many stores for convenience

Toilet was clogged upon arrival. “We’ll send someone up right away” 40 mins later we had to leave for a concert. Expected it to be fixed when we returned. After returning not fixed… 45 mins later finally got a new room. Neither one of the rooms had working blinds. Asked to talk to the manager at check out and she was “too busy”! Highly discourage staying here! I know I will never again!

Back door from parking lot lock did not work, The TV in lobby did not work & on Monday in the morning was problem with coffee other wise it was good stay.

Good staff