Overall Ratings & Reviews NEXT - Savoy Signature

**Unacceptable Experience with Ant Infestation and Staff Attitude** I recently stayed at the Next Savoy Hotel and was deeply disappointed by the experience. Over the course of three days, I repeatedly informed the hotel staff about an ant infestation in my room. Ants were crawling on the bed, floor, kitchen table, and kitchen area. Despite notifying them multiple times, the response I received was shockingly dismissive. One staff member openly admitted, "We get this complaint a lot, I’ll be honest there’s nothing we can do but clean your room again." This is unacceptable—repeated cleaning without addressing the root of the problem does not resolve the issue. To make matters worse, another staff member implied that we also have ants in our home. This insinuation was both offensive and unprofessional. As paying guests, we expect a clean and comfortable environment, not judgment or excuses. At a Marriott or Hyatt property we would atleast be offered a new room.

Most of the staff here were disinterested and unfriendly

The Hotel was excellent, the staff at Reception were very helpful as were the Cleaning Staff.

Beautiful hotel in gorgeous surroundings. Loved having pools, gyms, sev. restaurants & bars, garden across the street. If I return to Funchal I would choose to stay here again.

recently stayed at this hotel and appreciated its excellent location—very convenient to nearby restaurants, shopping areas, and key attractions. However, I was disappointed by the overall atmosphere. The staff did not come across as warm or welcoming, which affected the overall experience. Additionally, the pool appeared green, likely due to the yellow tiling, which was a bit off-putting. While the convenience of the location was a definite plus, the hospitality and maintenance could use improvement.

Amazing rooms and staff! Nice pool area!

Only stayed 1 night, but a very nice hotel

Beautiful site in a glorious area. Great breakfast buffet, and scenery.

Great hotel - breakfast is excellent and rooms very comfortable. Pool area also lovely and a treat to have sea access.

Fabulous location, with steps straight in to the sea. The views are amazing and the rooms were spacious, stylish and comfortable. The Pool side restaurant is excellent, with really friendly staff and great service. We will be back!

Staff very helpful, walkable to down town,would stay there again.

It was beautiful! A huge suite with 3 balconies! A separate large bedroom. Very eclectic. Cool!

Enjoyed my etay

Excellent location with excellent quality food and cleanliness. Ocean access and multiple pools is great. Would stay again.

This hotel ended up being such a shame as my girlfriend and I were so excited to go after seeing lovely pictures online. What we found there was not anywhere near as nice as advertised. The rooms were not cleaned properly and the kitchen area was incredibly dated. The main issue was that the air conditioning was awful which meant that I spent most nights sleeping on the sofa as it was the only area of the room which was not too hot to sleep. I complained to hotel management about this multiple times who did not resolve the issue. The lack of sleep seriously impacted our holiday.

We absolutely loved our stay in the ocean suite! Room was spectacular! The only criticism I could give is that the staff at the bar in both pool areas were quite unfriendly, and weren’t very pleasant in the bar areas. It wouldn’t put me off from staying again though.

Room layout not well thought out. Nowhere to hang towels, no shelf in shower to put shower gel, shampoo etc . Lighting very poor. No dressing table.

I don't have a bad word to say! About 20mins drive from the airport costing about 40euros in a taxi. The hotel was spotlessly clean everywhere. Excellent high quality food choices for reasonable prices. Staff were friendly and polite. Facilities were excellent. Plenty of sunbed arounds the pool with an adults only section on the 11th floor with amazing panoramic views. We were abit hesitant about the access to the sea area as its not a 'traditional beach' but the sea was so clear and non polluted also life gaurd warning flags in action. Approx 20min walk into Funchal city. 2mins up the hill from the hotel plenty of bars and restaurants serving variety of excellent food. Will definitely be staying here again and will recommended!

Super clean hotel, very pretty, friendly personnel and incredible terasse (and its access to the ocean) It feels safe and the view from our room (ocean room) was simply breath taking.

Wonderful accommodations. Clean, kind and super attentive. Highly recommend