Arrival - Ayse was on the front desk and she was warm and friendly , approachable and always ready to offer assistance, made phone calls on our behalf regarding lost luggage. Samit was also on duty at times and equally helpful. Both spoke quite good English. Rooms are relatively sound proofed from each other but not from the noisy restaurants on the street below which also meant that we could not open our windows. There was also a strong smell of cigarette smoke which may have come in via the air conditioning system ?? They offered to move us to the back of the hotel but the room would have been even smaller so we declined. Room sizes are as per description. Most unusual is that for a 5 night stay our bed linen was never changed yet each day we received fresh bath linen. Breakfast: offered a large cold selection with various jams, cheeses, meat, vegetables, cakes, one cereal and one hot selection which varied each day, more than sufficient.