Overall Ratings & Reviews Smartr Madrid Gran Vía Apartments

The property was older than the ones we staying at our other destinations. It wasn't in as good of shape. We were traveling with our 3 children and it was large enough for a family of 5. It was close to everything we wanted to see!

Convenient location. Great apartment for kids.

Property is in very good conditions and is very well located with many restaurants, shopping and site seeing close by.

Súper modern and very spacious! Great decor! Amazing views! Amazing location

Great location

I lived everything about the property. But we couldn’t check in on time because they forgot to send us the link to check in. They send us the link at 3:35 and normal check in time is 3 o’clock. They knew we were waiting but things went wrong. Next day water heater went out but they fixed it thankfully. Next day the internet kept going off and on and kept messing with the key link. So we had to get an actual key to open the door. Other than that loved the property and staff of the hotels.

Excellent property close y to everything

Great well equipped apartment. Very spacious and clean. Really close to San Bernardo metro.

Good property in a safe neighborhood, close the street from two supermarkets, clean and easy access

Lovely clean and spacious apartment in a great central location. Perfect for a family with two bedrooms and two bathrooms.

Great location and superb accommodation. Staff was so friendly and professional. I will stay in this same property in my next trip to Madrid.

It is super clean and very nice. It had air conditioning which was really nice. The apartment was super nice and I’d definitely recommend staying here

Excelente lugar para quedarse en familia! Me encanto que me respondieran rapidamente. No me gusto que tiene fotos de una terraza y fue uno de los motivos por el cual hice la reservacion pero el apartamento que elegi no tenia terraza segun me explicaron! Creo que travelocity deberia aclarar eso durante el proceso de reserva y pago. Me gusto lo limpio que esta el lugar, lo centrico que esta ubicado, al frente del edificio hay dos supermercados que hicieron nuestra estadia mas facil en cuanto a los desayunos. Me gusto lo facil que es entrar y salir sin miedo de que se te olvide tu llave! En fin si vuelvo a Madrid me quedaria en este lugar todas las veces que lo visite! Buena suerte y disfruten su estadia como yo y mi familia lo hicimos! Yo les doy un 100/100 ❤️❤️❤️

All very nice, apartment clean, area very central. Communication could be better, we didn’t get the link at the promised time to open the door but got there at the end.

The 2 bedroom apartment was very comfortable for our family of 5. Everything was still new and felt very clean.

I loved the location of this apartment. Walking distance to many places. Didn’t like that there was no room service unless you stayed longer than 7 days. And if you did stay longer than 7 days you had to schedule a service call. Not sure if this is required but the person communicating through what’s app with me kept on insisting to send them a picture of all of our passports when I had entered them when I first checked in. Not sure if it was a scam but I didn’t feel comfortable sending anyone a picture of our passport.

Team have terrible communication problem, they barely answer back. Check in was terrible since they didn’t send the building access codes in advance and they delayed the delivery of the flat until 5 pm while we were waiting in the street. They have Mr. Juan who is great in communication, and showed up the second day and saved our stay. Whiteout him, their communication is terrible!

Excellent clean property and friendly staff.

I had an absolutely wonderful experience staying at Smartr Hotel. The apartment was incredibly modern, cozy, and spacious – overall just fantastic! It was beautifully designed and had everything needed for a comfortable stay. The location was equally impressive. Situated on a charming street with plenty of cafés, bakeries, supermarkets, and more, it had a very local and welcoming vibe. It was only about 10 minutes away from Gran Vía, which was perfect – close enough to the city center, but just far enough to escape the crowds and noise. I will definitely rent this apartment again in the future and would wholeheartedly recommend it to friends and family. A true gem in the city!

Muy amplio el apartamento y con una gran terraza, totalmente remodelado y modernizado. Tuvimos una demora en la devolución del depósito en efectivo pero al final todo se solucionó