views were spectacular. Tallest building in Harbin with view of Ice and Snow Park, and Sun Island. Concierge had a long down top coat that he loaned me. All the staff was attntive and anxious to help.

Check in was fast and smooth. Staff was very professional and efficient . Everything was explained clearly and were very proactive in providing all necessary information . Room was fantastic but one flaw was when in the room if you are not on the hotel’s wifi, the phone signal is rather poor so that’s the only thing I would say that needs improvement .

Room is very big and has everything we need. Hotel staffs are very kind and helpful.

Very top quality hotel and friendly staff, my family’s first choice when traveling in Harbin. The manager and staff did a great job.

Great hotel, very friendly staff and excellent service, I had a good stay memories with my families here, my top choice in Harbin. My daughter likes here very much!

We’ve had such a wonderful stay — the staff were warm and helpful throughout, with a couple of them were especially kind and made our time in Harbin even more memorable. The room was clean and the breakfast were so well prepared.

Great hote and services. Definitely stays again and highly recommend.

It was amazing stay at The Ritz-Carlton, their service was top level. they clean the room and fill the bottle water couple times per day.

Absolutely 5 stars

Parking is an issue and not convenient.

Amazing view

Our family enjoyed 7-day stay at The Ritz-Carlton, Harbin. Front desk manager Andy was super nice, helpful and informative, recommended lots of good restaurants and site-seeing places. Head Chief Emily and Restaurant manager Sunny were very caring, and looked after all our needs; restaurant intern Mary and Javis were working very hard and always with smiles. House keeping Yuanyuan Liang did great job in cleaning our rooms. We appreciate all their care and attention. We would return to The Ritz-Carlton Harbin for our next Harbin visit.

One of the best renovated Ritz, price is low compared globally, view of the River is great, not walkable,need taxi all the time.

good clean

New construction with nicely decorated rooms, upscale furnishings. Staff is very helpful. Super location, overlook the city and the Songhua River.

The staff, rooms and breakfast buffet at the Harbin Ritz are spectacular. A very comfortable place to stay in Harbin and be indulged by attentive, but not cloying, staff. Pricey, but worth it.

excellent staff

I never thought that Harbin would have this high standard hotel considering people in this area tend to be very casual. Front desk, housekeeping team, even breakfast are all just amazing. They have fresh juice, really fresh ones, and they're healthy and delicious!!!

Beautiful establishment. But the service just very diffident from other countries ritz Carlton. No eye contact, no say hello. I guess because of the hotel customers are very rude to the employees, so it lowers the employee’s standards. Very rude customers, no one respect waiting lines, no excuse me, no thank you. Smoking at hall way right outside of my room. I actually feel sorry for hotel staff who dealing with those rude customers daily. Terrible.

Gran hotel, habitaciones muy confortables, hablan muy poco inglés como en toda China