6.2
Pleasant
From 202 reviews
Cleanliness

6.4

Room Comfort

5.8

Location

8.0

Service and Facilites

6.8

Traveller Reviews The Brunel

Number of reviews per page
20
40
Top reviews
Elaine
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great selection at the bar , fabulous chef , bedrooms very clean and lovely comfortable bed , not a lot of power in the shower , room a bit tired . Overall a good stay
Anthony
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Small car park b
Rebecca
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Having contacted the hotel specifically to ask if someone is
Alan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Bathroom in need of repairs bath panel coming off at one end toilet seat wrong size.towel rail missing music from bar too loud could hear it in our room
Gavin
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

New management team had just taken over the accommodation but they were very friendly & helpful & quickly sorted out some minor issues. Room was very clean & comfortable.
Craig
icon-
6.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The bar itself and the staff - good. Breakfast - None Room - No soap. Heaters - Very noisy Couldn't get out of my room. It took me 45 minutes when a lady walking past the hotel helped me..
Venus
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

It was an old building with worn-out furniture. The toilet was dirty, and the mattress was old and unclean. The service and staff behavior were good, though. I think the place was expensive for what it offered. The hot water worked well.
Robert
icon-with Partner
with Partner
6.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Room we stayed in was comfortable but tired, weekend music was loud but finished at 11pm, staff could not do enough for you unfortunately we stayed while a manager change over so no food available, little cafe next door claires kitchen is recommended, nice micro pub down high st, the Brunel suited our needs and price was very reasonable
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Pauline
icon-with Partner
with Partner
4.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Paid for a a deluxe room and it was definitely not deluxe.towels were poor the whole experience was very uncomfortable didn’t sleep well at all 😩 was not worth £95 that we paid and that was just for the room
phil
icon-
4.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

No food in the pub, TV had a damaged screen , no hot water.
Daniel
icon-Business
Business
2.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

The worst place we have stayed in years. Played dance music till 11:30pm every night, sheets had blood on them, bathroom had black grime around the shower/bath. Stay well clear
L
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Room 10 Described as Deluxe Double!, I wouldn't give it one star. 2 bath towels and one hand towel that looked as though they had been used and refolded. I didn't feel brave enough to do a 'sniff' test. No hot water after letting it run for two minutes. No bath mat. Bath panel hanging off. No toilet roll holder. No hand rails for shower. No nonslip mat either. Main light in bathroom didn't work and kept flickering so light not adequate to see to shave.  Not even any soap, although information board on wall on way in states 'toiletries'. No milk for tea and coffee. We didn’t stay. Then had to fight for refund. Have written this sfter cooling fown period. Room was generally grubby and not welcoming. Lack of equipment and facilities would not qualify this room for one star on any tourism rating scheme, let alone a description of 'Deluxe'.
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Mabel
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Our double room at this hotel was airless, stuffy and smelt stale. The windows wouldn’t open and it was very hot and humid weather. A double room with only 1 bedside lamp. Dirty towels from a previous resident in the bathroom,bath panel adrift from the bath, 2 mismatched cups. Overall a very tacky experience. We liked Saltash and the cafe across the road was lovely for breakfast.
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Verified traveler
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

It might be better during the week but there is live music on Friday and Saturday nights. A sign mentioned that they would normally stop by 11pm but they were still playing and singing until 0:35am. Our room was just on top of the 'entertainment' area and the bass and singers were very loud and you could hear the door banging shut whenever someone left the pub. Beds and mattresses were very uncomfortable and smelly, the towels were not very clean. The window was single glazing so you could unfortunately hear all the guests chatting/shouting in front of the pub. Bathroom had seen better days, no soap was provided and there was no ventilation. The fan was so clogged up it no longer worked. It might be ok for guests who can no longer drive home after a night out, but if you are hoping for a good night's sleep better stay elsewhere.
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Jay
icon-Business
Business
6.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Towels didn’t smell great. No soap. Very hot in the rooms. Quite basic. Fine but wasn’t amazing value. Moretti was great on tap. Pool table was good. Staff were good. Friendly
Philip S
6.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Room was clean but tired, but good location. Little things like a shelf in the bathroom required plug in sink needed mending. How to switch on bedside lamp was not clear. Ventilstion in room was poor. No breakfast but had a good one at the railway station.
Charles
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Very good value for the price
emma
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Easy to come and go. Friendly staff. Welcoming
Frederick
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

We have stayed here before, our third time now. Here in Saltash to visit my brothers and this weekend, Saltash Regatta! As the Brunel is located in the high street, it has all the facilities built in around it.
Robert
4.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

In the bar young people were vaping filling the room with vape emissions/fragrance, not sure that is allowed? I appreciate the saying you get what you pay for £61.00 per night, alas we found there was no bath/shower towels, (that was resolved). The noise was caused by other residents who were inconsiderate (not the owner)
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