Overall Ratings & Reviews Sienna Residence

All the towels are very very dirty, the white ones have turned dark brown on 3/4 of the sides, there are lots of stains on the blanket, slow WIFI, slow TV, Netflix doesn't work and there is no account. Even though before I came here everything was good but now it's the worst

This was my first time staying here, but it was just okay... nothing special.

I've stayed here many times, Sienna Residence is quite comfortable for resting, the rooms are clean, the toilets are clean, the price is affordable, and the breakfast is quite good because there is a restaurant downstairs.

The hotel staff is very friendly, the food at the Sienna restaurant is really delicious.

My regular place to stay when I'm on business in Bogor, the price is within budget, the room is quite clean, the staff is friendly, the check-in process is fast, there is a mini mart downstairs, only the location around the hotel outside is already full of public transportation parked near the terminal... that's the only minus

It is very easy to do the check-in process and get a room according to the order that has been made with the app.

It is very easy to access various dining and shopping locations around the accommodation, so there is no need to use a vehicle.

Sorry to give a bad review. Although the reception staff was friendly and kind, but the cleanliness of the room was really lacking. It was a bit dusty, and there was 1 big gecko, 1 baby, plus the toilet was leaking dripping right on the toilet seat, so if you were defecating/urinating while enjoying the heavenly water drops and the room window was not fully closed (using mosquito nets, without glass) so it was really noisy the sound of horns and vehicles from outside 🫠 Access in and out was also blocked by public transportation that parked as they pleased & there were no security guards to help with the flow of entry and exit. Maybe I chose the wrong hotel.

When booking a room, I encountered a double booking issue, but thanks to the prompt assistance of Traveloka customer service and a hotel staff member named Mr. Faisal, I was able to cancel one of the rooms without incurring a penalty. Alhamdulillah. Thank you. One day I will stay at Sienna Residence again ♥️

It's comfortable, but the parking lot isn't well organized.

gooddd room, clean, and comfyyy

basically ok and will stay there again

Okay, good, keep it up and improve.

the room smells of cigarette smoke so it's not comfortable

The staff is very friendly.. Very cool, the best

Second time staying here, the staff are friendly & helpful, the room is also spacious & clean.

The food has too little variety

strategic location, but the room smells of cigarette smoke, room cleanliness and bathroom maintenance need to be improved,

Can get a place in the city center, big room, clean, and cheap.

Friendly staff, very helpful at check-in and check-out.