9.3
Exceptional
From 318 reviews
Provided by travellers on
Cleanliness

9.4

Room Comfort

9.3

Meal

9.2

Location

9.4

Service and Facilites

9.2

People often mention about Mercure Pangkalan Bun
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Staff Friendliness (39)
Hotel Area (37)
Ambiance (34)
Room Space (32)
Bedroom (31)
Distance to City Center (30)
Surroundings (28)
Bathroom (28)
Family Friendly (24)
Wifi (24)
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Traveller Reviews Mercure Pangkalan Bun

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40
Customer reviews
Jefri W.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was so nice to sleep at this hotel.
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Accommodation's Reply
11 Jun 2025
Dear Mr. Jefri W Warmers Greeting from Mercure Hotel Pangkalan Bun We very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasetyo Budi Front Office Manager
Arthur J. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very clean and comfortable. security is good. The restaurant food was standard, nothing special. They do offer beer and wine, but you have to ask.
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Accommodation's Reply
04 Jun 2025
Dear Mr. Arthur J.P Warmers Greeting from Mercure Hotel Pangkalan Bun We very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasetyo Budi Front Office Manager
Muthia S. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Hotels that participated in the laying of the first stone 🩷 Overall everything is good, neat and clean, it used to be the corporate slave era when we had meetings with guests here because it was five steps from the office. Just for fun, staycation during the long weekend, eh the price was still cheap so I gasped even though it was close to home 😂 The best hotel in a row, bun 🥰
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Accommodation's Reply
20 May 2025
Dear Mrs. Muthia S. R, Warmest Greetings from Mercure Hotel Pangkalan Bun. We are very grateful for the positive rating and comments you have given regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure for us to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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Alexander M.
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10.0
/10
Reviewed 6 week(s) ago
comfortable, friendly and delicious, location close to the city center area
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Accommodation's Reply
15 May 2025
Dear Mr. Alexander M, Warmest Greetings from Mercure Hotel Pangkalan Bun. We are very grateful for the positive rating and comments you have given regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure for us to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
All the staff are very friendly🩷 very responsive and honest👍 if I have the fortune, I want to bring my family to staycation at Mercure again. Thank you Mercure Hotel Pangkalan Bun 🫶🏻
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Accommodation's Reply
15 May 2025
Dear Valued Guest, Warmest Greetings from Mercure Hotel Pangkalan Bun. We greatly appreciate your positive rating and comments regarding your stay at Mercure Hotel Pangkalan Bun. It is a pleasure to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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S***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
the hotel is clean, comfortable and the location is good
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Valued Guest, Warmest Greetings from Mercure Hotel Pangkalan Bun. We greatly appreciate your positive rating and comments regarding your stay at Mercure Hotel Pangkalan Bun. It is a pleasure to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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T***s
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Get your own mineral water outside the room.
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Accommodation's Reply
05 May 2025
Dear valued guest, Warm greetings from Mercure Hotel Pangkalan Bun. We are very grateful for your positive rating and comments regarding your visit to Mercure Hotel Pangkalan Bun. It is very pleasant for us to receive such positive comments from you. For mineral water, we support the Goo Green program so that we do not provide mineral water in plastic bottles in the room, in addition we want to provide convenience for guests who need more mineral water so they can refill it. We will share your comments with our team. We are sure that these positive comments will be a motivation for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous visit. Best regards, Prasetyo Budi. Front Office Manager
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M Kobar H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
good stay experience at mercure pangkal bun
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Accommodation's Reply
03 May 2025
Dear Mr. M. Kobar H Warmers Greeting from Mercure Hotel Pangkalan Bun We very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasetyo Budi Front Office Manager
Gatot T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very special and private 🔥
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Accommodation's Reply
24 Apr 2025
Dear Mr. Gatot T, Warmest Greetings from Mercure Hotel Pangkalan Bun. We are very grateful for the positive rating and comments you have given regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure for us to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
All the staff are friendly, the environment is comfortable, clean, basically everything is ok, we are satisfied
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warmest Greetings from Mercure Hotel Pangkalan Bun. We greatly appreciate your positive rating and comments regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure to receive such positive comments from you. We will share your comments with our team. We are confident that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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B***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Staycation during Eid holiday at Mercure Pangkalanbun is the right choice,,, All the facilities are the best with affordable prices.. breakfast with all delicious flavors and many choices. Next time will come back again Thank you
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+2
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Accommodation's Reply
12 Apr 2025
Dear Valued Guest, Warmest Greetings from Mercure Hotel Pangkalan Bun. We greatly appreciate your positive rating and comments regarding your stay at Mercure Hotel Pangkalan Bun. It is a pleasure to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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D***O
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
All the staff are friendly, from entering the hotel, security, reception and all the officers are very friendly and helpful.
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Accommodation's Reply
12 Apr 2025
Dear Valued Guest, Warmest Greetings from Mercure Hotel Pangkalan Bun. We greatly appreciate your positive rating and comments regarding your stay at Mercure Hotel Pangkalan Bun. It is a pleasure to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff is very friendly and very helpful to visitors.
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Accommodation's Reply
12 Apr 2025
Dear Valued Guest, Warmest Greetings from Mercure Hotel Pangkalan Bun. We greatly appreciate your positive rating and comments regarding your stay at Mercure Hotel Pangkalan Bun. It is a pleasure to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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Evadiana s. s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Overall, it's very comfortable here. Everyone is friendly. Maybe the charge for adding breakfast is a bit too expensive. Everything else is very good.
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Accommodation's Reply
06 Apr 2025
Dear Mr./Mrs. Evadiana, Warmest Greetings from Mercure Hotel Pangkalan Bun. We are very grateful for the positive rating and comments you have given regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure for us to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will be a motivation for all of our staff as we strive to continuously improve the quality of our services. We will be more attentive and take action on the points you have mentioned regarding the unstable hot water and the clearer swimming pool. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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Reni D. S.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Good, if the swimming pool had warm water it would be perfect.
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1 people find it helpful
Accommodation's Reply
03 Apr 2025
Dear Mrs. Reni D, Warmest Greetings from Mercure Hotel Pangkalan Bun. We are very grateful for the positive rating and comments you have given regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure for us to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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KEZIA A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Very cool. Must stay here again. Friendly staff, fast service
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Accommodation's Reply
06 Mar 2025
Dear Mr./Mrs. Kezia A, Warmest Greetings from Mercure Hotel Pangkalan Bun. We are very grateful for the positive rating and comments you have given regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure for us to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
Clean, comfortable, friendly staff and close to the city center
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Accommodation's Reply
06 Mar 2025
Dear Valued Guest, Warm Greetings from Mercure Hotel Pangkalan Bun. We greatly appreciate your positive rating and comments regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure to receive such positive comments from you. We will share your comments with our team. We are confident that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Hotel staff was friendly and helpful upon check in.
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Accommodation's Reply
06 Mar 2025
Dear Valued Guest, Warm Greetings from Mercure Hotel Pangkalan Bun. We greatly appreciate your positive rating and comments regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure to receive such positive comments from you. We will share your comments with our team. We are confident that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Prasetyo Budi. Front Office Manager
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Sheikh K. A. B. S. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
big new hotel in a small town of Pangkalan Bun
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Accommodation's Reply
25 Feb 2025
Dear Mr. Sheikh K.A.B Warmers Greeting from Mercure Hotel Pangkalan Bun We very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasetyo Budi Front Office Manager
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Sheikh K. A.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Short visit after last visit 10 years ago. Now with this new hotel, Pangkalan Bun have progress a lot
1 people find it helpful
Accommodation's Reply
25 Feb 2025
Dear Mr. Sheikh K.A Warmers Greeting from Mercure Hotel Pangkalan Bun We very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasetyo Budi Front Office Manager
Number of reviews per page
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