Dear Mr. Agus, Sincerely, Horizon Ultima Singkawang Hotel. Thank you for taking the time to share your experience staying at Horizon Ultima Singkawang. We are honored that you visited our hotel. We apologize for any inconvenience you may have experienced, and your feedback is an important step in improving our products and services in the future to ensure you always have a better stay. We hope your next visit will be even more satisfying, and that you will always choose our hotel as your first choice when visiting Singkawang. Thank you again for your review. Sincerely, Hardika Septi Putri, General Manager