Clean room. Excellent staff. Powerfull Wifi.

THere was a contious hot water problem which has been solved after.

Excelente ubicación, super limpio, la cama deliciosa. TOdo muy bien.

Horrible place .Sofa smelled. Linen was dirty. Window shades dont block the sun. Extremely noisy. Bathroom window has nothing blocking the view from other departments. Poor signage to find it. Too many wrongs to list . I complained upon check out . I stayed at another hotel for haft the price and ten times the quality. Only positive thing is they found an item i left behind and kept it for me

The room was very noisy and it was in 12th floor, i cannot imagine what would be in a lower floor, i had stayed in these apartments before but on the other side of the building and the room was fine and I had only the regular street noise, this time was horrible because you can hear all the trucks and motorcycles passing through, when I saw the earplugs in the night table I was surprised, but I totally get it now with one night of horrible sleep, the room from before had a bigger bed and was more affordable than this room, there is no way to know that you are booking a noisy room, ULIV answer was that there was no availability, they did not solve the problem and did not offer an alternative

Comfortable and secure

the room was cleaned, no issues, what was missing was a safety deposit box, every thing was perfect, including staff.

The responsiveness of the staff to all questions on WhatsApp was excellent. We had a very late arrival from Canada and the code to access the room, and the 24 hour security ensured we had no problems. A very comfortable and cozy two bedroom apartment for a three night stay down from Canada in the very safe and walkable area of Polanco was excellent. We asked for food recommendations, ate at three places they recommended and they were all excellent. Highly recommend.

Clean room, friendly staff and great location. The rooftop patio is so nice with amazing views.

Excellent

Great location and staff. Very spacious apartment

Easy check in and out and a great apartment

Very old . Restrooms are old

Me encantó. Todo es igual a las fotos. Es un apartamento con la comodidad de un hotel. Es bien seguro. El personal de seguridad en la entrada son muy amables. La terraza es espectacular. Lo recomiendo al 100% y seguro que regresaré en el futuro. Gracias!

The room was very poorly maintained, there were scratches all over walls, dirty sheets, a weird smell in bathrooms, shower nozzle clogged spraying unevely, and a very suspicious stain on the couch... contacted support and they went to go change the sheets the next day, but "were working" on all other issues. It's marked as 4 stars, and felt more like a Motel 6 experience.

Estuvo muy bien todo nos gusto mucho hospedarnos ahy

Clean and friendly staff

Room was clean with all the necessary tools. Staff was very nice and acomodating. It is noisy being in front of a big avenue but manageable.

Es una zona que tiene todo, restaurantes, tiendas, ideal para poder caminar. Yo vine por trabajo y los espacios me funcionaron muy bien.

En lo personal sentí que fue una estancia bastante tranquila y mi cama y baño estaban impecables :)